Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » PayPal Checkout scrolled to top when selecting “No…”

  • Resolved Raptor K

    (@raptorhk)


    == This issue only appears for some users, only in Instagram In-App browser ==

    In Instagram In-App browser, when checking out using PayPal Checkout, after the user entered the credit card information and billing information and scrolled down to “Create a PayPal account?” section. When the user tries to select “No, I don’t want an account now”, instead of the option gets selected, it jumps to top without the option selected.

    After repeating the flow for few times, the option can finally be selected, and the checkbox can be shown. When the user selects the checkbox, it jumps to the top again.

    The Instagram version is 170.0 (the latest version at this moment), and the iOS version is 14.3.

    This issue only appears for some users only, but not all. Also, it does not have problems with mobile Safari on iOS.

    Please help!

    Screenshot: https://imgur.com/a/SXB4ASx

    System Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.thekwinana.com
    Site address (URL): https://www.thekwinana.com
    WC Version: 4.8.0
    REST API Version: ✔ 4.8.0
    WC Blocks Version: ✔ 3.8.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.8.3
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 8 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.23
    PHP Post Max Size: 200 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.72.0
    OpenSSL/1.1.1h
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.27-MariaDB
    Max Upload Size: 200 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.8.0
    WC Database Prefix: shop_
    Total Database Size: 9.37MB
    Database Data Size: 7.68MB
    Database Index Size: 1.69MB
    shop_woocommerce_sessions: Data: 1.75MB + Index: 0.10MB + Engine MyISAM
    shop_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_actionscheduler_actions: Data: 1.39MB + Index: 0.37MB + Engine MyISAM
    shop_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_actionscheduler_logs: Data: 0.70MB + Index: 0.47MB + Engine MyISAM
    shop_apct_testimonial_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_apmm_custom_theme: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_aps_social_icons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_mailchimp_jobs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    shop_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    shop_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_nextend2_smartslider3_slides: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    shop_options: Data: 2.41MB + Index: 0.25MB + Engine MyISAM
    shop_postmeta: Data: 0.79MB + Index: 0.17MB + Engine MyISAM
    shop_posts: Data: 0.24MB + Index: 0.07MB + Engine MyISAM
    shop_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    shop_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    shop_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_usermeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    shop_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    shop_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    shop_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_yoast_indexable: Data: 0.28MB + Index: 0.05MB + Engine MyISAM
    shop_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    shop_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    shop_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 312
    custom_css: 1
    nav_menu_item: 2
    page: 15
    post: 1
    product: 59
    product_variation: 1
    revision: 76
    shop_order: 7
    sp_wcslider: 1
    wp_block: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (15) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.8
    Facebook for WooCommerce: by Facebook – 2.2.0
    Jetpack by WordPress.com: by Automattic – 9.3.1
    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
    WooCommerce Admin: by WooCommerce – 1.8.3
    WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.4.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Stripe Gateway: by WooCommerce – 4.7.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.0
    Booster for WooCommerce: by Pluggabl LLC – 5.3.6
    WooCommerce Shipping & Tax: by Automattic – 1.25.4 (update to version 1.25.5 is available)
    WooCommerce: by Automattic – 4.8.0 (update to version 4.9.0 is available)
    Yoast SEO: by Team Yoast – 15.6.2
    WP Multilang: by Valentyn Riaboshtan – 2.4.1
    
    ### Inactive Plugins (1) ###
    
    Open Graph and Twitter Card Tags: by Webdados – 3.1.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD (US$)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: #179 - /shipping-policy/
    
    ### Theme ###
    
    Name: Kwinana Theme
    Version: 1.0.0
    Author URL: https://yourappapp.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: kwinana_theme/woocommerce/archive-product.php
    kwinana_theme/woocommerce/cart/cart-shipping.php
    kwinana_theme/woocommerce/cart/cart-totals.php
    kwinana_theme/woocommerce/cart/cart.php
    kwinana_theme/woocommerce/cart/proceed-to-checkout-button.php
    kwinana_theme/woocommerce/checkout/form-billing.php
    kwinana_theme/woocommerce/checkout/form-checkout.php
    kwinana_theme/woocommerce/checkout/form-shipping.php
    kwinana_theme/woocommerce/checkout/review-order.php
    kwinana_theme/woocommerce/content-product.php
    kwinana_theme/woocommerce/content-single-product.php
    kwinana_theme/woocommerce/myaccount/form-edit-account.php
    kwinana_theme/woocommerce/myaccount/form-edit-address.php
    kwinana_theme/woocommerce/myaccount/form-login.php
    kwinana_theme/woocommerce/myaccount/my-address.php
    kwinana_theme/woocommerce/single-product/add-to-cart/external.php
    kwinana_theme/woocommerce/single-product/add-to-cart/grouped.php
    kwinana_theme/woocommerce/single-product/add-to-cart/simple.php
    kwinana_theme/woocommerce/single-product/add-to-cart/variable.php
    kwinana_theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    kwinana_theme/woocommerce/single-product/add-to-cart/variation.php
    kwinana_theme/woocommerce/single-product/meta.php
    kwinana_theme/woocommerce/single-product/photoswipe.php
    kwinana_theme/woocommerce/single-product/price.php
    kwinana_theme/woocommerce/single-product/product-attributes.php
    kwinana_theme/woocommerce/single-product/product-image.php
    kwinana_theme/woocommerce/single-product/product-thumbnails.php
    kwinana_theme/woocommerce/single-product/rating.php
    kwinana_theme/woocommerce/single-product/related.php
    kwinana_theme/woocommerce/single-product/review-meta.php
    kwinana_theme/woocommerce/single-product/review-rating.php
    kwinana_theme/woocommerce/single-product/review.php
    kwinana_theme/woocommerce/single-product/sale-flash.php
    kwinana_theme/woocommerce/single-product/share.php
    kwinana_theme/woocommerce/single-product/short-description.php
    kwinana_theme/woocommerce/single-product/stock.php
    kwinana_theme/woocommerce/single-product/tabs/additional-information.php
    kwinana_theme/woocommerce/single-product/tabs/description.php
    kwinana_theme/woocommerce/single-product/tabs/tabs.php
    kwinana_theme/woocommerce/single-product/title.php
    kwinana_theme/woocommerce/single-product/up-sells.php
    kwinana_theme/woocommerce/single-product.php
    kwinana_theme/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 3,584
    Oldest: 2020-12-15 09:09:11 +0000
    Newest: 2021-01-15 09:02:32 +0000
    
    Pending: 2
    Oldest: 2021-01-15 09:17:31 +0000
    Newest: 2021-01-15 09:17:32 +0000
    

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