Title: PayPal Error using eCommerce Plugin
Last modified: August 21, 2016

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# PayPal Error using eCommerce Plugin

 *  Resolved [troubadorr](https://wordpress.org/support/users/troubadorr/)
 * (@troubadorr)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/paypal-error-using-ecommerce-plugin/)
 * A customer site has been up and running and working for almost a year. This weekend
   suddenly, PayPal is returning this error and not allowing processing to go through.
 * Unable to process payment. Please contact the merchant as the shipping address
   provided by the merchant is invalid, and the merchant has requested that your
   order must be shipped to that address.
 * I even tried with my own mailing address which is a valid postal address and 
   get this same error message. Nothing has been changed in the site administration
   this week.
 * The site is ATouchofWhimseys.com

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [troubadorr](https://wordpress.org/support/users/troubadorr/)
 * (@troubadorr)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/paypal-error-using-ecommerce-plugin/#post-4690948)
 * This is the response I received from PayPal:
 * I have visited your client’s website and tried to make a test payment but I received
   the same error message. I can see that your website is passing a blank “state”
   variable to PayPal and this is why our address validation fails. You are also
   passing “address_override=1” variable to PayPal, which means that PayPal must
   receive valid address details (matching ZIP/city/state details) from your website.
   We can’t provide support for third-party shopping cart providers such as WordPress
   so I would suggest contacting them directly to determine why your website is 
   passing a blank “state” variable. There might be a setting or a file that needs
   to be configured.
 *  [Senff – a11n](https://wordpress.org/support/users/senff/)
 * (@senff)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/paypal-error-using-ecommerce-plugin/#post-4690949)
 * It looks like you’re using the WP e-Commerce plugin for the e-commerce/shopping
   part of your site. I suspect that’s where you need to do some digging in the 
   configuration.
 * Support for that specific plugin can be found [here](http://wordpress.org/support/plugin/wp-e-commerce).
 *  Thread Starter [troubadorr](https://wordpress.org/support/users/troubadorr/)
 * (@troubadorr)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/paypal-error-using-ecommerce-plugin/#post-4690955)
 * I did find the link of code in the eCommerce PHP that had address override=1 
   and changed it to 0 and it works fine.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘PayPal Error using eCommerce Plugin’ is closed to new replies.

## Tags

 * [paypal error](https://wordpress.org/support/topic-tag/paypal-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [troubadorr](https://wordpress.org/support/users/troubadorr/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/paypal-error-using-ecommerce-plugin/#post-4690955)
 * Status: resolved

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