Support » Plugin: WC Cancel Order » PayPal conflict
PayPal conflict
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Hi,
This plugin is conflicting with PayPal – I installed it yesterday and since then no new orders and several customers emailing to say they can’t check out, PayPal won’t load.
All my WP software is up to date. I’ve checked everything and it’s definitely this plugin – it’s disabled and now orders are coming through fine.
Any suggestions?
Thanks!
BThe page I need help with: [log in to see the link]
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Hi, this plugin has nothing to do with paypal but still we would like to check it.
so can you please send us system status from your setup.
you can get that from wp-admin > woocommerce > Status > System statusThanks
Thanks!
I’ve now disabled and deleted the plugin but the issue persists.
### WordPress Environment ### Home URL: http://littleredtarot.com Site URL: https://littleredtarot.com WC Version: 3.3.5 Log Directory Writable: ✔ WP Version: 4.9.5 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB ### Server Environment ### Server Info: Apache PHP Version: 7.1.5 PHP Post Max Size: 100 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.41.0 OpenSSL/1.0.2a SUHOSIN Installed: – MySQL Version: 5.6.21 Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.3.5 WC Database Prefix: wp_ Total Database Size: 241.43MB Database Data Size: 178.55MB Database Index Size: 62.88MB wp_woocommerce_sessions: Data: 23.08MB + Index: 0.16MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.11MB + Index: 0.17MB wp_woocommerce_order_items: Data: 1.52MB + Index: 0.19MB wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 4.03MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_aiowps_events: Data: 0.00MB + Index: 0.00MB wp_aiowps_failed_logins: Data: 0.03MB + Index: 0.01MB wp_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB wp_aiowps_login_activity: Data: 0.05MB + Index: 0.01MB wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.01MB wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB wp_bp_activity: Data: 0.09MB + Index: 0.28MB wp_bp_activity_meta: Data: 0.02MB + Index: 0.03MB wp_bp_friends: Data: 0.02MB + Index: 0.03MB wp_bp_groups: Data: 0.02MB + Index: 0.03MB wp_bp_groups_groupmeta: Data: 0.02MB + Index: 0.03MB wp_bp_groups_members: Data: 0.02MB + Index: 0.09MB wp_bp_messages_messages: Data: 0.02MB + Index: 0.03MB wp_bp_messages_meta: Data: 0.02MB + Index: 0.03MB wp_bp_messages_notices: Data: 0.02MB + Index: 0.02MB wp_bp_messages_recipients: Data: 0.02MB + Index: 0.08MB wp_bp_notifications: Data: 0.02MB + Index: 0.11MB wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB wp_bp_xprofile_data: Data: 0.05MB + Index: 0.03MB wp_bp_xprofile_fields: Data: 0.08MB + Index: 0.08MB wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB wp_caa_profile_db: Data: 0.02MB + Index: 0.00MB wp_commentmeta: Data: 4.22MB + Index: 2.50MB wp_comments: Data: 11.52MB + Index: 8.97MB wp_convertkit_user_history: Data: 0.02MB + Index: 0.00MB wp_cp_contact_form_paypal_discount_codes: Data: 0.02MB + Index: 0.00MB wp_cp_contact_form_paypal_posts: Data: 0.02MB + Index: 0.00MB wp_cp_contact_form_paypal_settings: Data: 0.02MB + Index: 0.00MB wp_csp3_subscribers: Data: 0.02MB + Index: 0.00MB wp_edd_customers: Data: 0.02MB + Index: 0.03MB wp_frm_fields: Data: 0.14MB + Index: 0.03MB wp_frm_forms: Data: 0.06MB + Index: 0.02MB wp_frm_items: Data: 0.17MB + Index: 0.08MB wp_frm_item_metas: Data: 0.36MB + Index: 0.17MB wp_frm_payments: Data: 0.28MB + Index: 0.02MB wp_links: Data: 0.02MB + Index: 0.02MB wp_m_communications: Data: 0.02MB + Index: 0.00MB wp_m_coupons: Data: 0.02MB + Index: 0.02MB wp_m_levelmeta: Data: 0.02MB + Index: 0.02MB wp_m_membership_levels: Data: 0.02MB + Index: 0.00MB wp_m_membership_news: Data: 0.02MB + Index: 0.00MB wp_m_membership_relationships: Data: 0.02MB + Index: 0.05MB wp_m_membership_rules: Data: 0.02MB + Index: 0.03MB wp_m_member_payments: Data: 0.02MB + Index: 0.00MB wp_m_pings: Data: 0.02MB + Index: 0.00MB wp_m_ping_history: Data: 0.02MB + Index: 0.02MB wp_m_subscriptionmeta: Data: 0.02MB + Index: 0.02MB wp_m_subscriptions: Data: 0.02MB + Index: 0.00MB wp_m_subscriptions_levels: Data: 0.02MB + Index: 0.03MB wp_m_subscription_transaction: Data: 0.02MB + Index: 0.03MB wp_m_urlgroups: Data: 0.02MB + Index: 0.00MB wp_options: Data: 6.17MB + Index: 0.27MB wp_postmeta: Data: 42.58MB + Index: 32.97MB wp_posts: Data: 77.52MB + Index: 4.02MB wp_redirection_404: Data: 3.02MB + Index: 3.61MB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB wp_redirection_items: Data: 0.02MB + Index: 0.08MB wp_redirection_logs: Data: 0.02MB + Index: 0.08MB wp_signups: Data: 0.02MB + Index: 0.06MB wp_taxonomymeta: Data: 0.02MB + Index: 0.03MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 0.02MB + Index: 0.03MB wp_term_relationships: Data: 0.25MB + Index: 0.16MB wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB wp_usermeta: Data: 1.52MB + Index: 3.03MB wp_users: Data: 0.44MB + Index: 0.39MB wp_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB wp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB wp_yoast_seo_links: Data: 0.47MB + Index: 0.14MB wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB ### Post Type Counts ### attachment: 6661 bp-email: 16 customize_changeset: 5 custom_css: 2 download: 1 edd_log: 24 edd_payment: 18 feedback: 234 frm_form_actions: 27 frm_styles: 1 guest-author: 1 jetpack_migration: 2 nav_menu_item: 69 oembed_cache: 23 page: 87 post: 964 product: 138 product_variation: 1 revision: 395 safecss: 1 shop_coupon: 21 shop_order: 7372 shop_order_refund: 105 sidebar: 1 sidebar_instance: 1 slider: 1 wps_activity: 1 wps_forum_post: 1 ### Security ### Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ ### Active Plugins (29) ### Akismet Anti-Spam: by Automattic – 4.0.3 Author Avatars List: by Paul Bearne – 1.14 Capability Manager Enhanced: by Jordi Canals Kevin Behrens – 1.5.7 ConvertKit for WooCommerce: by ConvertKit – 1.0.4 – Not tested with the active version of WooCommerce ConvertKit: by ConvertKit – 1.5.3 Edit Flow: by Daniel Bachhuber Scott Bressler Mohammad Jangda Automattic and others – 0.8.2 WordPress Editorial Calendar: by Colin Vernon Justin Evans Joachim Kudish Mary Vogt and Zack Grossbart – 3.6.5 Formidable PayPal Standard: by Strategy11 – 3.08 Formidable Forms Pro: by Strategy11 – 3.01 Formidable Forms: by Strategy11 – 3.01 Jetpack by WordPress.com: by Automattic – 6.0 Make Plus: by The Theme Foundry – 1.9.12 Moon Phases: by Joe's Web Tools – 3.1.1 Random Post Redirect: by n7 Studios WP Cube – 1.0.1 Recent Posts by Category Widget: by Ross Cornell – 1.3 Recent Posts Widget Extended: by Satrya – 0.9.9.7 Redirection: by John Godley – 3.2 Rename wp-login.php: by Ella Iseulde Van Dorpe – 2.5.5 WC Restore the Purchased Items Column in Orders Page: by Rynaldo Stoltz – 1.2 Search & Replace: by Inpsyde GmbH – 3.1.2 Use Any Font: by Dinesh Karki – 4.9.2 WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce WooCommerce DYMO Print: by bpluijms wpfortune – 1.3.1 WooCommerce Shipment Tracking: by WooCommerce – 1.6.8 – 1.6.10 is available – Not tested with the active version of WooCommerce WooCommerce Table Rate Shipping: by WooCommerce – 3.0.4 – 3.0.7 is available – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.3.5 Yoast SEO: by Team Yoast – 7.2 WP-Optimize: by David Anderson Ruhani Rabin Team Updraft – 2.2.3 WP User Avatar: by flippercode – 2.0.9 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-1 (rated-1-2) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) rated-5 (rated-5-2) ### WC Pages ### Shop base: #174394610 - /little-red-tarot-shop/ Basket: #174394607 - /shop/cart/ Checkout: #174394608 - /shop/checkout/ My account: #174394609 - /shop/my-account/ Terms and conditions: #174400442 - /shop/terms/ ### Theme ### Name: Little Red Tarot Version: – 0 is available Author URL: https://bethmaiden.co.uk Child Theme: ✔ Parent Theme Name: Make Parent Theme Version: 1.9.8 Parent Theme Author URL: https://thethemefoundry.com WooCommerce Support: ✔ ### Templates ### Overrides: –
(It says I’m not using https, but I am?)
Ok, i see even add to cart not working in your site, when i clicked on add to cart on shop page, the loader keep loading there, and on checkout page order details & Payment section not loading because of some errors.
you can see few errors in browser console.
you will need a professional woocommerce developer to resolve all these issue.Thanks
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