Support » Plugin: Google Tag Manager for WordPress » Payment step is not recording

  • Resolved avt1991

    (@avt1991)


    Hi,

    I’ve installed your plugin on my site and configured the enhance tracking according to your instructions and activated the enhanced tracking on my analytics account with checkout funnel steps 1) Cart 2)Billing & 3) Payment. But analytics giving me only two steps analysis its not recording the payment method etc.
    I am using stripe payment gateway on my site which is successfully redirecting users back to my site on order-received page.
    can you explain why it is not recording the payment event ?

    thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    I checked your site and you are using a plugin that replaces the standard one pager checkout experience to a multi step checkout.

    The very first difference is that GTM4WP treats the first step (login/register/guest) as optional and reports the first checkout step during pageload. But this first step is the billing details. If the user enters a shipping data, it will report step 2.

    But I have also discovered an issue around payment method and shipping method reporting which is now fixed in the dev version:
    https://github.com/duracelltomi/gtm4wp/commit/4b58e87a1559805111d9cecfb882343ab566811b

    It involves just two lines of code, if you or your dev is able to apply the same changes as above, it should work on your site as well.

Viewing 1 replies (of 1 total)
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