PayPal Error

Hello,

Thanks for a quick response!

Yep, I installed WooCommerce Price Based on Country, it detects if someone is from the US and adjusts the currency automatically. It works great for cards, it’s just PayPal that shows issues with that for some reason. Could it be that there is a clash with that? But then again, why would it work with cards, but not PayPal?

Kind regards

I’m not sure, HotJar didn’t record that attempt so can’t see and the customer didn’t reply to my email, so I guess he gave up. I only have PayPal available on Product and Checkout page, so I guess that narrows it down to only those two options. But since it was a rather expensive order I assume he went through the whole process to the checkout to confirm the shipping info etc.

I just checked it, it used my USD merchant account, payment came normally in USD without any conversion. I even asked them earlier if the credit cards might be affected by this error as well, but this is what they said:

“Thanks for reaching back out!

That is indeed correct. This is an issue with your client-side integration passing a wrong currency with the currency parameter, so the developer of the plugin should be able to help. The currency code that’s passed with the client-side currency parameter must match the currency of the merchant account in your server-side Transaction Sale call.

QUOTE: Is it also affecting normal card payments via Braintree?

This wouldn’t affect card payments as you don’t need to specify a currency code on the client-side with card payments. With card payments, the currency is controlled by your merchant accounts alone and your integration is passing the correct merchant accounts with your transactions.

I hope that helps! Feel free to give us a shout if there’s any further assistance we can provide.”

Does this info help?

Gotcha! Unfortunately, I do not have a personal PayPal account, but I went and copied my site to the sandbox site. There I managed to test the checkout via sandbox account and it worked!

However, since it is a sandbox account, the product page didn’t work for some reason (some elements fail to load, including PayPal button), but I’ve decided to remove the product PayPal button from a live site anyway. The only question is can I somehow check if it works now on the production site without having a private PayPal account?

I tried and it indeed says that it is using USD merchant account!

However, I quickly enabled the product page PayPal button again and did the same there, but it also says the same:
<input> id=c_braintree_merchant_account” type=”hidden”
value=”NAMEOFMYUSDMERCHANTACCOUNT”>

So I’m confused as to what does that mean for the error 😅

Yes, seems so… As far as I can see, the last successful PayPal USD order was on 8th of February. In the mean time I had 4 failed PayPal orders from three different people with that specific error.

Interestingly enough, I just noticed that one of those failures was from a customer in UK, but that is odd because UK customers are defaulted to EUR currency as we do not accept GBP, so there is no currency detection. So not only does it seem intermittent, but also not bound to USD (even though 3 out of 4 errors are with USD transactions).

Kind regards

Of course, this is the plugin: https://wordpress.org/plugins/woocommerce-product-price-based-on-countries/

Also, figured out there is an error log of that last transaction, so maybe that helps (the log is filled with errors from today, but we had some fraud attempts as well), I omitted personal data obviously:

2020-02-25T04:47:26+00:00 INFO Processing payment for order 19999. Transaction args: Array
(
[amount] => 839.00
[taxAmount] => 0
[shippingAmount] => 0.00
[discountAmount] => 0
[customer] => Array
(
[firstName] => ***OMITTED***
[lastName] => ***OMITTED***
[phone] => ***OMITTED***
[email] => ***OMITTED***
[company] =>
)

[orderId] => 19999
[billing] => Array
(
[firstName] => ***OMITTED***
[lastName] => ***OMITTED***
[locality] => ***OMITTED***
[postalCode] => ***OMITTED***
[region] => ***OMITTED***
[streetAddress] => ***OMITTED***
[extendedAddress] =>
[countryCodeAlpha2] => US
)

[shipping] => Array
(
[firstName] => ***OMITTED***
[lastName] => ***OMITTED***
[locality] => ***OMITTED***
[postalCode] => ***OMITTED***
[region] => ***OMITTED***
[streetAddress] => ***OMITTED***
[extendedAddress] =>
[countryCodeAlpha2] => US
)

[merchantAccountId] => amaranthinebooksUSD
[channel] => PaymentPlugins_BT
[options] => Array
(
[submitForSettlement] => 1
[storeInVaultOnSuccess] =>
)

[descriptor] => Array
(
)

[deviceData] => {“device_session_id”:”d5438a47a21f03ae54958b5d99a4b252″,”fraud_merchant_id”:”600000″,”correlation_id”:”9a55cd61bda934c0ce9b1488ba947699″}
[paymentMethodNonce] => 1aba55ab-f618-05e4-ed3c-9e7c46e1839b
)

Thank you so much for looking into this!