Payments Made Through Plugin Not Showing Up In Stripe

  • Resolved Scott Light

    (@scott-light)


    5 years, 10 months ago

    Hello,

    Within the last four months we have not been able to recieve donation payments through this plugin. An amount was submitted on March 6, 2018 that shows up in the payments tab of the Full Stripe WP dashboard menu but never arrived in the Stripe account the plugin is connected to. All the API Keys are correct. We are using the most current WP Full Stripe Free plugin version 1.6.1. WordPress itself is current at 4.9.6. Is there anything you can recommend to allow the plugin to work properly once again.

    I did notice in our Stripe account under Business settings > PCI compliance there was an “Action Needed” notification. It states, “All businesses who accept cards need to validate PCI compliance annually.” Is this what is causing the plugin to not connect correctly to Stripe? Any advice would be very helpful.

    Thank you.

    Scott

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author CoastMountain

    (@mammothology)

    5 years, 10 months ago

    Hello Scott,

    I took a look at the donation page with Chrome Dev Tools and I noticed the following error message:

    ?ver=4.9.6:3 Uncaught Error: You are using a secret key with Stripe.js, instead of the publishable one. For more info, see https://stripe.com/docs/stripe.js
    at Function.b.validateKey (?ver=4.9.6:3)
    at Function.b.create (?ver=4.9.6:2)
    at Function.c.createToken (?ver=4.9.6:2)
    at HTMLFormElement.<anonymous> (wp-full-stripe.js?ver=1.6.1:84)
    at HTMLFormElement.dispatch (jquery.js?ver=1.12.4:3)
    at HTMLFormElement.r.handle (jquery.js?ver=1.12.4:3)

    So the Stripe API keys are entered in the wrong order, that’s why the form doesn’t work.

    cheers,
    Csaba

    Thread Starter Scott Light

    (@scott-light)

    5 years, 10 months ago

    Oh my god. I can’t believe I had them switched. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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