Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Payment via iDeal and no order

  • Resolved wpok


    Dear support,

    Today a customer bought a product paying via iDeal integrated in the Paypal payment gateway.

    The customer got changed, but:
    – there’s no order in WC
    – there’s nothing in the Paypal account
    – the transfer was made to a German IBAN number

    In the debug logs I see these 2 messages (I skip the details for now):

    10-01-2020 @ 15:34:14 – WC_Gateway_PPEC_Client::_request: remote request to with params: Array
    [order details…]

    10-01-2020 @ 15:34:15 – WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array
    [TOKEN] => EC-7J294194835156xxx
    [TIMESTAMP] => 2020-10-01T13:34:15Z
    [CORRELATIONID] => 86b7105e33xxx
    [ACK] => Success
    [VERSION] => 120.0
    [BUILD] => 54906389

    Why there was no order?
    And where is the payment? 🙂


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  • Plugin Support Jess – a11n


    Hi D,

    Thanks for reaching out to us about this issue!

    As a first step, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it in your response.

    Plugin Support Joey – a11n


    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 2 replies - 1 through 2 (of 2 total)
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