Payment problem with the maestro card
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Hello,
One of our customers failed to pay with her Maestro card.
She tried twice but to no avail. She indicates her bank code is displayed in red
I saw in your statements that you support this type of card
How to solve this problem ?Thanks
Viewing 3 replies - 1 through 3 (of 3 total)
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Hey there!
Usually when a payment fails, there’s a decline from the issuing bank, telling your site to not proceed with the payment.
In this case, it won’t be saved unless you told Stripe to save logs before this happened, but you can enable debug logging in the Stripe plugin settings page and have them try again.
That will mean that the messages are saved for what is happening on the site.
To find the generated logs:
1. Go to
WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the Stripe log that you need, then clickviewto load it. Here’s what that looks like: https://d.pr/i/tCljQd
3. Copy/paste the relevant part of the log into your response so we can take a look.Hello,
2021-12-09T09:26:22+00:00 DEBUG ====Stripe Version: 5.8.1==== ====Start Log==== Error: stdClass Object ( [error] => stdClass Object ( [charge] => ch_3K4itGJUUhwcf1DJ0sYNpQiL [code] => processing_error [doc_url] => https://stripe.com/docs/error-codes/processing-error [message] => An error occurred while processing your card. Try again in a little bit. [payment_intent] => stdClass Object ( [id] => pi_3K4itGJUUhwcf1DJ0wjsiym7 [object] => payment_intent [amount] => 1540 [amount_capturable] => 0 [amount_received] => 0 [application] => [application_fee_amount] => [automatic_payment_methods] => [canceled_at] => [cancellation_reason] => [capture_method] => automatic [charges] => stdClass Object ( [object] => list [data] => Array ( [0] => stdClass Object ( [id] => ch_3K4itGJUUhwcf1DJ0sYNpQiL [object] => charge [amount] => 1540 [amount_captured] => 0 [amount_refunded] => 0 [application] => [application_fee] => [application_fee_amount] => [balance_transaction] => [billing_details] => stdClass Object ( [address] => stdClass Object ( [city] => [country] => [line1] => [line2] => [postal_code] => [state] => ) [email] => [name] => [phone] => ) [calculated_statement_descriptor] => ANOTHERTREE [captured] => [created] => 1639041975 [currency] => [customer] => cus_KkDJDwEvMVLyqB [description] => AnotherTree - Commande 13777 [destination] => [dispute] => [disputed] => [failure_code] => processing_error [failure_message] => An error occurred while processing your card. Try again in a little bit. [fraud_details] => stdClass Object ( ) [invoice] => [livemode] => 1 [metadata] => stdClass Object ( [customer_name] => [customer_email] => [order_id] => 13777 [site_url] => https://anothertree.com ) [on_behalf_of] => [order] => [outcome] => stdClass Object ( [network_status] => declined_by_network [reason] => processing_error [risk_level] => normal [seller_message] => The bank returned the decline code <code>processing_error</code>. [type] => issuer_declined ) [paid] => [payment_intent] => pi_3K4itGJUUhwcf1DJ0wjsiym7 [payment_method] => src_1K4itEJUUhwcf1DJxxdZLG7M [payment_method_details] => stdClass Object ( [card] => stdClass Object ( [brand] => [checks] => stdClass Object ( [address_line1_check] => unavailable [address_postal_code_check] => unavailable [cvc_check] => unavailable ) [country] => FR [exp_month] => [exp_year] => [fingerprint] => [funding] => debit [installments] => [last4] => [network] => [three_d_secure] => [wallet] => ) [type] => card ) [receipt_email] => [receipt_number] => [receipt_url] => [refunded] => [refunds] => stdClass Object ( [object] => list [data] => Array ( ) [has_more] => [total_count] => 0 [url] => /v1/charges/ch_3K4itGJUUhwcf1DJ0sYNpQiL/refunds ) [review] => [shipping] => stdClass Object ( [address] => stdClass Object ( [city] => [country] => [line1] => [line2] => [postal_code] => [state] => ) [carrier] => [name] => [phone] => [tracking_number] => ) [source] => stdClass Object ( [id] => src_1K4itEJUUhwcf1DJxxdZLG7M [object] => source [amount] => [card] => stdClass Object ( [exp_month] => [exp_year] => [last4] => [country] => [brand] => [address_line1_check] => unavailable [address_zip_check] => unavailable [cvc_check] => unavailable [funding] => debit [fingerprint] => [three_d_secure] => optional [name] => [tokenization_method] => [dynamic_last4] => ) [client_secret] => [created] => 1639041982 [currency] => [flow] => none [livemode] => 1 [metadata] => stdClass Object ( ) [owner] => stdClass Object ( [address] => stdClass Object ( [city] => [country] => [line1] => [line2] => [postal_code] => [state] => ) [email] => [name] => [phone] => [verified_address] => [verified_email] => [verified_name] => [verified_phone] => ) [statement_descriptor] => [status] => consumed [type] => card [usage] => reusable ) [source_transfer] => [statement_descriptor] => AnotherTree [statement_descriptor_suffix] => [status] => failed [transfer_data] => [transfer_group] => ) ) [has_more] => [total_count] => 1 [url] => /v1/charges?payment_intent=pi_3K4itGJUUhwcf1DJ0wjsiym7 ) [client_secret] => [confirmation_method] => automatic [created] => 1639041974 [currency] => eur [customer] => cus_KkDJDwEvMVLyqB [description] => AnotherTree - Commande 13777 [invoice] => [last_payment_error] => stdClass Object ( [charge] => ch_3K4itGJUUhwcf1DJ0sYNpQiL [code] => processing_error [doc_url] => https://stripe.com/docs/error-codes/processing-error [message] => An error occurred while processing your card. Try again in a little bit. [source] => stdClass Object ( [id] => src_1K4itEJUUhwcf1DJxxdZLG7M [object] => source [amount] => [card] => stdClass Object ( [exp_month] => [exp_year] => [last4] => [country] => [brand] => [address_line1_check] => unavailable [address_zip_check] => unavailable [cvc_check] => unavailable [funding] => debit [fingerprint] => [three_d_secure] => optional [name] => [tokenization_method] => [dynamic_last4] => ) [client_secret] => [created] => 1639041972 [currency] => [flow] => none [livemode] => 1 [metadata] => stdClass Object ( ) [owner] => stdClass Object ( [address] => stdClass Object ( [city] => [country] => [line1] => [line2] => [postal_code] => [state] => ) [email] => [name] => [phone] => [verified_address] => [verified_email] => [verified_name] => [verified_phone] => ) [statement_descriptor] => [status] => consumed [type] => card [usage] => reusable ) [type] => card_error ) [livemode] => 1 [metadata] => stdClass Object ( [customer_name] => [customer_email] => [order_id] => [site_url] => https://anothertree.com ) [next_action] => [on_behalf_of] => [payment_method] => [payment_method_options] => stdClass Object ( [card] => stdClass Object ( [installments] => [network] => [request_three_d_secure] => automatic ) ) [payment_method_types] => Array ( [0] => card ) [receipt_email] => [review] => [setup_future_usage] => [shipping] => stdClass Object ( [address] => stdClass Object ( [city] => [country] => FR [line1] => [line2] => [postal_code] => [state] => ) [carrier] => [name] => [phone] => [tracking_number] => ) [source] => [statement_descriptor] => AnotherTree [statement_descriptor_suffix] => [status] => requires_payment_method [transfer_data] => [transfer_group] => ) [source] => stdClass Object ( [id] => src_1K4itEJUUhwcf1DJxxdZLG7M [object] => source [amount] => [card] => stdClass Object ( [exp_month] => [exp_year] => [last4] => [country] => [brand] => [address_line1_check] => unavailable [address_zip_check] => unavailable [cvc_check] => unavailable [funding] => debit [fingerprint] => [three_d_secure] => optional [name] => [tokenization_method] => [dynamic_last4] => ) [client_secret] => [created] => 1639041972 [currency] => [flow] => none [livemode] => 1 [metadata] => stdClass Object ( ) [owner] => stdClass Object ( [address] => stdClass Object ( [city] => [country] => [line1] => [line2] => [postal_code] => [state] => ) [email] => [name] => [phone] => [verified_address] => [verified_email] => [verified_name] => [verified_phone] => ) [statement_descriptor] => [status] => consumed [type] => card [usage] => reusable ) [type] => card_error ) ) ====End Log====Thank you
Hey again!
Thanks for sharing these logs.
It looks like the bank/network is declining the charge, which is causing there to be an error:
The bank returned the decline codeI’d recommend having the customer reach out to their issuing bank to make sure it’s all clear for purchasing, and then try again.
Viewing 3 replies - 1 through 3 (of 3 total)
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