Title: Payment window not loading
Last modified: August 31, 2016

---

# Payment window not loading

 *  Resolved [jacobchano](https://wordpress.org/support/users/jacobchano/)
 * (@jacobchano)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/payment-window-not-loading/)
 * Whenever I click on the “Pay now” button, I get this error (in danish) “Fejl 
   ved behandlingen af bestillingen. Forsøg venligst igen.”.
 * System status > Logs says:
    02-04-2016 @ 14:11:00 – QuickPay API Exception Request
   URL: [https://api.quickpay.net/payments/](https://api.quickpay.net/payments/)
   02-04-2016 @ 14:11:00 – QuickPay API Exception Request DATA: currency=DKK&text_on_statement
   =%C3%mydomain.com&order_id=2826&variables%5BCustomer+Email%5D=testuser%40gmail.
   com&variables%5Border_post_id%5D=2826 02-04-2016 @ 14:11:00 – QuickPay API Exception
   Response DATA: {“message”:”Validation error”,”errors”:{“text_on_statement”:[“
   must be max 22 ASCII chars”]},”error_code”:null} 02-04-2016 @ 14:11:00 – ——————–
 * I have the latest version of the plugin installed (4.4.1.).
 * Can you figure it out?
 * [https://wordpress.org/plugins/woocommerce-quickpay/](https://wordpress.org/plugins/woocommerce-quickpay/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/)
 * (@perfectsolution)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/payment-window-not-loading/#post-7027299)
 * Hi Jacob,
 * The problem is in your settings. You are not allowed to type in more than 22 
   characters in the “Text on statement” field. If you change this, it will work
   again.
 * Setting a max limit on the field itself to avoid this error in the future is 
   on the roadmap btw 🙂
 *  Thread Starter [jacobchano](https://wordpress.org/support/users/jacobchano/)
 * (@jacobchano)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/payment-window-not-loading/#post-7027305)
 * Where do I change this exactly?
 *  Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/)
 * (@perfectsolution)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/payment-window-not-loading/#post-7027306)
 * In you QuickPay module settings in WooCOmmerce -> Settings -> Checkout – QuickPay
 *  Thread Starter [jacobchano](https://wordpress.org/support/users/jacobchano/)
 * (@jacobchano)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/payment-window-not-loading/#post-7027309)
 * Thank you! It works again! 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Payment window not loading’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-quickpay_263a40.svg)
 * [Quickpay for WooCommerce](https://wordpress.org/plugins/woocommerce-quickpay/)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-quickpay/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-quickpay/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-quickpay/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-quickpay/reviews/)

## Tags

 * [quickpay](https://wordpress.org/support/topic-tag/quickpay/)

 * 4 replies
 * 2 participants
 * Last reply from: [jacobchano](https://wordpress.org/support/users/jacobchano/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/payment-window-not-loading/#post-7027309)
 * Status: resolved