Title: payment plugins broken Last modified: March 18, 2024 --- # payment plugins broken * Resolved [nikdow](https://wordpress.org/support/users/nikdow/) * (@nikdow) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/) * We have two payment plugins configured: woocommerce-gateway-eway andwoocommerce- paypal-payments * Both became broken a few days ago. * There is no button to pay. In the case of eWay with “secure fields” option, the field labels display but there is no html element to enter payment details. * I’ve tested by removing all plugins (except WC and payment plugins), and using the storefront theme. Problem persists. * This store has multiple sales every day, it all stopped a week ago. Might have been an automatic plugin update but no other changes AFAIK. We don’t run any server-side caching. * With eWay secure fields, there were jquery errors because of the missing tags. No JS errors for eWay hosted payment page, no JS errors for Paypal. I have WC debug mode on but nothing relevant in the WC logs.**2024-03-18T00:00: 40+00:00** **Warning** /home/lamp/wordpress/wp-content/www.spelfabet.com.au/uploads/ spelfabet-fpdi/17782/Phonics-with-Feeling-Initial-Code-30-copies-friknw.pdf could not be served using the X-Accel-Redirect/X-Sendfile method. A Force Download will be used instead. [](https://www.spelfabet.com.au/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=log-2024-03-18#L2)** 2024-03-18T00:01:36+00:00** **Warning** /home/lamp/wordpress/wp-content/www.spelfabet. com.au/uploads/spelfabet-fpdi/17782/230325_PwF_Info_sheets-8u34fr.pdf could not be served using the X-Accel-Redirect/X-Sendfile method. A Force Download will be used instead.Above errors are related to php-fpm which breaks WC’s use of apache_get_modules. * ` WordPress Environment

WordPress address (URL): [https://www.spelfabet.com.au
Site](https://www.spelfabet.com.au
Site) address (URL): [https://www.spelfabet.com.au
WC](https://www.spelfabet.com.au
WC) Version: 8.6.1
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` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-plugins-broken%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [nikdow](https://wordpress.org/support/users/nikdow/) * (@nikdow) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17509847) * Additional information: Theme is a very simple theme written by us, in use on this site for the last year or so.Our hosting is non-standard in that apache has no write permission to any directories containing PHP files. Our software updates are done by a python cron job which updates from wordpress SVN repositories. * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17515398) * Hey there, [@nikdow](https://wordpress.org/support/users/nikdow/)! Thanks for contacting us. I’m happy to help you. * Thanks for all the information! * You mentioned you already ran a conflict test, but just to confirm, when you did it, did you try having only Woo + PayPal and then Woo + Eway or did you have Woo + PayPal + Eway? * I see your Eway plugin is updated, but PayPal isn’t, can you please update PayPal and check if the issue persists with it? * I see Eway was updated 2 months ago, so it is unlikely this was caused by an update on it. But have you tried rolling back to a previous version and checking if the issue persists? * You can find older versions to download **[here](https://wordpress.org/plugins/woocommerce-gateway-eway/advanced/)**. * If you prefer, you can also use a plugin such as WP Rollback to help you with this process. You can find the plugin **[here](https://wordpress.org/plugins/wp-rollback/)**. * Looking forward to your reply. * Have a wonderful day! * Thread Starter [nikdow](https://wordpress.org/support/users/nikdow/) * (@nikdow) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17516526) * Thanks for suggestions. I ran the conflict test by disabling all plugins (even Jetpack) except for: WooCommercewoocommerce-gateway-eway * plugins update every 12 hours via a cron job that runs via a user that is not apache. * Paypal was turned on for testing and is disabled again now as it showed the same symptoms, nothing happens. Normally Paypal loads up an iframe. No JS errors. * I tried loading up the previous version of eWay plugin but no change is visible. Screen shot of missing payment fields is at [https://www.cbdweb.net/wp-content/www.cbdweb.net/uploads/2024/03/wceway.png](https://www.cbdweb.net/wp-content/www.cbdweb.net/uploads/2024/03/wceway.png) * I’ve now restored to the current version of eWay plugin. * This is hard to debug because there is nothing in any log that gives a clue. eWay have responded but haven’t got any clues. * Thread Starter [nikdow](https://wordpress.org/support/users/nikdow/) * (@nikdow) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17516549) * This is the only site we have that runs the woocommerce-gateway-eway plugin. Other WP sites on the same server run the woocommerce-paypal-payments plugin which is working OK on other sites but not on spelfabet.com.au. * We run a modified version of WP Network sites, which means all the websites are using the same PHP code directories for core and plugins. * So it’s something specific to this site. It’s not Paypal/eWay specific. The site runs a very simple theme that we wrote. The theme hasn’t been updated in the last year or so. * I’ve reinstalled WC from scratch with: svn co [https://plugins.svn.wordpress.org/woocommerce/tags/8.7.0/](https://plugins.svn.wordpress.org/woocommerce/tags/8.7.0/) woocommerce just in case an update was incomplete, no change. * Thread Starter [nikdow](https://wordpress.org/support/users/nikdow/) * (@nikdow) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17516609) * Found the problem. Some years ago, while we were still using Paypal, it was necessary to suppress the WC order button. The Paypal plugin had code to do this but was not always successful. So we put this in the theme: * add_filter( ‘woocommerce_order_button_html’, ‘replace_order_button_html’, 10, 2 ); function replace_order_button_html( $order_button ) {return **”**;} * Since then we switched to the eway payment gateway, so this filter would have been redundant since then. * A WC update must have changed the behaviour of this filter, causing our problem. Removing the filter fixed the problem. * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17517827) * Hi there [@nikdow](https://wordpress.org/support/users/nikdow/), * I understand that WooCommerce updates can sometimes change how certain filters or functions behave, which might have triggered the issue you experienced. * In that case, We’d love to take a closer look at the issue, could you please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page. * Please include a link to this forum thread, so that we can keep track of what’s already been done. * We will be able to help you further there. * Thread Starter [nikdow](https://wordpress.org/support/users/nikdow/) * (@nikdow) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17519544) * The problem was fixed by removing the code shown above. Seems both Paypal and eWay payment plugins now go through that filter, which wasn’t the case previously. * The root cause of the issue was the flakey PayPal plugin. When it failed to suppress the WC payment button, people would click on it and get stuck. * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17519569) * Hi [@nikdow](https://wordpress.org/support/users/nikdow/), * Glad to hear it – thanks for letting us know! * If you have any further questions, I recommend creating a new thread. * Have a good one! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘payment plugins broken’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 8 replies * 3 participants * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/payment-plugins-broken/#post-17519569) * Status: resolved