Title: Payment refund issue
Last modified: April 5, 2023

---

# Payment refund issue

 *  Resolved [jihadkawum](https://wordpress.org/support/users/jihadkawum/)
 * (@jihadkawum)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/payment-refund-issue/)
 * Hi,
 * Some customer complained that they never got refund money. But the woocommerce
   payment show the refund was created and deducted from balance. One of the refund
   occurs on January 16 2023. Could you suggest why this happened?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-refund-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [jihadkawum](https://wordpress.org/support/users/jihadkawum/)
 * (@jihadkawum)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/payment-refund-issue/#post-16630781)
 * the oldest order is from 16th January? It should have reached their account by
   February at latest
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/payment-refund-issue/#post-16634582)
 * Hi,
 * I understand a customer is asking about their refund, it looks like the funds
   are not received yet.
 * I am assuming you issued the refund according to these steps:
 * [https://woocommerce.com/document/woocommerce-refunds/](https://woocommerce.com/document/woocommerce-refunds/)
 * Typically, a refund will need from 10 to 14 business days, which means your customer
   should have received the funds.
 * Depending on the case, the refund might be processed as a **reversal**, this 
   means the original payment will disappear from the account statement entirely
   and the balance will reflect as though the charge never occurred.
 * May I ask, if you check the order notes, is this showing the refund? Correct?
 * ![](https://i0.wp.com/snipboard.io/976XDZ.jpg?ssl=1)
 * Let us know what you find.
 *  Thread Starter [jihadkawum](https://wordpress.org/support/users/jihadkawum/)
 * (@jihadkawum)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/payment-refund-issue/#post-16637706)
 * ![](https://i0.wp.com/luxuryproduct.net/globalonebd/wp-content/uploads/2023/04/
   f4971eea-6648-4046-a08c-f0fc58ded46a.png?ssl=1)
 * ![](https://i0.wp.com/luxuryproduct.net/globalonebd/wp-content/uploads/2023/04/
   cdf36603-b966-4c4d-bce0-ae6e1272d8e411.png?ssl=1)
 * This is one of the client complained. It shows Her refund was successfully created.
   But she complained that she didn’t get refund amount. The refund date is 16th
   January. Like this customer many customer complained that they never get refund
   amount.
 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/payment-refund-issue/#post-16637957)
 * Hi [@jihadkawum](https://wordpress.org/support/users/jihadkawum/)
 * Thank you for providing further informaotin about your issue here.
 * If you could please remove the attached screenshot above as it contains confidential
   information about your customer?
 * Furthermore, for us to investigate further about your issue, can you please [open a support request](https://woocommerce.com/my-account/create-a-ticket/)
   instead?
 * Meanwhile, I will be marking this thread as resolved since your concern would
   be best handled by our Happiness Engineers there.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Payment refund issue’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/payment-refund-issue/#post-16637957)
 * Status: resolved