PayPal adds ‘default delivery charge’ to WooCommerce virtual product. Why?

  • Resolved MikeCooter

    (@mikecooter)


    5 years, 7 months ago

    Using WooCommerce to sell music CDs, and virtual downloads.
    Have setup Stripe and PayPal as payment gateways.

    Everything works ok on Stripe.

    When purchasing a virtual product using PayPal, a delivery charge (of £1) is added to the checkout page. It is labelled:

    “Delivery: Default – £1.00 GBP”

    When clicking ‘Default’ for more information, a pop-up shows:

    “Select a delivery method.
    The following shipping options are supplied by the merchant.
    Default – £1.00 GBP”

    There is only this delivery method listed (with a radio button), and it cannot be de-selected.

    No delivery (shipping) class is assigned to virtual products in WooCommerce.
    This does not occur when using Stripe.

    How do I prevent this delivery charge from being added?

    • This topic was modified 5 years, 7 months ago by MikeCooter.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter MikeCooter

    (@mikecooter)

    5 years, 7 months ago

    UPDATE:

    I now realise that there was an extra layer of shipping assigned at the PayPal end.

    PayPal > Profile > profile and settings > My selling prefs > Postage calculations

    These secondary calculations (assigned by the client) have now been cleared and the buying process functions as expected.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    5 years, 7 months ago

    Hi there,

    I understand that a strange “Delivery: Default – £1.00 GBP” shipping method appears at the checkout page when you select PayPal as payment method on your page:

    https://hobbs.skywalkr.net/our-releases/checkout/

    I added a couple of products and went to the checkout page on your site and I couldn’t replicate the behavior you’re reporting:

    http://cld.wthms.co/EWYrVJ

    I used United States/California address with a zip code of 90004 and the only shipping method I see is the default Flat Rate shipping address.

    Perhaps you were using a different address or a specific product combination?

    Do you have any plugins that introduce additional shipping methods?

    Thread Starter MikeCooter

    (@mikecooter)

    5 years, 7 months ago

    Thanks for your help Grigaswp.

    While you were testing, I managed to find the issue.

    The client had forgotten to inform me that he had added a secondary layer of shipping charges to his Paypal preferences.

    All resolved now, but thanks for your help.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    5 years, 7 months ago

    Hi there,

    I’m glad to hear you were able to find and eliminate the cause of this behavior!

    I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘PayPal adds ‘default delivery charge’ to WooCommerce virtual product. Why?’ is closed to new replies.