• Resolved heatherine008

    (@heatherine008)


    Hi,

    I added a form to my page as a pop box. I only want to use this button for paypal. We collect donations via credit card through a different portal.

    However, what I can’t understand is why it is requesting credit card details, billing address etc.,?

    I disabled the billing address feature but it still shows up?

    Any help greatly appreciated.

    Many thanks – Heather

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey @heatherine008,

    Happy to help you!

    We discovered a small glitch on GiveWP 2.9.0 that was displaying the credit card fields instead of enabling the user to pay via PayPal’s website. I noticed that you are still using version 2.9.0, right?

    In this case, you can update your site to 2.9.1 and this issue should be fixed.

    Please let us know if you have further questions on this or need any additional assistance!

    Thread Starter heatherine008

    (@heatherine008)

    Thanks a million – I’ve been going mad with this all day!
    Your suggestion worked! Lesson learnt.
    Thank you 🙂

    Thread Starter heatherine008

    (@heatherine008)

    Also, what drew me to check this out today, was the fact that we have received some donations, but I think a couple clearly didn’t work as they made several payments.

    Do you know how long it takes for a donation to reach our PayPal account? I don’t want to reach out to to the donor until I know it’s working.

    Much appreciated.

    Many thanks – Heather

Viewing 3 replies - 1 through 3 (of 3 total)
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