Support » Plugin: Easy Digital Downloads » Payment was sent to non-confirmed or non-registered email address

  • Resolved Show Up Strong

    (@show-up-strong)


    I’m still having payments stuck in “Pending” and see “Payment was sent to non-confirmed or non-registered email address.”

    I’ve had EDD customer service look through the website and they said it was a Paypal issue.

    I went to Paypal customer service and they said it was an EDD issue. “Everything looks fine on our end.”

    I tried deleting the EDD plugin, turning off all other plugins, reinstalling EDD, and trying without any plugins but EDD active.

    I still get the same error message.

Viewing 7 replies - 1 through 7 (of 7 total)
  • resoloved

    Plugin Author mordauk

    (@mordauk)

    @show-up-strong Could you share what you did to solve the issue?

    Hello @show-up-strong

    We are facing the same issue. Could you please share how you solved the issue?

    Thanks in advance

    Plugin Author mordauk

    (@mordauk)

    Are the email addresses being used to make purchases associated with a registered PayPal account?

    There was a slight error in the registered email address with PayPal even though they said it was the correct email address. It was .biz not .com. As soon as I found the error and corrected that, everything worked.

    – We’re not requiring people register to make a purchase.
    – I removed the user specific API’s.
    – No caching for the plugin pages.
    – Whitelisted certain things for the app to not be blocked by the firewall.
    – Made sure the IPN call to the site was working and valid (that was directing to a 404 error page).
    But I think the only real issue was the .biz vs .com

    Plugin Author mordauk

    (@mordauk)

    Thanks for sharing!

Viewing 7 replies - 1 through 7 (of 7 total)
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