Support » Plugin: WooCommerce » PayPal checkout not working sometimes but marks as paid?

  • Resolved bsweb

    (@bsweb)


    Since updating to the latest version and with WP 4.9.9 we are experiencing some odd behaviour.

    When selecting PayPal it does no longer go to PayPal but puts up a white overlay and then reloads saying it has been paid and sending the payment received email and the confirmation email for the order. However no PayPal payment has been sent or received.

    I have Debug log on for WooCommerce PayPal but nothing is recorded.

    Any pointers appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Melinda

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    
    ### WordPress Environment ###
    
    Home URL: https://www.worldclasstraining.co.uk
    Site URL: https://www.worldclasstraining.co.uk
    WC Version: 3.5.2
    Log Directory Writable: ✔
    WP Version: ❌ 4.9.9 - There is a newer version of WordPress available (5.0.1)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Microsoft-IIS/8.5
    PHP Version: 7.0.26 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 8 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.56.0
    OpenSSL/1.0.2m
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.17
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.2
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 45.48MB
    Database Data Size: 38.38MB
    Database Index Size: 7.10MB
    wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_order_items: Data: 0.08MB + Index: 0.04MB
    wp_woocommerce_order_itemmeta: Data: 0.87MB + Index: 0.29MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_ai1ec_facebook_users: Data: 0.07MB + Index: 0.02MB
    wp_ai1ec_facebook_users_events: Data: 0.00MB + Index: 0.00MB
    wp_ai1ec_facebook_users_events_2015_01_05_27744: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.53MB + Index: 0.03MB
    wp_comments: Data: 0.21MB + Index: 0.12MB
    wp_edd_customermeta: Data: 0.02MB + Index: 0.03MB
    wp_edd_customers: Data: 0.00MB + Index: 0.00MB
    wp_events_answer_tbl: Data: 0.00MB + Index: 0.00MB
    wp_events_attendee: Data: 0.00MB + Index: 0.00MB
    wp_events_detail: Data: 0.00MB + Index: 0.00MB
    wp_events_organization: Data: 0.00MB + Index: 0.00MB
    wp_events_paypal_transactions: Data: 0.00MB + Index: 0.00MB
    wp_events_question_tbl: Data: 0.00MB + Index: 0.00MB
    wp_layerslider: Data: 0.03MB + Index: 0.00MB
    wp_learndash_user_activity: Data: 0.02MB + Index: 0.11MB
    wp_learndash_user_activity_meta: Data: 0.02MB + Index: 0.03MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_mobileassistant_accounts: Data: 0.02MB + Index: 0.02MB
    wp_mobileassistant_devices: Data: 0.02MB + Index: 0.02MB
    wp_mobileassistant_failed_login: Data: 0.02MB + Index: 0.00MB
    wp_mobileassistant_push_settings: Data: 0.02MB + Index: 0.00MB
    wp_mobileassistant_session_keys: Data: 0.02MB + Index: 0.00MB
    wp_mobileassistant_users: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 2.35MB + Index: 0.22MB
    wp_postmeta: Data: 16.28MB + Index: 2.96MB
    wp_posts: Data: 5.16MB + Index: 0.69MB
    wp_ps_exclude: Data: 0.02MB + Index: 0.02MB
    wp_ps_postmeta: Data: 0.02MB + Index: 0.03MB
    wp_ps_posts: Data: 0.05MB + Index: 0.02MB
    wp_ps_product_sku: Data: 0.02MB + Index: 0.02MB
    wp_revslider_css: Data: 0.02MB + Index: 0.00MB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
    wp_revslider_settings: Data: 0.02MB + Index: 0.00MB
    wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB
    wp_revslider_slides: Data: 0.02MB + Index: 0.00MB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
    wp_rg_form: Data: 0.00MB + Index: 0.00MB
    wp_rg_form_meta: Data: 0.00MB + Index: 0.00MB
    wp_rg_form_view: Data: 0.00MB + Index: 0.00MB
    wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB
    wp_rg_lead: Data: 0.00MB + Index: 0.00MB
    wp_rg_lead_detail: Data: 0.00MB + Index: 0.00MB
    wp_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB
    wp_rg_lead_meta: Data: 0.00MB + Index: 0.00MB
    wp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB
    wp_scfui_boxes: Data: 0.00MB + Index: 0.00MB
    wp_scfui_fields: Data: 0.00MB + Index: 0.00MB
    wp_stb_styles: Data: 0.01MB + Index: 0.01MB
    wp_swp_category: Data: 0.02MB + Index: 0.00MB
    wp_swp_testimonial: Data: 0.00MB + Index: 0.00MB
    wp_termmeta: Data: 0.09MB + Index: 0.03MB
    wp_terms: Data: 0.03MB + Index: 0.06MB
    wp_term_relationships: Data: 0.16MB + Index: 0.36MB
    wp_term_taxonomy: Data: 0.03MB + Index: 0.04MB
    wp_usermeta: Data: 1.38MB + Index: 0.78MB
    wp_users: Data: 0.09MB + Index: 0.07MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_wfbadleechers: Data: 0.02MB + Index: 0.00MB
    wp_wfblockedcommentlog: Data: 0.02MB + Index: 0.00MB
    wp_wfblockediplog: Data: 0.05MB + Index: 0.00MB
    wp_wfblocks: Data: 0.02MB + Index: 0.02MB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB
    wp_wfblocksadv: Data: 0.02MB + Index: 0.00MB
    wp_wfconfig: Data: 1.27MB + Index: 0.00MB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB
    wp_wffilemods: Data: 4.52MB + Index: 0.00MB
    wp_wfhits: Data: 2.02MB + Index: 0.25MB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB
    wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB
    wp_wfleechers: Data: 0.08MB + Index: 0.00MB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB
    wp_wflockedout: Data: 0.02MB + Index: 0.00MB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB
    wp_wflogins: Data: 0.05MB + Index: 0.03MB
    wp_wfnet404s: Data: 0.02MB + Index: 0.02MB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB
    wp_wfscanners: Data: 0.02MB + Index: 0.00MB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.06MB
    wp_wfstatus: Data: 0.23MB + Index: 0.16MB
    wp_wfthrottlelog: Data: 0.02MB + Index: 0.02MB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB
    wp_wfvulnscanners: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB
    wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB
    wp_wpdev_crm_customers: Data: 0.00MB + Index: 0.00MB
    wp_wpdev_crm_orders: Data: 0.00MB + Index: 0.00MB
    wp_wp_pro_quiz_category: Data: 0.00MB + Index: 0.00MB
    wp_wp_pro_quiz_form: Data: 0.00MB + Index: 0.00MB
    wp_wp_pro_quiz_lock: Data: 0.00MB + Index: 0.00MB
    wp_wp_pro_quiz_master: Data: 0.00MB + Index: 0.00MB
    wp_wp_pro_quiz_prerequisite: Data: 0.00MB + Index: 0.00MB
    wp_wp_pro_quiz_question: Data: 0.01MB + Index: 0.00MB
    wp_wp_pro_quiz_statistic: Data: 0.00MB + Index: 0.00MB
    wp_wp_pro_quiz_statistic_ref: Data: 0.00MB + Index: 0.00MB
    wp_wp_pro_quiz_template: Data: 0.01MB + Index: 0.00MB
    wp_wp_pro_quiz_toplist: Data: 0.00MB + Index: 0.00MB
    wp_yoast_seo_links: Data: 0.08MB + Index: 0.02MB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    aktt_tweet: 940
    attachment: 374
    download: 1
    edd_log: 10
    edd_payment: 22
    feedback: 646
    nav_menu_item: 28
    news: 2
    page: 49
    post: 161
    product: 74
    product_variation: 3
    revision: 1118
    sched_announcement: 1
    sfwd-certificates: 1
    sfwd-courses: 2
    sfwd-lessons: 5
    sfwd-quiz: 5
    sfwd-topic: 21
    sfwd-transactions: 1
    shop_coupon: 66
    shop_order: 682
    shop_order_refund: 8
    testimonial: 2
    ticket-meta-fieldset: 2
    tribe_events: 99
    tribe_organizer: 12
    tribe_rsvp_tickets: 1
    tribe_venue: 17
    tribe_wooticket: 442
    tt-gallery: 1
    um_directory: 1
    um_form: 3
    um_role: 2
    um_tab: 1
    vp_portfolio: 1
    vp_slider: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    LayerSlider WP: by Kreatura Media – 5.3.2
    AddToAny Share Buttons: by AddToAny – 1.7.33
    Akismet Anti-Spam: by Automattic – 4.1
    amr shortcode any widget: by anmari – 3.6
    Capability Manager Enhanced: by Jordi Canals
    Kevin Behrens – 1.5.11
    
    WooCommerce Discontinued Products: by Leon @ 211J – 1.1.3 – Not tested with the active version of WooCommerce
    Duplicate Post: by Enrico Battocchi – 3.2.2
    Event Tickets Plus: by Modern Tribe
    Inc. – 4.9
    
    Event Tickets: by Modern Tribe
    Inc. – 4.9.2
    
    WPBakery Visual Composer: by Michael M - WPBakery.com – 5.0.1
    Karma Builder: by TrueThemes – 2.2.7
    Karma Demo Content: by TrueThemes – 1.2
    MailChimp: by MailChimp – 1.5.7
    Mobile Assistant Connector: by eMagicOne – 1.4.8
    Official StatCounter Plugin: by Aodhan Cullen – 2.0.6
    PixelYourSite: by PixelYourSite – 5.3.3
    Revolution Slider: by ThemePunch – 4.6.5
    Save with keyboard: by Mattia Trapani (zupolgec)
    Ron Valstar (sjeiti) – 3.0.2
    
    Simple Wp Sitemap: by Webbjocke – 1.2.1
    Simple Yearly Archive: by Oliver Schlöbe – 2.1.1
    The Events Calendar: by Modern Tribe
    Inc. – 4.7.2
    
    Ultimate Member: by Ultimate Member – 2.0.35
    Advanced Order Export For WooCommerce: by AlgolPlus – 2.0.1
    WooCommerce Predictive Search LITE: by a3rev Software – 4.2.2
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.2.1
    WooCommerce: by Automattic – 3.5.2
    Wordfence Security: by Wordfence – 7.1.18
    Yoast SEO: by Team Yoast – 9.3
    WP Testimonial Widget: by Stark Digital – 3.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #2447 - /shop/
    Basket: #4141 - /basket/
    Checkout: #4143 - /checkout/
    My account: #4237 - /ecommerce/
    Terms and conditions: #3552 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Karma Child
    Version: 1.0.0
    Author URL: https://www.blacksnow.co.uk
    Child Theme: ✔
    Parent Theme Name: Karma
    Parent Theme Version: 4.8.2
    Parent Theme Author URL: http://www.truethemes.net
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Karma-child/woocommerce/checkout\thankyou.php
    Karma-child/woocommerce/emails\customer-new-account.php
    
    
    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    I checked the site and was able to proceed to PayPal with no issues at this time. I’m assuming the issue has been resolved and am closing this thread at this time. If you have any further questions, please start a new thread.

    I had to roll the website back to the 5th December when it was last confirmed working. We are meant to be updating the theme 1st quarter of 2019 so we might not invest the time to figure out why it is broken with the latest version of the plugin. I’ll update in a week when we have returned from the festive break.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘PayPal checkout not working sometimes but marks as paid?’ is closed to new replies.