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  • Thread Starter mmotome23

    (@mmotome23)

    … I reverted to 1.6.21 and it works perfectly with it

    Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Please let us know if you would like to update the plugin again and then we can troubleshoot this on your site.

    It sounds like your site was having JS errors, but we can’t see if they were since it’s not on 2.0+ any longer .

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I’m going to mark this as resolved, feel free to open a new thread if you see issues once you update.

Viewing 2 replies - 1 through 2 (of 2 total)
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