Support » Plugin: Easy Digital Downloads » Payment was sent to non-confirmed or non-registered email address

  • Resolved Show Up Strong


    I’m still having payments stuck in “Pending” and see “Payment was sent to non-confirmed or non-registered email address.”

    I’ve had EDD customer service look through the website and they said it was a Paypal issue.

    I went to Paypal customer service and they said it was an EDD issue. “Everything looks fine on our end.”

    I tried deleting the EDD plugin, turning off all other plugins, reinstalling EDD, and trying without any plugins but EDD active.

    I still get the same error message.

Viewing 7 replies - 1 through 7 (of 7 total)
  • resoloved

    Plugin Author mordauk


    @show-up-strong Could you share what you did to solve the issue?

    Hello @show-up-strong

    We are facing the same issue. Could you please share how you solved the issue?

    Thanks in advance

    Plugin Author mordauk


    Are the email addresses being used to make purchases associated with a registered PayPal account?

    There was a slight error in the registered email address with PayPal even though they said it was the correct email address. It was .biz not .com. As soon as I found the error and corrected that, everything worked.

    – We’re not requiring people register to make a purchase.
    – I removed the user specific API’s.
    – No caching for the plugin pages.
    – Whitelisted certain things for the app to not be blocked by the firewall.
    – Made sure the IPN call to the site was working and valid (that was directing to a 404 error page).
    But I think the only real issue was the .biz vs .com

    Plugin Author mordauk


    Thanks for sharing!

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.