PayPal/Guest checkout conflict

  • Resolved mozzie34

    (@mozzie34)


    4 months ago

    Hi, I’m creating a fresh support thread as I haven’t seen a ticket number come through for the first one I posted.

    I’m experiencing issues with what appears to be a PayPal/Guest checkout conflict, where customers are buying a course but none of their details are coming through, just the name (Guest). Brianvu-tp suggested a deeper look may be needed. Many thanks.

    Update: I still don’t seem to be getting a ticket number associated with this thread.

    • This topic was modified 4 months ago by mozzie34.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support brianvu-tp

    (@briantp)

    4 months ago

    Hi mozzie34,

    Thank you for creating a new thread and for your patience.

    As previously mentioned, due to the nature of this issue and the need to protect your security and privacy, we cannot proceed with the investigation on this public forum.

    To ensure you get the effective and secure support you need, please follow these steps to create a ticket on our official helpdesk:

    1. Please visit and click on the “Support”.
    2. Please follow the instructions in the video provided on that page to submit your ticket.
    3. Crucially, please use the title: “mozzie34 – PayPal/Guest Checkout Conflict”

    Once you create the ticket there, our dedicated support team will be able to handle login credentials securely and begin the full investigation immediately.

    We look forward to assisting you efficiently through our official channel!

    Best regards,
    Brianvu-tp

    Thread Starter mozzie34

    (@mozzie34)

    4 months ago

    Ah yes! Thanks. I was using the support link on the top right! Sorry. Will try it again properly.

    Thread Starter mozzie34

    (@mozzie34)

    4 months ago

    Ticket opened now. Thanks.

    Plugin Support brianvu-tp

    (@briantp)

    4 months ago

    Hi mozzie34,

    Thank you very much for confirming that you have opened a ticket in the correct place on our official support forum.

    We will now dedicate our support to that private ticket.

    Please monitor your ticket for our response.

    Thank you again for your patience and cooperation!

    Best regards,
    Brianvu-tp

Viewing 4 replies - 1 through 4 (of 4 total)

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