Title: Payments failed Last modified: May 29, 2018 --- # Payments failed * Resolved [diogojoaosampaio](https://wordpress.org/support/users/diogojoaosampaio/) * (@diogojoaosampaio) * [7 years, 11 months ago](https://wordpress.org/support/topic/payments-failed/) * Hello, * I contact stripe support because the payment doesn’t work and the answer that they give is that: * Thanks for contacting us, I’ll be happy to help you! * I’ve checked your account and Logs and there are no payments registered. However, I’ve also checked your website and tried to make a test payment myself and I could see the issue you’ve mentioned. * When you are introducing the details in the payment form, there is no field where to input the credit cards details and therefore, the payment cannot be processed without a credit card. * This is something that you will have to modify in the payment form of your website, so your client will be able to input their payment details and that information will be sent to Stripe for us to process the payment. * To do so, I’d recommend to get in touch with your developer, however, I can see you’ve created the website through WordPress and therefore, in this case, when you need to modify something in your website, you’ll have to do it with them. * I hate to direct you elsewhere, but I’d recommend getting in contact with WordPress directly. As they’re the ones who have integrated Stripe into their business, they would have more information and would be able to help you further. I’ve done a little digging and have found the below links to their support and contact page: * [https://en.support.wordpress.com/](https://en.support.wordpress.com/) [https://en.support.wordpress.com/contact/](https://en.support.wordpress.com/contact/) * I wish I could help you more but I’m afraid this is not something we are able to change in your website. Our part and permissions in processing payments starts afterwards, we process the information that reaches our servers, however, if we are not receiving the payments’ information, we are not able to process it, nor have the ability to check the website’s back end. * I hope this helps to clarify the situation and I’m sorry I’m not able to give you a more satisfying answer. Please, let me know if there is anything else I can do for you and I’ll be happy to help either by phone or email! * Kindly, * Raquel * Can you help me? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayments-failed%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/) * (@dougaitken) * Automattic Happiness Engineer * [7 years, 11 months ago](https://wordpress.org/support/topic/payments-failed/#post-10343121) * Hi [@diogojoaosampaio](https://wordpress.org/support/users/diogojoaosampaio/) * The main issue that the Stripe extension isn’t working on your site is due to there being no SSL certificate. That is the main requirement for the Stripe extension to work. * For more details, please see the documentation – [https://docs.woocommerce.com/document/stripe/](https://docs.woocommerce.com/document/stripe/) * Thanks, * [apis67](https://wordpress.org/support/users/apis67/) * (@apis67) * [7 years, 11 months ago](https://wordpress.org/support/topic/payments-failed/#post-10349263) * Hi * I am having the same problem but our ssl certificate is up to date. Any thoughts? My site is [http://www.wholebrainlearning.training](http://www.wholebrainlearning.training) * Cheers Michael - This reply was modified 7 years, 11 months ago by [apis67](https://wordpress.org/support/users/apis67/). * [apis67](https://wordpress.org/support/users/apis67/) * (@apis67) * [7 years, 11 months ago](https://wordpress.org/support/topic/payments-failed/#post-10349355) * my site is [http://www.wholebrainlearning.training](http://www.wholebrainlearning.training) * [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/) * (@shellbeezy) * Automattic Happiness Engineer * [7 years, 11 months ago](https://wordpress.org/support/topic/payments-failed/#post-10349412) * [@apis67](https://wordpress.org/support/users/apis67/) your site’s certificate looks fine, there’s a JavaScript error on the Checkout page which is breaking the Stripe checkout fields: * [http://cld.wthms.co/bOo4Qr](http://cld.wthms.co/bOo4Qr) * Try testing with a default theme and see if the checkout fields load. * [apis67](https://wordpress.org/support/users/apis67/) * (@apis67) * [7 years, 11 months ago](https://wordpress.org/support/topic/payments-failed/#post-10349731) * thats brilliant thank you. Yes they do load on another theme. I don’t suppose you know how I can get rid of this error from the checkout page in my current X theme? - This reply was modified 7 years, 11 months ago by [apis67](https://wordpress.org/support/users/apis67/). * [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/) * (@shellbeezy) * Automattic Happiness Engineer * [7 years, 11 months ago](https://wordpress.org/support/topic/payments-failed/#post-10361890) * I would contact the theme developer and let them know of the error so that they can correct it. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Payments failed’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 6 replies * 4 participants * Last reply from: [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/payments-failed/#post-10361890) * Status: resolved