Title: Paypal Express error message Last modified: May 17, 2017 --- # Paypal Express error message * [rememberhim](https://wordpress.org/support/users/rememberhim/) * (@rememberhim) * [8 years, 12 months ago](https://wordpress.org/support/topic/paypal-express-error-message/) * I received an email notification from the Admin regarding PP Express: * **PayPal SetExpressCheckout API call failed Detailed Error Message: A match of the Shipping Address City, State, and Postal Code failed. Short Error Message: Shipping Address Invalid City State Postal Code Error Code: 10736 Error Severity Code: Error * I received it twice in my email. What does it mean? I do have an order from a customer that used PP Express during checkout. This time, I did not receive a Pending Payment order in the Admin as I mentioned in a different post/ticket. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/paypal-express-error-message/page/2/?output_format=md) [→](https://wordpress.org/support/topic/paypal-express-error-message/page/2/?output_format=md) * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 12 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9144269) * Looks like a checkout was attempted but the address info on the request failed. I would need to get a look at the log file to see what could be triggering this. * Are you currently running 1.4.4? * [tarkan](https://wordpress.org/support/users/tarkan/) * (@tarkan) * [8 years, 12 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9144849) * If this is a USA address?, then the state, town and zipcode do not match Paypal’s records, and because it fails their verification it returns that error. * Thread Starter [rememberhim](https://wordpress.org/support/users/rememberhim/) * (@rememberhim) * [8 years, 12 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9145615) * [@angelleye](https://wordpress.org/support/users/angelleye/), yes I am running 1.4.4 * [@tarkan](https://wordpress.org/support/users/tarkan/), yes this an address from the USA. I checked the PP account for this customer. They used someone else’s PP account to check out that shares their last name. * [tarkan](https://wordpress.org/support/users/tarkan/) * (@tarkan) * [8 years, 12 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9148655) * [@rememberhim](https://wordpress.org/support/users/rememberhim/) – we get that sometimes, when the customer and paypal disagree on the correct zipcode for a particular town/city name. * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 12 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9148725) * [@rememberhim](https://wordpress.org/support/users/rememberhim/), so it sounds like it was just a unique issue and not an ongoing thing, is that right? * [makeonlineshops](https://wordpress.org/support/users/makeonlineshops/) * (@makeonlineshops) * [8 years, 11 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9174483) * I Hello, maybe I have a similar issue ? * [https://wordpress.org/support/topic/paypal-express-checkout-error-notification-shipping-address-state-required/](https://wordpress.org/support/topic/paypal-express-checkout-error-notification-shipping-address-state-required/) * Thank you * Thread Starter [rememberhim](https://wordpress.org/support/users/rememberhim/) * (@rememberhim) * [8 years, 11 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9177130) * Here is another message that I received. Is there a way to see a list of error messages and the trigger cause? * PayPal DoExpressCheckoutPayment API call failed Detailed Error Message: This transaction couldn’t be completed. Please redirect your customer to PayPal. Short Error Message: This transaction couldn’t be completed. Error Code: 10486 Error Severity Code: Error * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 11 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9177273) * That error means that the funding method chosen by the user was invalid, so it should have redirected them back to PayPal to choose a different funding method. * I’m assuming you received that error notification in your email from the admin error notification setting..?? * It’s possible that user could have gone ahead and chosen a different funding method that worked, or they could have canceled at that point. * Thread Starter [rememberhim](https://wordpress.org/support/users/rememberhim/) * (@rememberhim) * [8 years, 11 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9177344) * Yes, I did receive that error notification in my email from the admin setting. * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 11 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9178032) * Okay, yeah, that just means the funding source chosen by the user during checkout was not valid, so it triggers that error. This is not unexpected to see these every once in a while. * Thread Starter [rememberhim](https://wordpress.org/support/users/rememberhim/) * (@rememberhim) * [8 years, 11 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9178197) * oh ok. Thanks * [uberman](https://wordpress.org/support/users/uberman/) * (@uberman) * [8 years, 10 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9319672) * I am getting this message very often lately .. sometimes like 4 purchases in a row.. * Also, I see that sometimes the customer is susccessful.. * PayPal DoExpressCheckoutPayment API call failed Detailed Error Message: Payment has not been authorized by the user. Short Error Message: Payment not authorized Error Code: 10485 Error Severity Code: Error * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 10 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9319754) * [@uberman](https://wordpress.org/support/users/uberman/), That’s odd. Do you have logging enabled in the plugin? We’d need to get a look at that for an idea of what could be going on here. Please [submit a ticket here](https://www.angelleye.com/support) and provide the log file if you can. * [uberman](https://wordpress.org/support/users/uberman/) * (@uberman) * [8 years, 10 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9319774) * Yes I have loging … I will send the ticket in a couple mins. thanks for the quick response.. * [PapGeo](https://wordpress.org/support/users/papgeo/) * (@papgeo) * [8 years, 6 months ago](https://wordpress.org/support/topic/paypal-express-error-message/#post-9631270) * Hi, have this issue (10486) resolved? I’m also getting the same error. Why is this happening every once in a while? Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/paypal-express-error-message/page/2/?output_format=md) [→](https://wordpress.org/support/topic/paypal-express-error-message/page/2/?output_format=md) The topic ‘Paypal Express error message’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg) * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/) * 17 replies * 7 participants * Last reply from: [PapGeo](https://wordpress.org/support/users/papgeo/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/paypal-express-error-message/page/2/#post-9631319) * Status: not resolved