Hello @darshitshah2612
Please follow the steps below to share your System Status Report with us:
- Go to WooCommerce → Status in your site’s admin panel.
- Click on Get system report, then click Copy for support.
- Paste the copied report into our PrivateBin.
- Share the generated link with us here so we can thoroughly review your configuration.
In the meantime, please also try to reproduce the issue using a sandbox account as outlined in our documentation: Sandbox testing guide. You can find a list of test cards here: PayPal test cards
It is also crucial to check if the issue persists when only PayPal Payments and WooCommerce are active, with all other plugins temporarily disabled. This will help us identify if there is a conflict coming from another plugin.
Looking forward to your system report so we can proceed with further analysis.
Kind Regards,
Krystian
I have generated the system report as per your instructions. Here is the link:
https://privatebin.syde.com/?5c33d9cabe0c763d#3vwqJZKvLLRLt9FEnBtkkR8FUT98sGH4XZY2G3aJmqnu
Please check it, and if any changes are needed, kindly describe them to me.
Hello @darshitshah2612
There’s nothing on your site that clearly indicates an issue, so let’s dig a bit deeper.
We recommend reaching out to us directly for further assistance. We may need to review your logs to better understand what’s going on. You can open a support ticket here: Request Support. Please be sure to include the URL of this conversation in your ticket so we have the full context.
Kind Regards,
Krystian
Hello @darshitshah2612
Since we have not received any further communication from you, we are assuming that your issue has been resolved.
Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.
Kind regards,
Krystian
