Title: payment unsuccessful
Last modified: October 5, 2021

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# payment unsuccessful

 *  Resolved [bensonnoodlebox](https://wordpress.org/support/users/bensonnoodlebox/)
 * (@bensonnoodlebox)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/payment-unsuccessful/)
 * The payment is unsuccessful when using the new PayPal plug-in(Shipping destination:
   Force shipping to the customer billing address), the old one is working fine.
   
   A screenshot of my client’s unsuccessful payment using paypal [https://noodlebox.ie/wp-content/uploads/2021/10/Screenshot_1.png](https://noodlebox.ie/wp-content/uploads/2021/10/Screenshot_1.png)
   [https://noodlebox.ie/wp-content/uploads/2021/10/20211003145625.jpg](https://noodlebox.ie/wp-content/uploads/2021/10/20211003145625.jpg)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-unsuccessful%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/payment-unsuccessful/#post-14939719)
 * Hello [@bensonnoodlebox](https://wordpress.org/support/users/bensonnoodlebox/)
 * thank you for reaching out to us, we will try to help you get this resolved.
   
   We have seen this issue before; there are 2 instances where this can happen: 
   1) The customer did not fill in all the details correctly. 2) The customer address
   is located in a country where certain fields of the payment form are not mandatory(
   f.e. In Ireland they don’t have a mandatory postal code). The plugin is checking
   in the background if the postal code exists.
 * If your issue is related to the 2nd option, we are still working on a fix and
   hope to get a solution for our next release. However, at this moment we can’t
   confirm the fix yet.
 * Kind regards,
    Joost
 *  Thread Starter [bensonnoodlebox](https://wordpress.org/support/users/bensonnoodlebox/)
 * (@bensonnoodlebox)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/payment-unsuccessful/#post-14939828)
 * cool, thank you very much

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘payment unsuccessful’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [bensonnoodlebox](https://wordpress.org/support/users/bensonnoodlebox/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/payment-unsuccessful/#post-14939828)
 * Status: resolved