Title: PayPal error message
Last modified: August 2, 2023

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# PayPal error message

 *  Resolved [abdool7](https://wordpress.org/support/users/abdool7/)
 * (@abdool7)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-message-8/)
 * Hi,
 * I have PayPal set up for accepting donations and it is connected to Give WP. 
   When I click on the Donate button and the form comes up, I get a message saying“
   There was an error processing your donation. Please contact the administrator.”
   I deactivated my Litespeed cache, tried incognito, and yet the problem remains.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-message-8/#post-16944055)
 * Hi, [@abdool7](https://wordpress.org/support/users/abdool7/).
 * Glad you reached out.
 * Every time a donation is made on your site – or attempted, GiveWP creates a new
   entry on the logs section on the dashboard that gives us further information 
   on what is happening. Can you send me logs for when you try to make a donation
   and get the errors below? You can find the logs under Donations > Tools > Logs.
 * Looking forward to helping you get to the bottom of this!
 *  Thread Starter [abdool7](https://wordpress.org/support/users/abdool7/)
 * (@abdool7)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-message-8/#post-16944277)
 * { “log_content”: “Payment log info”, “log_parent”: 1286, “log_type”: “sale”, “
   log_date”: “2021-09-01 21:25:00”, “log_date_gmt”: “2021-09-01 21:25:00”, “form_id”:“
   386”, “price_id”: 0 }
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-message-8/#post-16980086)
 * Hi, [@abdool7](https://wordpress.org/support/users/abdool7/).
 * We need the other log containing the error. Can you check and pass it here?
 * Looking forward to helping you get to the bottom of this!
 *  Thread Starter [abdool7](https://wordpress.org/support/users/abdool7/)
 * (@abdool7)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-message-8/#post-16980448)
 * I realise that GiveWP is not throwing any log error. So I am wondering probably
   the issue is with PayPal. I have contacted PayPal about it.
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-message-8/#post-16988808)
 * Sounds good, [@abdool7](https://wordpress.org/support/users/abdool7/). I’ll mark
   this ticket as resolved for now but keep us posted on the progress you make here.
 * Your success with online donations is our number one priority.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘PayPal error message’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/paypal-error-message-8/#post-16988808)
 * Status: resolved