Support » Plugin: WooCommerce Stripe Payment Gateway » Payment processing failed. Please retry.

  • Resolved Martin Sotirov

    (@martinsotirov)


    I’m using the latest WordPress, WooCommerce and Stripe plugin on a customer’s web shop but I keep getting “Payment processing failed. Please retry.” with the test API key, API secret and webhook signing secret.

    The WC logs show:

    
    2020-04-06T17:06:08+00:00 DEBUG 
    ====Stripe Version: 4.3.2====
    ====Start Log====
    customers/cus_H34RbkgsytKnkr request: Array
    (
        [email] => max@mustermann.com
        [description] => Name: Max Mustermann, Username: max
        [metadata] => Array
            (
            )
    
    )
    
    ====End Log====
    
    2020-04-06T17:06:08+00:00 DEBUG 
    ====Stripe Version: 4.3.2====
    ====Start Log====
    Error: stdClass Object
    (
        [token_id] => 
        [customer] => cus_H34RbkgsytKnkr
        [source] => 
        [source_object] => 
    )
    
    ====End Log====
    
    2020-04-06T17:06:08+00:00 DEBUG 
    ====Stripe Version: 4.3.2====
    ====Start Log====
    customers/cus_H34RbkgsytKnkr/sources request: Array
    (
        [limit] => 100
    )
    
    ====End Log====
    
    2020-04-06T17:06:08+00:00 DEBUG 
    ====Stripe Version: 4.3.2====
    ====Start Log====
    customers/cus_H34RbkgsytKnkr/sources request: Array
    (
        [limit] => 100
    )
    
    ====End Log====
    
    

    On the Stripe developer site I see successful requests to the /v1/customers endpoint.

    My theme code doesn’t mess with the checkout process in any way. Basically it just styles the WC templates.

    The plugins that I have installed are:

    • Classic Editor
    • GDPR Cookie Consent
    • Germanized for WooCommerce
    • MC4WP: Mailchimp for WordPress
    • WooCommerce
    • WooCommerce Stripe Gateway
    • Yoast SEO

    The page I need help with: [log in to see the link]

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