Title: Payment problem at checkout
Last modified: October 9, 2024

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# Payment problem at checkout

 *  Resolved [hanabouazza](https://wordpress.org/support/users/hanabouazza/)
 * (@hanabouazza)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/payment-problem-at-checkout/)
 * I have received an email from a client saying that she tried to order 3 times
   but each time she has the same problem: she fills all the fields and when she
   wants to proceed payment, nothing happens and a message saying that email the
   required, name is required etc… whereas she has checked and everything is completed
   correctly
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-problem-at-checkout%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/payment-problem-at-checkout/#post-18063991)
 * Hey [@hanabouazza](https://wordpress.org/support/users/hanabouazza/) ,
 * Are you aware of other customers experiencing this issue, or is it only this 
   specific customer? I’ve taken a look at your sites Checkout page and I see Billing
   fields being hidden:
 * ![](https://i0.wp.com/snipboard.io/mhAYJ0.jpg?ssl=1)
 * Are you perhaps using any plugins that alter the checkout fields in any way? 
   It’s possible that this may be causing the issue since many Payment Gateways,
   expect Billing and Shipping fields to be filled before checkout is allowed.
 * I’d also like to take a closer look at your sites current environment, please
   can you share a copy of your sites System Status Report which you can find via**
   WooCommerce** → **Status**. Select `Get system report` and then `Copy for Support`.
   Once you have this, please share the results with us here.
 * Cheers

Viewing 1 replies (of 1 total)

The topic ‘Payment problem at checkout’ is closed to new replies.

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## Tags

 * [checkout](https://wordpress.org/support/topic-tag/checkout/)
 * [order](https://wordpress.org/support/topic-tag/order/)

 * 1 reply
 * 2 participants
 * Last reply from: [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/payment-problem-at-checkout/#post-18063991)
 * Status: resolved