Title: paypal checkout error Last modified: August 21, 2016 --- # paypal checkout error * Resolved [acazabu](https://wordpress.org/support/users/acazabu/) * (@acazabu) * [12 years, 5 months ago](https://wordpress.org/support/topic/paypal-checkout-error/) * Hi, * I’ve installed StageShow version 2.3.2. Until now I’ve been unable to complete a full test cycle: I’ve created a few sandbox vendors and filled their details in StageShow setting page (Merchant ID, API Details and vendor email). I tried multiple vendors. I get 2 different kind of errors when I click the ‘checkout’ button, depending on my test vendors: * Error type 1: We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the “Ask Seller a Question” link on the listing page. When you have the correct email address, payment can be made at [http://www.paypal.com](http://www.paypal.com). * Error type 2: We cannot process this transaction because this PayPal account has been closed. For more information, please contact the seller. * I can’t tell the difference between the 2 test vendors. They are ‘Business’ accounts. They look quite straightforward. * Any thoughts? * Thanks in advance. * [http://wordpress.org/plugins/stageshow/](http://wordpress.org/plugins/stageshow/) Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [acazabu](https://wordpress.org/support/users/acazabu/) * (@acazabu) * [12 years, 5 months ago](https://wordpress.org/support/topic/paypal-checkout-error/#post-4368651) * Hi again, * I have realised the url that is triggered by the checkout button is [https://www.paypal.com/cgi-bin/webscr](https://www.paypal.com/cgi-bin/webscr) * Should it not be [https://www](https://www).**sandbox**.paypal.com/cgi-bin/webscr, knowing that I have selected ‘sandbox’ in the paypal options? * Thanks. * Plugin Author [Malcolm](https://wordpress.org/support/users/malcolm-oph/) * (@malcolm-oph) * [12 years, 5 months ago](https://wordpress.org/support/topic/paypal-checkout-error/#post-4368726) * I have to admit that I haven’t used the PayPal Sandbox with StageShow for months. Since StageShow included its’ own integrated shopping trolley I found there is little need for it, and I now always test with a live PayPal account, and then refund the transaction. * It is likely that support for the Sandbox by StageShow will be removed in the not too distant future. * Having said that, you are quite right there is a bug, and the PayPal URL in Sandbox mode is incorrect. I’ve updated my master copy, and a fix will be in the next update. * Thread Starter [acazabu](https://wordpress.org/support/users/acazabu/) * (@acazabu) * [12 years, 5 months ago](https://wordpress.org/support/topic/paypal-checkout-error/#post-4368727) * Thanks Malcom. * I’m quite new to the entire Paypal / shopping cart experience. May be a little off topic, but I’m not sure I get how to make a full test cycle without sandbox accounts: Do you use live accounts for both vendor and buyer, making real transaction? Do you not pay fees to Paypal? From the buyer side, you need to use a real payment card I guess… I’m going to google this anyway, but your advice is welcome. Thanks again. * Plugin Author [Malcolm](https://wordpress.org/support/users/malcolm-oph/) * (@malcolm-oph) * [12 years, 5 months ago](https://wordpress.org/support/topic/paypal-checkout-error/#post-4368742) * I use a “real” PayPal account for the vendor (i.e. for the settings in StageShow) and then make a purchase using a credit card. Once made, I refund the payment by logging in to my PayPal account. Yes, PayPal will charge a fee, but the variable part of the fee is refunded, leaving only the fixed part of the fee charged. You should only need to try this once, just to confirm that the IPN mechanism works correctly, so there is minimal cost. You can test most situations by opening the Box Office page, selecting the tickets, checking out and then closing the PayPal checkout page without making a payment. The “Pending” sale will be listed on your Sales admin page until it times-out, it just won’t have any purchaser details. * [david.amor](https://wordpress.org/support/users/davidamor/) * (@davidamor) * [12 years, 4 months ago](https://wordpress.org/support/topic/paypal-checkout-error/#post-4368794) * I too ran into this problem. I’d love to be able to test in sandbox mode, including the ‘sold out’ functionality. If you could tell me the fix then I can implement it in my own. * An additional problem is that having is that having set environment as Sandbox I don’t have the option to change it. It doesn’t offer me the pull-down options. It’s just there as text. * Plugin Author [Malcolm](https://wordpress.org/support/users/malcolm-oph/) * (@malcolm-oph) * [12 years, 4 months ago](https://wordpress.org/support/topic/paypal-checkout-error/#post-4368795) * This problem was fixed in 2.3.3 (see changelog). Even with the fix I found the Sandbox difficult to test with which is why I don’t use it. * You can only change the environment when there are no shows configured. * Support for the Sandbox will be removed in the near future. * [david.amor](https://wordpress.org/support/users/davidamor/) * (@davidamor) * [12 years, 4 months ago](https://wordpress.org/support/topic/paypal-checkout-error/#post-4368796) * Ok. Thank you. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘paypal checkout error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/stageshow_3c5670.svg) * [StageShow](https://wordpress.org/plugins/stageshow/) * [Frequently Asked Questions](https://wordpress.org/plugins/stageshow/#faq) * [Support Threads](https://wordpress.org/support/plugin/stageshow/) * [Active Topics](https://wordpress.org/support/plugin/stageshow/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/stageshow/unresolved/) * [Reviews](https://wordpress.org/support/plugin/stageshow/reviews/) * 7 replies * 3 participants * Last reply from: [david.amor](https://wordpress.org/support/users/davidamor/) * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/paypal-checkout-error/#post-4368796) * Status: resolved