Title: Payment processing failed. Please retry. Last modified: September 13, 2018 --- # Payment processing failed. Please retry. * Resolved [lizzygiambalvo](https://wordpress.org/support/users/lizzygiambalvo/) * (@lizzygiambalvo) * [7 years, 10 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-5/) * Hi, I am not able to process payments with Stripe. This is the error I’m getting: 2018-09-13T16:45:24+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log== == Error: Unable to copy domain association file to domain root. ====End Log= === * 2018-09-13T16:48:13+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === Error: Unable to copy domain association file to domain root. ====End Log ==== * 2018-09-13T16:55:12+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === sources/src_1D9y5yFowfulaHgxKMDTTFBN ====End Log==== * 2018-09-13T16:55:13+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === Error Response: WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 35: SSL connect error ) * ) * [error_data] => Array ( ) * ) * ====End Log==== * 2018-09-13T16:55:13+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === Error: stdClass Object ( [token_id] => [customer] => [source] => [source_object] => WP_Error Object ( [errors] => Array ( [stripe_error] => Array ( [0] => There was a problem connecting to the Stripe API endpoint. ) * ) * [error_data] => Array ( ) * ) * ) * ====End Log==== * 2018-09-13T16:55:27+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === Error: Unable to copy domain association file to domain root. ====End Log ==== * 2018-09-13T16:55:36+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === Error: Unable to copy domain association file to domain root. ====End Log ==== * 2018-09-13T16:56:22+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === sources/src_1D9y76FowfulaHgx6ORFX4cL ====End Log==== * 2018-09-13T16:56:23+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === Error Response: WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 35: SSL connect error ) * ) * [error_data] => Array ( ) * ) * ====End Log==== * 2018-09-13T16:56:23+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === Error: stdClass Object ( [token_id] => [customer] => [source] => [source_object] => WP_Error Object ( [errors] => Array ( [stripe_error] => Array ( [0] => There was a problem connecting to the Stripe API endpoint. ) * ) * [error_data] => Array ( ) * ) * ) * ====End Log==== * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-processing-failed-please-retry-5%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [royho](https://wordpress.org/support/users/royho/) * (@royho) * [7 years, 10 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-5/#post-10685917) * Please refer to this post [https://wordpress.org/support/topic/payment-processing-failed-please-retry-4/](https://wordpress.org/support/topic/payment-processing-failed-please-retry-4/) * Thread Starter [lizzygiambalvo](https://wordpress.org/support/users/lizzygiambalvo/) * (@lizzygiambalvo) * [7 years, 9 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-5/#post-10710476) * Si i did that, and got my host to update the cURL and SSL certificate on my server. I still can not get this to work though. My error log is shorter now. * Error Response: WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 35: SSL connect error ) * ) * [error_data] => Array ( ) * ) * ====End Log==== * 2018-09-21T12:34:28+00:00 DEBUG ====Stripe Version: 4.1.9==== ====Start Log= === Error: stdClass Object ( [token_id] => [customer] => [source] => [source_object] => WP_Error Object ( [errors] => Array ( [stripe_error] => Array ( [0] => There was a problem connecting to the Stripe API endpoint. ) * ) * [error_data] => Array ( ) * ) * ) * ====End Log==== * [royho](https://wordpress.org/support/users/royho/) * (@royho) * [7 years, 9 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-5/#post-10710687) * It still shows the same error. This is not an issue with this plugin but on your hosting side. * Thread Starter [lizzygiambalvo](https://wordpress.org/support/users/lizzygiambalvo/) * (@lizzygiambalvo) * [7 years, 9 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-5/#post-10710713) * Where on the hosting side? Do they need to upgrade something? Can you give me a direction? * [royho](https://wordpress.org/support/users/royho/) * (@royho) * [7 years, 9 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-5/#post-10710746) * I would suggest you ask them again to update cURL on your server. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Payment processing failed. Please retry.’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 5 replies * 2 participants * Last reply from: [royho](https://wordpress.org/support/users/royho/) * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-5/#post-10710746) * Status: resolved