Support » Plugin: Stripe Payment Plugin for WooCommerce » Payment status in Customer Notes

  • Resolved rfortin

    (@rfortin)


    I want “customer notes” to be enabled in my woocommerce email settings. However, when “customer notes” is enabled, every successful order sends an unwanted automatic note to the customer with payment status gibberish. This means the customer receives two very similar emails, one with the order confirmation info (good!), and the other with the successful payment status that was generated by the Stripe plugin. See below example of added note.

    “The following note has been added to your order:
    Payment Status : Succeeded [ 2020-04-24 13:08:09 ] . Source : visa( credit ). Charge Status :Captured. Transaction ID : txn_1GbXoiE4Omv4m…………..” etc

    I only want the customer to receive the order confirmation. Is there no way to prevent the payment status note while keeping customer notes on? Or make payment status a private note instead of a public note?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webtoffee

    (@webtoffee)

    Hi @rfortin,

    You can disable transaction receipt from plugin settings. Go to settings and uncheck “Email Transaction Receipt” option.

    Thread Starter rfortin

    (@rfortin)

    Hi Webtoffee, the option was unchecked when I submitted this issue. I tried a test order with the box checked, and another test order with unchecked — both cases are identical. Customer receives an email note containing the payment info.

    Attempts at a solution: Cleared cache, deactivated most plugins, deactivated / reactivated webtoffee stripe plugin

    Plugin Author webtoffee

    (@webtoffee)

    Hi @rfortin,

    We have released a new version with optimization in payment status. This will be added as a private note now.

    Please update the plugin to the latest version.

Viewing 3 replies - 1 through 3 (of 3 total)
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