Title: payment processing failed. please retry.
Last modified: October 5, 2020

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# payment processing failed. please retry.

 *  Resolved [AMAL](https://wordpress.org/support/users/amalksuresh/)
 * (@amalksuresh)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-14/)
 * Hi there,
    we are updating our site [ elearncollege](http://elearncollege.com/)
   from a test domain [distanceacademy](https://distanceacademy.co.uk) .But when
   I have updated stripe to the latest version 4.5.2 result in getting error ‘payment
   processing failed. please retry.’. on the woocommerce error log it shows an error
   object as follows Error: stdClass Object ( [token_id] => [customer] => cus_I9Gr19gDe348Aw[
   source] => [source_object] => ) .there is no js error on console. I have created
   a new stripe account for test and added Test Publishable Key ,Test Secret Key,
   Test Webhook Secret .Also added ‘add_filter( ‘wc_stripe_use_elements_checkout_form’,‘
   __return_false’ ); ‘ on function.php and clean database using the foolowing query
 * DELETE FROM `wp_usermeta`
    WHERE meta_key IN ( ‘_stripe_customer_id’, ‘_stripe_source_id’,‘
   _stripe_card_id’ ); DELETE tokenmeta FROM `wp_woocommerce_payment_tokenmeta` 
   tokenmeta INNER JOIN `wp_woocommerce_payment_tokens` ON `wp_woocommerce_payment_tokens`.`
   token_id` = tokenmeta.`payment_token_id` WHERE `wp_woocommerce_payment_tokens`.`
   gateway_id` = ‘stripe’; DELETE FROM `wp_woocommerce_payment_tokens` WHERE gateway_id
   =’stripe’;
 * But there seems to be no way to sort it. I just stuck on it. will you have a 
   look plaese?.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-processing-failed-please-retry-14%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [AMAL](https://wordpress.org/support/users/amalksuresh/)
 * (@amalksuresh)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-14/#post-13497128)
 * we have updated woocomerce to latest version and the checkout page was not get
   updated in theme result in error.
 *  Plugin Support [wpnomad a11n](https://wordpress.org/support/users/wpnomad/)
 * (@wpnomad)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-14/#post-13497580)
 * Hi [@amalksuresh](https://wordpress.org/support/users/amalksuresh/) ,
 * > we have updated woocomerce to latest version and the checkout page was not 
   > get updated in theme result in error.
 * Was this a theme related error, and did you get this resolved? If you still need
   help, then do let us know.
 * Also, if you still need help then please share a copy of your site’s System Status.
   You can find it via WooCommerce > Status.
    Select “Get system report” and then“
   Copy for support”.  Once you’ve done that, paste it here in your response.
 * Do let us know!
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-14/#post-13539199)
 * Hi there [@amalksuresh](https://wordpress.org/support/users/amalksuresh/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘payment processing failed. please retry.’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/payment-processing-failed-please-retry-14/#post-13539199)
 * Status: resolved