Support » Plugin: WooCommerce » Paypal doesn't return to Order Received Page for Account Holders

  • I’m using woocommerce on my website (WP version 3.8.1 running Mystile theme). I’m having trouble getting Paypal to return users to my website when they have an existing account on my site or have made a prior purchase on my site. Instead, these users are taken to a Paypal page and the order remains pending on my site.

    I know this isn’t an issue relating to the return url, ipn, Paypal or the Payapl settings for my site because new users who sign up and make a purchase in a single session are appropriately returned to the order received page on my site after making their payment. Is this a session/cookies bug in woocommerce? Can anyone tell me what to do about this?

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  • The return URL is sent by WooCommerce to PayPal, so that shouldn’t be an issue. Are you sure the customer is completing the order and returning and this isn’t just cart abandonment?

    I’m certain that’s not the issue. I’ve tested it myself several times both live and in Sandbox. If I go to shop, click on an it to purchase and create a new account before proceeding to pay on Paypal, I am returned to the website to download my product when my payment is complete. If instead I login as a retuning user when I want to check out, after I make my payment on Paypal, I am not returned to my site and the purchase remains pending.

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