Support » Plugin: WC Cancel Order » PayPal conflict

  • Resolved Pedalkraft

    (@pedalkraft)



    Hi,
    This plugin is conflicting with PayPal – I installed it yesterday and since then no new orders and several customers emailing to say they can’t check out, PayPal won’t load.
    All my WP software is up to date. I’ve checked everything and it’s definitely this plugin – it’s disabled and now orders are coming through fine.
    Any suggestions?
    Thanks!
    B

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author jodhavishalsingh

    (@jodhavishalsingh)

    Hi, this plugin has nothing to do with paypal but still we would like to check it.
    so can you please send us system status from your setup.
    you can get that from wp-admin > woocommerce > Status > System status

    Thanks

    Pedalkraft

    (@pedalkraft)

    Thanks!

    I’ve now disabled and deleted the plugin but the issue persists.

    
    ### WordPress Environment ###
    
    Home URL: http://littleredtarot.com
    Site URL: https://littleredtarot.com
    WC Version: 3.3.5
    Log Directory Writable: ✔
    WP Version: 4.9.5
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.5
    PHP Post Max Size: 100 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.41.0
    OpenSSL/1.0.2a
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.21
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.3.5
    WC Database Prefix: wp_
    Total Database Size: 241.43MB
    Database Data Size: 178.55MB
    Database Index Size: 62.88MB
    wp_woocommerce_sessions: Data: 23.08MB + Index: 0.16MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.11MB + Index: 0.17MB
    wp_woocommerce_order_items: Data: 1.52MB + Index: 0.19MB
    wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 4.03MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_aiowps_events: Data: 0.00MB + Index: 0.00MB
    wp_aiowps_failed_logins: Data: 0.03MB + Index: 0.01MB
    wp_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB
    wp_aiowps_login_activity: Data: 0.05MB + Index: 0.01MB
    wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.01MB
    wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB
    wp_bp_activity: Data: 0.09MB + Index: 0.28MB
    wp_bp_activity_meta: Data: 0.02MB + Index: 0.03MB
    wp_bp_friends: Data: 0.02MB + Index: 0.03MB
    wp_bp_groups: Data: 0.02MB + Index: 0.03MB
    wp_bp_groups_groupmeta: Data: 0.02MB + Index: 0.03MB
    wp_bp_groups_members: Data: 0.02MB + Index: 0.09MB
    wp_bp_messages_messages: Data: 0.02MB + Index: 0.03MB
    wp_bp_messages_meta: Data: 0.02MB + Index: 0.03MB
    wp_bp_messages_notices: Data: 0.02MB + Index: 0.02MB
    wp_bp_messages_recipients: Data: 0.02MB + Index: 0.08MB
    wp_bp_notifications: Data: 0.02MB + Index: 0.11MB
    wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB
    wp_bp_xprofile_data: Data: 0.05MB + Index: 0.03MB
    wp_bp_xprofile_fields: Data: 0.08MB + Index: 0.08MB
    wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB
    wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB
    wp_caa_profile_db: Data: 0.02MB + Index: 0.00MB
    wp_commentmeta: Data: 4.22MB + Index: 2.50MB
    wp_comments: Data: 11.52MB + Index: 8.97MB
    wp_convertkit_user_history: Data: 0.02MB + Index: 0.00MB
    wp_cp_contact_form_paypal_discount_codes: Data: 0.02MB + Index: 0.00MB
    wp_cp_contact_form_paypal_posts: Data: 0.02MB + Index: 0.00MB
    wp_cp_contact_form_paypal_settings: Data: 0.02MB + Index: 0.00MB
    wp_csp3_subscribers: Data: 0.02MB + Index: 0.00MB
    wp_edd_customers: Data: 0.02MB + Index: 0.03MB
    wp_frm_fields: Data: 0.14MB + Index: 0.03MB
    wp_frm_forms: Data: 0.06MB + Index: 0.02MB
    wp_frm_items: Data: 0.17MB + Index: 0.08MB
    wp_frm_item_metas: Data: 0.36MB + Index: 0.17MB
    wp_frm_payments: Data: 0.28MB + Index: 0.02MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_m_communications: Data: 0.02MB + Index: 0.00MB
    wp_m_coupons: Data: 0.02MB + Index: 0.02MB
    wp_m_levelmeta: Data: 0.02MB + Index: 0.02MB
    wp_m_membership_levels: Data: 0.02MB + Index: 0.00MB
    wp_m_membership_news: Data: 0.02MB + Index: 0.00MB
    wp_m_membership_relationships: Data: 0.02MB + Index: 0.05MB
    wp_m_membership_rules: Data: 0.02MB + Index: 0.03MB
    wp_m_member_payments: Data: 0.02MB + Index: 0.00MB
    wp_m_pings: Data: 0.02MB + Index: 0.00MB
    wp_m_ping_history: Data: 0.02MB + Index: 0.02MB
    wp_m_subscriptionmeta: Data: 0.02MB + Index: 0.02MB
    wp_m_subscriptions: Data: 0.02MB + Index: 0.00MB
    wp_m_subscriptions_levels: Data: 0.02MB + Index: 0.03MB
    wp_m_subscription_transaction: Data: 0.02MB + Index: 0.03MB
    wp_m_urlgroups: Data: 0.02MB + Index: 0.00MB
    wp_options: Data: 6.17MB + Index: 0.27MB
    wp_postmeta: Data: 42.58MB + Index: 32.97MB
    wp_posts: Data: 77.52MB + Index: 4.02MB
    wp_redirection_404: Data: 3.02MB + Index: 3.61MB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB
    wp_redirection_items: Data: 0.02MB + Index: 0.08MB
    wp_redirection_logs: Data: 0.02MB + Index: 0.08MB
    wp_signups: Data: 0.02MB + Index: 0.06MB
    wp_taxonomymeta: Data: 0.02MB + Index: 0.03MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.25MB + Index: 0.16MB
    wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB
    wp_usermeta: Data: 1.52MB + Index: 3.03MB
    wp_users: Data: 0.44MB + Index: 0.39MB
    wp_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB
    wp_yoast_seo_links: Data: 0.47MB + Index: 0.14MB
    wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 6661
    bp-email: 16
    customize_changeset: 5
    custom_css: 2
    download: 1
    edd_log: 24
    edd_payment: 18
    feedback: 234
    frm_form_actions: 27
    frm_styles: 1
    guest-author: 1
    jetpack_migration: 2
    nav_menu_item: 69
    oembed_cache: 23
    page: 87
    post: 964
    product: 138
    product_variation: 1
    revision: 395
    safecss: 1
    shop_coupon: 21
    shop_order: 7372
    shop_order_refund: 105
    sidebar: 1
    sidebar_instance: 1
    slider: 1
    wps_activity: 1
    wps_forum_post: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    Akismet Anti-Spam: by Automattic – 4.0.3
    Author Avatars List: by Paul Bearne – 1.14
    Capability Manager Enhanced: by Jordi Canals
    Kevin Behrens – 1.5.7
    
    ConvertKit for WooCommerce: by ConvertKit – 1.0.4 – Not tested with the active version of WooCommerce
    ConvertKit: by ConvertKit – 1.5.3
    Edit Flow: by Daniel Bachhuber
    Scott Bressler
    Mohammad Jangda
    Automattic
    and others – 0.8.2
    
    WordPress Editorial Calendar: by Colin Vernon
    Justin Evans
    Joachim Kudish
    Mary Vogt
    and Zack Grossbart – 3.6.5
    
    Formidable PayPal Standard: by Strategy11 – 3.08
    Formidable Forms Pro: by Strategy11 – 3.01
    Formidable Forms: by Strategy11 – 3.01
    Jetpack by WordPress.com: by Automattic – 6.0
    Make Plus: by The Theme Foundry – 1.9.12
    Moon Phases: by Joe's Web Tools – 3.1.1
    Random Post Redirect: by n7 Studios
    WP Cube – 1.0.1
    
    Recent Posts by Category Widget: by Ross Cornell – 1.3
    Recent Posts Widget Extended: by Satrya – 0.9.9.7
    Redirection: by John Godley – 3.2
    Rename wp-login.php: by Ella Iseulde Van Dorpe – 2.5.5
    WC Restore the Purchased Items Column in Orders Page: by Rynaldo Stoltz – 1.2
    Search & Replace: by Inpsyde GmbH – 3.1.2
    Use Any Font: by Dinesh Karki – 4.9.2
    WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
    WooCommerce DYMO Print: by bpluijms
    wpfortune – 1.3.1
    
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.8 – 1.6.10 is available – Not tested with the active version of WooCommerce
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.4 – 3.0.7 is available – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.3.5
    Yoast SEO: by Team Yoast – 7.2
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.2.3
    
    WP User Avatar: by flippercode – 2.0.9
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-1 (rated-1-2)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    rated-5 (rated-5-2)
    
    ### WC Pages ###
    
    Shop base: #174394610 - /little-red-tarot-shop/
    Basket: #174394607 - /shop/cart/
    Checkout: #174394608 - /shop/checkout/
    My account: #174394609 - /shop/my-account/
    Terms and conditions: #174400442 - /shop/terms/
    
    ### Theme ###
    
    Name: Little Red Tarot
    Version: – 0 is available
    Author URL: https://bethmaiden.co.uk
    Child Theme: ✔
    Parent Theme Name: Make
    Parent Theme Version: 1.9.8
    Parent Theme Author URL: https://thethemefoundry.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    Pedalkraft

    (@pedalkraft)

    (It says I’m not using https, but I am?)

    Plugin Author jodhavishalsingh

    (@jodhavishalsingh)

    Ok, i see even add to cart not working in your site, when i clicked on add to cart on shop page, the loader keep loading there, and on checkout page order details & Payment section not loading because of some errors.

    you can see few errors in browser console.
    you will need a professional woocommerce developer to resolve all these issue.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘PayPal conflict’ is closed to new replies.