Support » Plugin: WooCommerce Stripe Payment Gateway » Payment processing failed. Please retry.

  • Resolved fabioweb

    (@fabioweb)


    Hello i’m getting following issue: Payment processing failed. Please retry.
    I already insert live key and disable Test mode (Test mode worked fine i was able to process every order with fake credit card)
    What i have to do for this error?
    Regards

    https://ibb.co/rt8q5Y3

    • This topic was modified 1 month ago by fabioweb. Reason: file missing
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  • Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    We need a bit more information here to fully understand the issue.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Also, please go to WooCommerce > Status > Logs.
    On the right-hand side of the page, click the drop-down list and select the most recent Stripe log.

    Please Copy and paste the contents of that log for the specific transaction that’s causing the error in the next reply as well.

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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