Support » Plugin: Easy Digital Downloads » Paypal email address error…

  • Resolved BeautyPirate


    Hey there, everything is working fine but part from one thing and that is crucial: PayPal

    When checking out, I´m getting this error:

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the “Ask Seller a Question” link on the listing page.

    I tried it with three different accounts now, something in the Paypal account settings that I´ve overseen maybe?

    I´m grateful for any help on this!

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Author Pippin Williamson


    Pippin's Plugins and Plugin Reviewer

    Do you have Downloads > Settings > General > Test Mode checked?

    No, not anymore. I thought that might be the reason so I switched it off but I´m still getting the same error. Can I give you any stats that would help?

    from the back of my mind:

    – I´m on WP 3.5.1 with a twenty twelve child theme
    – The server is on the latest php version
    – I´m not getting server errors (checked log files twice)

    here´s the system info. I removed the urls because I made that mistake once here and then my database was hacked 😀

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multi-site: No


    EDD Version:
    WordPress Version: 3.5.1

    Ajax Enabled: Yes
    jQuery Validation: No
    Guest Checkout Enabled: Yes

    Checkout: Valid

    Taxes Enabled: Yes
    Local Taxes Only: No
    Taxes After Discounts: Yes

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 23.0.1300.0
    User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
    64) AppleWebKit/537.11 (KHTML, l
    ike Gecko) Chrome/23.0.1300.0 Ir
    on/23.0.1300.0 Safari/537.11

    PHP Version: 5.3.21
    MySQL Version: 5.5.30-1~dotdeb.0-log
    Web Server Info: Apache

    PHP Memory Limit: 128M
    PHP Post Max Size: 8M
    PHP Time Limit: 30

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 10 Status: Acceptable

    Show On Front: page
    Page On Front: Home #12
    Page For Posts: Home #12 <-(That´s kinda weird as I have a different site for the posts but that really can´t be the problem, right?)

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /is/htdocs/user_tmp/xxxxxxxx_XXXXXXXX
    Use Cookies: On
    Use Only Cookies: On

    WordPress Memory Limit: 40MB
    FSOCKOPEN: Your server supports fsockopen.


    Autoptimize: 1.5.1
    Compact Audio Player: 1.2
    Contact Form Plugin: 3.39
    Custom Comment Message: 1.0.2
    Default Gravatar Sans: 1.0
    Disabler: 2.3.1
    Dynamic Widgets: 1.5.4
    Easy Digital Downloads:
    Font Emoticons: 1.2
    Growmap Anti Spambot Plugin: 1.2
    Shutter Reloaded: 2.5
    Social Media Widget: 3.3
    Under Construction: 1.08
    Wordfence Security: 3.5.2
    WordPress SEO: 1.4.1
    WPML Multilingual CMS:


    TT Child: 1.0

    ### End System Info ###

    Plugin Author Pippin Williamson


    Pippin's Plugins and Plugin Reviewer

    Can you show me the email address you’re using so that I can test it?

    Not here, I´ll use your contact form. Hold on a sec.

    Did you get it?

    Plugin Author Pippin Williamson


    Pippin's Plugins and Plugin Reviewer

    I just tested it and everything worked perfectly for me . . .

    I think it has to do with the .de email address. We have had a few users experience similar problems.

    Do you by chance have another non .de email you can use, at least just for testing?

    Yes, I did test it with another PayPal account which has a .com email address. I really don´t get it.

    Plugin Author Pippin Williamson


    Pippin's Plugins and Plugin Reviewer

    And did that make a difference? I know you said you tried multiple above but just making sure the .com one was included in that.

    Yes it was included and no, it did not work. I mean what could possibly be the issue? I really don´t have a single clue where to start looking for it because I don´t understand the error in the first place.

    It says there is a problem with that email address but that´s obviously bullsh*t as none of the emails are working…

    So if it is not the email address then it can only be a few things

    1. The process of passing that email address to the PayPal Server fails
    2. The address is in that process somehow en- and decoded with a mistake in it.
    3. No email address is transmitted at all.
    4. The Plugin is expecting to access PayPal US, not Germany?
    (Which again doesn´t make much sense…)

    I contacted PayPal for a comment on this and I´m expecting an answer in about five to ten years 😉

    PayPal actually replied really quickly!

    They say the account is okay. Short and not really helping but at least something.

    They said to ask the author of the software though! Smart PayPal people… 😉

    Plugin Author Pippin Williamson


    Pippin's Plugins and Plugin Reviewer

    Sorry for the slow reply.

    I think I know what is causing this.

    If I give you some directions, are you able to make a minor code tweak?

    Yes, of course. Can I write it as a new function so that it is update-safe or would I have to retweak it again? Both would work, as long as it works. We´ll process a donation when we´re back in the office!

    Plugin Author Pippin Williamson


    Pippin's Plugins and Plugin Reviewer

    If this fix works then I will give you an upgrade safe version. Open includes/gateways/paypal-standard.php and add this at line 117:

    $paypal_redirect = str_replace( '&', '&' );

    I´m not at home atm, will let you know asap. Thanks!

    hello there, sorry for not getting back in ages, I just didn´t work on this project.

    Now I´m back on it and I added the line you´ve suggested. now I´m not gettint a paypal error page but a blank page on my server. I don´t know if that´s better now?

    I cannot imagine why this should´n work on my site only… this is ridiculous 😀

Viewing 15 replies - 1 through 15 (of 21 total)
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