PayPal Checkout scrolled to top when selecting “No…”

  • Resolved Raptor K

    (@raptorhk)


    3 years, 3 months ago

    == This issue only appears for some users, only in Instagram In-App browser ==

    In Instagram In-App browser, when checking out using PayPal Checkout, after the user entered the credit card information and billing information and scrolled down to “Create a PayPal account?” section. When the user tries to select “No, I don’t want an account now”, instead of the option gets selected, it jumps to top without the option selected.

    After repeating the flow for few times, the option can finally be selected, and the checkbox can be shown. When the user selects the checkbox, it jumps to the top again.

    The Instagram version is 170.0 (the latest version at this moment), and the iOS version is 14.3.

    This issue only appears for some users only, but not all. Also, it does not have problems with mobile Safari on iOS.

    Please help!

    Screenshot: https://imgur.com/a/SXB4ASx

    System Report:

    
### WordPress Environment ###

WordPress address (URL): https://www.thekwinana.com
Site address (URL): https://www.thekwinana.com
WC Version: 4.8.0
REST API Version: ✔ 4.8.0
WC Blocks Version: ✔ 3.8.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.8.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 8 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.27-MariaDB
Max Upload Size: 200 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.8.0
WC Database Prefix: shop_
Total Database Size: 9.37MB
Database Data Size: 7.68MB
Database Index Size: 1.69MB
shop_woocommerce_sessions: Data: 1.75MB + Index: 0.10MB + Engine MyISAM
shop_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_actionscheduler_actions: Data: 1.39MB + Index: 0.37MB + Engine MyISAM
shop_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_actionscheduler_logs: Data: 0.70MB + Index: 0.47MB + Engine MyISAM
shop_apct_testimonial_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_apmm_custom_theme: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_aps_social_icons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_mailchimp_jobs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
shop_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
shop_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_nextend2_smartslider3_slides: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
shop_options: Data: 2.41MB + Index: 0.25MB + Engine MyISAM
shop_postmeta: Data: 0.79MB + Index: 0.17MB + Engine MyISAM
shop_posts: Data: 0.24MB + Index: 0.07MB + Engine MyISAM
shop_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
shop_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
shop_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_usermeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
shop_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
shop_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
shop_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_yoast_indexable: Data: 0.28MB + Index: 0.05MB + Engine MyISAM
shop_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
shop_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
shop_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 312
custom_css: 1
nav_menu_item: 2
page: 15
post: 1
product: 59
product_variation: 1
revision: 76
shop_order: 7
sp_wcslider: 1
wp_block: 4

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (15) ###

Akismet Anti-Spam: by Automattic – 4.1.8
Facebook for WooCommerce: by Facebook – 2.2.0
Jetpack by WordPress.com: by Automattic – 9.3.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
WooCommerce Admin: by WooCommerce – 1.8.3
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.4.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Stripe Gateway: by WooCommerce – 4.7.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.0
Booster for WooCommerce: by Pluggabl LLC – 5.3.6
WooCommerce Shipping & Tax: by Automattic – 1.25.4 (update to version 1.25.5 is available)
WooCommerce: by Automattic – 4.8.0 (update to version 4.9.0 is available)
Yoast SEO: by Team Yoast – 15.6.2
WP Multilang: by Valentyn Riaboshtan – 2.4.1

### Inactive Plugins (1) ###

Open Graph and Twitter Card Tags: by Webdados – 3.1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD (US$)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #179 - /shipping-policy/

### Theme ###

Name: Kwinana Theme
Version: 1.0.0
Author URL: https://yourappapp.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: kwinana_theme/woocommerce/archive-product.php
kwinana_theme/woocommerce/cart/cart-shipping.php
kwinana_theme/woocommerce/cart/cart-totals.php
kwinana_theme/woocommerce/cart/cart.php
kwinana_theme/woocommerce/cart/proceed-to-checkout-button.php
kwinana_theme/woocommerce/checkout/form-billing.php
kwinana_theme/woocommerce/checkout/form-checkout.php
kwinana_theme/woocommerce/checkout/form-shipping.php
kwinana_theme/woocommerce/checkout/review-order.php
kwinana_theme/woocommerce/content-product.php
kwinana_theme/woocommerce/content-single-product.php
kwinana_theme/woocommerce/myaccount/form-edit-account.php
kwinana_theme/woocommerce/myaccount/form-edit-address.php
kwinana_theme/woocommerce/myaccount/form-login.php
kwinana_theme/woocommerce/myaccount/my-address.php
kwinana_theme/woocommerce/single-product/add-to-cart/external.php
kwinana_theme/woocommerce/single-product/add-to-cart/grouped.php
kwinana_theme/woocommerce/single-product/add-to-cart/simple.php
kwinana_theme/woocommerce/single-product/add-to-cart/variable.php
kwinana_theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
kwinana_theme/woocommerce/single-product/add-to-cart/variation.php
kwinana_theme/woocommerce/single-product/meta.php
kwinana_theme/woocommerce/single-product/photoswipe.php
kwinana_theme/woocommerce/single-product/price.php
kwinana_theme/woocommerce/single-product/product-attributes.php
kwinana_theme/woocommerce/single-product/product-image.php
kwinana_theme/woocommerce/single-product/product-thumbnails.php
kwinana_theme/woocommerce/single-product/rating.php
kwinana_theme/woocommerce/single-product/related.php
kwinana_theme/woocommerce/single-product/review-meta.php
kwinana_theme/woocommerce/single-product/review-rating.php
kwinana_theme/woocommerce/single-product/review.php
kwinana_theme/woocommerce/single-product/sale-flash.php
kwinana_theme/woocommerce/single-product/share.php
kwinana_theme/woocommerce/single-product/short-description.php
kwinana_theme/woocommerce/single-product/stock.php
kwinana_theme/woocommerce/single-product/tabs/additional-information.php
kwinana_theme/woocommerce/single-product/tabs/description.php
kwinana_theme/woocommerce/single-product/tabs/tabs.php
kwinana_theme/woocommerce/single-product/title.php
kwinana_theme/woocommerce/single-product/up-sells.php
kwinana_theme/woocommerce/single-product.php
kwinana_theme/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0

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### Action Scheduler ###

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Oldest: 2020-12-15 09:09:11 +0000
Newest: 2021-01-15 09:02:32 +0000

Pending: 2
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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    3 years, 3 months ago

    Hi there 👋

    It sounds like this issue is directly related to the WooCommerce PayPal Checkout plugin.

    So in this case, I would like to recommend you to contact the WooCommerce PayPal Checkout support team so that they can help you with this issue. Here is the link to their support forum:

    https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/

    Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin.

    I hope this helps. 🙂

    Thread Starter Raptor K

    (@raptorhk)

    3 years, 3 months ago

    thanks, already cross-posted there. Thanks for advice

    Plugin Support laceyrod a11n

    (@laceyrod)

    Automattic Happiness Engineer

    3 years, 3 months ago

    Hi @raptorhk –

    Since you’ve already posted in the PayPal Checkout forums, I’m going to mark this thread as Resolved now for the overall health of the forums. Please feel free to open a new one if you have any further questions.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘PayPal Checkout scrolled to top when selecting “No…”’ is closed to new replies.