Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Paypal Donation not processing payment

  • Resolved rasworpr

    (@rasworpr)


    Hello,

    I have connected GiveWP to Paypal Donations succesfully.

    Now, I have a problem where the payment is entered and I press the donate button, but nothing happens. I’ve tried multiple times and see the circle
    around the submit button but no payment is processed. There are no donation listed in the donations records.

    You can check it at the following link https://coiw2021.childrenofinmates.org/toy-drive/

    I appreciate your help.

    Thank you,

    Richard`

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Thread Starter rasworpr

    (@rasworpr)

    Cittyotter,

    I am still waiting for GiveWP for help at the moment since the offered to help.

    Regards,

    Richard

    Thread Starter rasworpr

    (@rasworpr)

    Cityotter.

    I am waiting for GiveWP to help since they offered assistance.

    Regards,

    Richard

    Plugin Support Rick Alday

    (@mrdaro)

    @rasworpr I just found the message you sent through our support channel.
    To answer your question about using secondary users to connect to Paypal that’s not possible and it’s not a GiveWP limitation but rather a security feature on Paypal.

    You need to use the primary Paypal account holder’s email to connect to Paypal.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi folks,

    I’m closing this ticket now but just wanted to reiterate a few things.

    There’s a wide variety of reasons why you might struggle to get PayPal Donations connected correctly. Some of those reasons we can solve and some are things that PayPal needs to solve.

    The first thing you should do is confirm that you do not have GiveWP in “Test Mode.” If GiveWP is in test mode, it will attempt to connect PayPal Donations to the PayPal sandbox instead of your live PayPal account. In live mode, GiveWP connects to your live PayPal account. You can disable test mode by going to Donations > Settings > Payment Gateways.

    If you still have trouble connecting to PayPal, it’s possible something is cached in your browser. Some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward.

    If neither of those two things gets you connected, then most likely there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly. Please make sure you complete the form as completely as possible: https://givewp.com/paypal-onboarding-reports/
    The form on that page sends an email directly to PayPal, to a team that we have been told is aware of any issues, and can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.

    As a last resort, if all else fails, I’d recommend using a different payment gateway, if possible. My personal favorite is Stripe.`

    Thread Starter rasworpr

    (@rasworpr)

    Hi Rick,

    I am sorry to hear you are closing this ticket since I was offered help from
    Matt and never heard from him… I can connect to Paypal since the site is not in testing mode. The problems is that Paypal donations does not work as advertised in my website.

    I am very disappointed that this never go resolved.

    Richard

Viewing 5 replies - 16 through 20 (of 20 total)
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