Payments broken

  • Resolved renaud6322

    (@renaud6322)


    3 years, 2 months ago

    Hi,

    I installed the plugin yesterday and now it’s impossible to pay an order (bank card or Paypal). The errors message is : Order could not be processed. Please try again later
    WP : 5.9
    WC : 6.3.1
    AST : 3.3.2
    It’s really strange because I installed the plugin on another site with same config and all is OK.
    An idea ? Thanks a lot.
    Renaud.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    Hi @renaud6322,
    We couldn’t replicate this issue in our development store. Maybe you have a conflict with another plugin. Try to deactivate all other plugins except AST and WooCommerce and check again. If this solves the issue activate plugins one by one and check which plugin causes the conflict.
    Thanks,

    Thread Starter renaud6322

    (@renaud6322)

    3 years, 2 months ago

    Hi, thanks for the answer. After several tests (and deactivated all plugins to check conflicts), I see that the problem is only occurs when the delivery address is different of the invoice address.
    I should mention that I use the Free Shipment method of WC.
    Could you test from your side ?

    Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    Hi @renaud6322,
    We check this scenario but we couldn’t replicate any issue.
    Thanks

    Thread Starter renaud6322

    (@renaud6322)

    3 years, 2 months ago

    My checkout page is buit with DIVI. A possible consequence ?

    Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    Check with the default WooCommerce StoreFront theme.

    Thread Starter renaud6322

    (@renaud6322)

    3 years, 2 months ago

    Ok thanks. It was the problem : the plugin is not working when the checkout page is done with Divi Builder. Maybe something to improve from your side ?
    Best Regards.
    Renaud.

    Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    Hi @renaud6322,
    We are not doing anything on the checkout page. It’s not related to our plugin.
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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