Title: Payment plan issue
Last modified: May 24, 2023

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# Payment plan issue

 *  Resolved [barquerole](https://wordpress.org/support/users/barquerole/)
 * (@barquerole)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/payment-plan-issue/)
 * I have created a new (discounted) payment plan and I want to be able to swap 
   some users onto it from an existing plan. However, if I go to Paid Member Subscriptions
   > Members > (select and edit member) > Edit if I click on the dropdown, only 
   the existing plan appears.
 * So, how do I change a member onto another plan?
 * Thanks.
 * John

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Madalina Ruzsa](https://wordpress.org/support/users/madalinaruzsa/)
 * (@madalinaruzsa)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/payment-plan-issue/#post-16766880)
 * Hi [@barquerole](https://wordpress.org/support/users/barquerole/),
 * Can you please tell me if the old subscription plan is from the same tier as 
   the new subscription plan?
 * If the two subscription plans are not from the same tier, the new subscription
   plan will not appear in PMS-> Members-> Subscription plan. So to change their
   plan go to PMS-> Members-> delete their old subscription plan and then add the
   new subscription plan.
 *  Thread Starter [barquerole](https://wordpress.org/support/users/barquerole/)
 * (@barquerole)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/payment-plan-issue/#post-16767120)
 * Hi
 * Thanks for your reply.
 * I am not clear what you mean when you ask if the two plans are from the same 
   tier. When I go to Subscription Plans, both the existing plan and the new one
   are lkisted. I assume this is the same tier, so I am not clear on what to do.
 * Thanks.
 * John
 *  Plugin Support [Madalina Ruzsa](https://wordpress.org/support/users/madalinaruzsa/)
 * (@madalinaruzsa)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/payment-plan-issue/#post-16770276)
 * Hi [@barquerole](https://wordpress.org/support/users/barquerole/),
 * Please go to PMS-> Subscription plans-> and send a screenshot from here and I
   will check if the plans are from the same tier. You can use a site like [https://snipboard.io/](https://snipboard.io/)
   to share the screenshots.
 *  Thread Starter [barquerole](https://wordpress.org/support/users/barquerole/)
 * (@barquerole)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/payment-plan-issue/#post-16770355)
 * Hi,
 * Okay, I have done that. The link is [https://snipboard.io/xkHL43.jpg](https://snipboard.io/xkHL43.jpg)
 * Hope that’s what you need.
 *  Plugin Support [Madalina Ruzsa](https://wordpress.org/support/users/madalinaruzsa/)
 * (@madalinaruzsa)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/payment-plan-issue/#post-16770787)
 * Hi [@barquerole](https://wordpress.org/support/users/barquerole/),
 * The subscription plans are not in the same tier, this is the reason why you do
   not see the new subscription plan in PMS-> Members.
 * To change the old plan with the new one, my recommendation would be to go to 
   PMS-> Members-> delete their old subscription plan and then add the new subscription
   plan.
 * In order for the subscription plans to be in the same tier, plan B needs to be
   an upgrade or downgrade for plan A. Documentation here: [https://www.cozmoslabs.com/docs/paid-member-subscriptions/subscription-plans/#Add_Upgrade_Downgrade_Subscription_Plan](https://www.cozmoslabs.com/docs/paid-member-subscriptions/subscription-plans/#Add_Upgrade_Downgrade_Subscription_Plan)
 *  Thread Starter [barquerole](https://wordpress.org/support/users/barquerole/)
 * (@barquerole)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/payment-plan-issue/#post-16771221)
 * Thank you, that seems to have fixed it.
    -  This reply was modified 3 years, 3 months ago by [barquerole](https://wordpress.org/support/users/barquerole/).

Viewing 6 replies - 1 through 6 (of 6 total)

 The topic ‘Payment plan issue’ is closed to new replies.

 * ![](https://ps.w.org/paid-member-subscriptions/assets/icon-256x256.png?rev=2961161)
 * [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction](https://wordpress.org/plugins/paid-member-subscriptions/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-member-subscriptions/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-member-subscriptions/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/unresolved/)
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 * 6 replies
 * 2 participants
 * Last reply from: [barquerole](https://wordpress.org/support/users/barquerole/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/payment-plan-issue/#post-16771221)
 * Status: resolved