Payment processing failed. Please retry.

  • Resolved ivanboichuk1995

    (@ivanboichuk1995)


    2 years, 3 months ago

    On checkout page stripe payment shows this message “Payment processing failed. Please retry.”
    This error appears when paying by credit card and SEPA.

    In woocommerce logs here such record:

    2022-01-15T19:59:36+00:00 DEBUG 
====Stripe Version: 6.0.0====
====Start Log====
customers request: Array
(
    [email] => 
    [description] => Nome: Ivan Boichuk, Ospite
    [name] => Ivan Boichuk
    [metadata] => Array
        (
        )

    [preferred_locales] => Array
        (
            [0] => it-IT
        )

)

====End Log====

2022-01-15T19:59:36+00:00 DEBUG 
====Stripe Version: 6.0.0====
====Start Log====
Error: stdClass Object
(
    [token_id] => 
    [customer] => cus_KyEtCN4DzeA6Au
    [source] => 
    [source_object] => 
    [payment_method] => 
)

====End Log====

    in logs in the personal account of the developer Strapi. No error records only:
    200 OK POST /v1/customers

    How can this problem be solved?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    2 years, 3 months ago

    Hi @ivanboichuk1995

    Can you please goto WP Admin → WooCommerce → Settings → Payments → Stripe → settings → Advanced settings → Debug mode and enable the Log error messages followed by clicking the save messages button?

    Once you have done that then try to purchase a product to recreate the error and then goto WP Admin → WooCommerce → Status → Logs – > stripe to copy the most recent logs and paste it here.

    Looking forward to hearing from you,

    Thread Starter ivanboichuk1995

    (@ivanboichuk1995)

    2 years, 3 months ago

    Hello @spraveenitpro

    Logs were enabled in Stripe settings. But i found problem in my theme. I deleted class woocommerce-checkout in checkout form ) Now everything is working well

    mother.of.code

    (@imazed)

    The Mother of Code

    2 years, 3 months ago

    Thanks for letting us know @ivanboichuk1995! Glad everything is working for you 🙂 let us know if there is anything else we can help with!

Viewing 3 replies - 1 through 3 (of 3 total)
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