Support » Plugin: WooCommerce Stripe Payment Gateway » Payment processing failed. Please retry.

  • Resolved suhan2411

    (@suhan2411)


    I am not getting source id and for that reason it is giving me a following error Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_H34RbkgsytKnkr
    [source] =>
    [source_object] =>
    )

    ====End Log====`

    I am testing it with the test API key, API secret and webhook signing secret

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tijosh a11n

    (@tijosh)

    Hi @suhan2411,

    Would you mind providing more information about the error? For instance, does this problem happen with every payment attempt from the WooCommerce site?

    Additionally, could you please send a copy of the site’s System Status Report? You can find it by going to your admin Dashboard and selecting WooCommerce > Status.

    From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here. Feel free to remove any personal information, such as the site URL.

    diesua

    (@diesua)

    @tijosh
    I’m having the same issue.

    this is one of the log, all payment via stripe will have this problem, the order status will change to failed and change to processing immediately.
    2021-06-14T10:20:34+08:00 DEBUG
    ====Stripe Version: 5.2.0====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_JfQGM8F8lfo3O4
    [source] =>
    [source_object] =>
    )

    ====End Log====`

    This is the report

    ### WordPress Environment ###

    WordPress address (URL):
    Site address (URL):
    WC Version: 5.3.0
    REST API Version: ✔ 5.3.0
    WC Blocks Version: ✔ 4.9.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.2.6
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.29 (Ubuntu)
    PHP Version: 7.2.24-0ubuntu0.18.04.7
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1

    SUHOSIN Installed: –
    MySQL Version: 5.7.34-0ubuntu0.18.04.1
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.3.0
    WC Database Prefix: wp6_
    Total Database Size: 594.75MB
    Database Data Size: 467.97MB
    Database Index Size: 126.78MB
    wp6_woocommerce_sessions: Data: 14.02MB + Index: 1.02MB + Engine InnoDB
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    ### Post Type Counts ###

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (62) ###

    JSON Basic Authentication: by WordPress API Team – 0.1
    AddToAny Share Buttons: by AddToAny – 1.7.44
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    American Express Payment Gateway: by Sandi Rosyandi – 0.1
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    Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.1
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    Duplicate Page: by mndpsingh287 – 4.4
    Duplicator: by Snap Creek – 1.4.1
    Email Verification for WooCommerce: by WPFactory – 2.0.9
    Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
    ERP Sync: by Ibsolution – 1.0
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    ### Inactive Plugins (30) ###

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    Envato Market: by Envato – 2.0.6
    Hide Admin Bar From Front End: by Ankit Panchal – 2.5.0
    Hide WooCommerce Categories On Shop Page: by Matix Web Designers – 1.1.0
    ibsol test send email: by ibsol – 0.1
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
    Max Hosted Payment Gateway: by Maxenius – 20
    PDF Embedder: by Lever Technology LLC – 4.6.2
    Popup Builder: by Sygnoos – 3.84
    Popup Builder Age Restriction: by Sygnoos – 1.3
    Product CSV Import Export (BASIC): by WebToffee – 2.0.0
    PW Advanced Woo Reporting: by Proword – 5.5
    Redirection: by John Godley – 5.1.1
    Stop Spammers: by Trumani – 2021.15
    User Registration: by WPEverest – 1.9.8
    User Role Editor: by Vladimir Garagulya – 4.59.1
    WooCommerce Product Bundles: by SomewhereWarm – 6.10.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.13
    WooCommerce Thank You Page Customizer Premium: by VillaTheme – 1.0.4.3
    Woo Discount Rules API: by Maxenius Solutions – 1.0
    WP Activity Log: by WP White Security – 4.3.1
    WP Crontrol: by John Blackbourn & crontributors – 1.10.0
    WP Custom Admin Interface: by Martin Gibson – 7.25
    WP eMember: by Tips and Tricks HQ – v10.3.5
    WPMU DEV Dashboard: by WPMU DEV – 4.10.6
    WP Social Preview: by Iain Poulson – 1.0.2

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (1) ###

    installatron_hide_status_test.php: by –

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: ❌ Page visibility should be public
    Cart: #5 – /cart/
    Checkout: #14 – /checkout/
    My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #1676 – /terms-of-use/

    ### Theme ###

    Name: Stockholm Child
    Version: 1.1
    Author URL: http://select-themes.com
    Child Theme: ✔
    Parent Theme Name: Stockholm
    Parent Theme Version: 6.2
    Parent Theme Author URL: https://qodeinteractive.com/
    WooCommerce Support: ✔

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    Overrides: stockholm/woocommerce/cart/cart-empty.php
    stockholm/woocommerce/cart/cart-shipping.php
    stockholm/woocommerce/cart/cart-totals.php
    stockholm/woocommerce/cart/cart.php
    stockholm/woocommerce/cart/shipping-calculator.php
    stockholm/woocommerce/checkout/form-coupon.php
    stockholm/woocommerce/checkout/thankyou.php
    stockholm/woocommerce/content-product.php
    stockholm/woocommerce/content-single-product.php
    stockholm/woocommerce/global/form-login.php
    stockholm/woocommerce/global/quantity-input.php
    stockholm/woocommerce/loop/add-to-cart.php
    stockholm/woocommerce/loop/loop-start.php
    stockholm/woocommerce/loop/sale-flash.php
    stockholm/woocommerce/myaccount/dashboard.php
    stockholm/woocommerce/myaccount/form-login.php
    stockholm/woocommerce/myaccount/form-lost-password.php
    stockholm/woocommerce/myaccount/my-address.php
    stockholm/woocommerce/product-searchform.php
    stockholm/woocommerce/single-product/add-to-cart/external.php
    stockholm/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0
    stockholm/woocommerce/single-product/add-to-cart/simple.php
    stockholm/woocommerce/single-product/meta.php
    stockholm/woocommerce/single-product/price.php
    stockholm/woocommerce/single-product/related.php
    stockholm/woocommerce/single-product/sale-flash.php
    stockholm/woocommerce/single-product/tabs/additional-information.php
    stockholm/woocommerce/single-product/tabs/description.php
    stockholm-child/woocommerce/single-product/tabs/tabs.php
    stockholm/woocommerce/single-product/title.php
    stockholm/woocommerce/single-product/up-sells.php

    Outdated Templates: ❌

    Learn how to update

    ### Action Scheduler ###

    Canceled: 1
    Oldest: 2021-06-04 01:00:03 +0800
    Newest: 2021-06-04 01:00:03 +0800

    Complete: 22,575
    Oldest: 2021-05-16 12:33:22 +0800
    Newest: 2021-06-14 18:30:46 +0800

    Failed: 6
    Oldest: 2020-12-19 19:45:40 +0800
    Newest: 2021-01-29 15:28:32 +0800

    Pending: 5
    Oldest: 2021-06-14 18:45:46 +0800
    Newest: 2021-06-15 12:50:25 +0800

    ### Status report information ###

    Generated at: 2021-06-14 18:33:48 +08:00
    `

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey @diesua,

    Please create your own thread for your issue, as there’s an extremely high chance they are unrelated. We want to make sure that every person’s issues receives their own thread with proper attention.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    @suhan2411

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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