Support » Plugin: WooCommerce » PayPal

  • Resolved joehorrell


    When someone places an order with PayPal, they do not receive an order confirmation email and the order status shows as “pending payment” instead of “processing”.
    PayPal sends them a confirmation email, but they do not get an email from the website.
    If they pay using a credit card with square, everything works fine, but not with PayPal.
    We started having this issue about 3 weeks ago. Before that, it was working fine.
    Do you know what could be causing this problem?

    The page I need help with: [log in to see the link]

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  • Plugin Support Remi Corson


    Automattic Happiness Engineer

    Hi there,

    It sounds like your site doesn’t get a reply from the PayPal server. IPN (Instant Payment Notification) is currently failing, so please review this guide:

    That should help you fix this issue.

    Plugin Support RK


    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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