Payment pending in Woo and not captured in Stripe

  • Resolved pstavrum

    (@pstavrum)


    2 years, 7 months ago

    Today, when customers have tried to buy a subscription (WooCommerce subscriptions), the order is marked as payment pending.

    Example Stripe: 3D Secure attempt incomplete. The cardholder began 3D Secure authentication but has not completed it (24. Aug. 7:15 pm)
    Payment started (24. Aug. 6:40 pm).

    Customer gets no information about completing the 3D Secure authentication.

    Any ideas how to resolve this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ryan Ray, a11n

    (@ryanr14)

    2 years, 7 months ago

    Hi @pstavrum,

    Thanks for contacting us about the issue here. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    I believe there is usually a of pop-up that should appear before anything else happens on the order. For example from my testing site it could look like this.

    https://d.pr/i/pVQ7vg

    I might assume then, early on, perhaps there is an issue or conflict on your site at the moment that isn’t letting this sort of pop-up appear. You could then try a conflict test putting Stripe in test mode and using their 3D secure test card numbers. –> https://stripe.com/docs/testing#regulatory-cards

     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

    Thread Starter pstavrum

    (@pstavrum)

    2 years, 7 months ago

    Hi, @ryanr14 ,

    Thanks a lot for your kind and informative response. I’ll check it out.

    Here is my site’s System Status (mostly in English, but a few words in Norwegian):

    
### WordPress Environment ###

WordPress address (URL): https://miniforetak.no
Site address (URL): https://miniforetak.no
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 132 MB
WP Debug Mode: –
WP Cron: –
Language: nb_NO
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.22
PHP Post Max Size: 208 MB
PHP Time Limit: 30
PHP Max Input Vars: 2000
cURL Version: 7.78.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.31-MariaDB
Max Upload Size: 200 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: hjgfh_
Total database størrelse: 301.94MB
Database data størrelse: 244.40MB
Database indeks størrelse: 57.54MB
hjgfh_woocommerce_sessions: Data: 0.28MB + indeks: 0.01MB + motor MyISAM
hjgfh_woocommerce_api_keys: Data: 0.00MB + indeks: 0.01MB + motor MyISAM
hjgfh_woocommerce_attribute_taxonomies: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_woocommerce_downloadable_product_permissions: Data: 0.00MB + indeks: 0.01MB + motor MyISAM
hjgfh_woocommerce_order_items: Data: 0.25MB + indeks: 0.19MB + motor MyISAM
hjgfh_woocommerce_order_itemmeta: Data: 1.99MB + indeks: 1.45MB + motor MyISAM
hjgfh_woocommerce_tax_rates: Data: 0.00MB + indeks: 0.01MB + motor MyISAM
hjgfh_woocommerce_tax_rate_locations: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_woocommerce_shipping_zones: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_woocommerce_shipping_zone_locations: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_woocommerce_shipping_zone_methods: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_woocommerce_payment_tokens: Data: 0.03MB + indeks: 0.02MB + motor MyISAM
hjgfh_woocommerce_payment_tokenmeta: Data: 0.06MB + indeks: 0.07MB + motor MyISAM
hjgfh_woocommerce_log: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_actionscheduler_actions: Data: 0.20MB + indeks: 0.14MB + motor Aria
hjgfh_actionscheduler_claims: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_actionscheduler_groups: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_actionscheduler_logs: Data: 0.26MB + indeks: 0.25MB + motor Aria
hjgfh_cf7dbplugin_st: Data: 0.01MB + indeks: 0.02MB + motor MyISAM
hjgfh_cf7dbplugin_submits: Data: 0.42MB + indeks: 0.06MB + motor MyISAM
hjgfh_commentmeta: Data: 0.09MB + indeks: 0.03MB + motor MyISAM
hjgfh_comments: Data: 2.80MB + indeks: 1.55MB + motor MyISAM
hjgfh_cp_calculated_fields_form_discount_codes: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_cp_calculated_fields_form_posts: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_cp_calculated_fields_form_settings: Data: 0.02MB + indeks: 0.00MB + motor MyISAM
hjgfh_fiken_orders: Data: 0.10MB + indeks: 0.05MB + motor Aria
hjgfh_fiken_order_history: Data: 0.16MB + indeks: 0.12MB + motor Aria
hjgfh_fiken_states: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_followup_coupons: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_followup_coupon_logs: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_followup_customers: Data: 0.02MB + indeks: 0.06MB + motor MyISAM
hjgfh_followup_customer_carts: Data: 0.12MB + indeks: 0.08MB + motor MyISAM
hjgfh_followup_customer_notes: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_followup_customer_orders: Data: 0.04MB + indeks: 0.03MB + motor MyISAM
hjgfh_followup_email_coupons: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_followup_email_excludes: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_followup_email_logs: Data: 0.09MB + indeks: 0.03MB + motor MyISAM
hjgfh_followup_email_orders: Data: 2.35MB + indeks: 0.39MB + motor MyISAM
hjgfh_followup_email_order_coupons: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_followup_email_tracking: Data: 0.06MB + indeks: 0.06MB + motor MyISAM
hjgfh_followup_followup_history: Data: 0.39MB + indeks: 0.03MB + motor MyISAM
hjgfh_followup_order_categories: Data: 0.00MB + indeks: 0.01MB + motor MyISAM
hjgfh_followup_order_items: Data: 0.04MB + indeks: 0.11MB + motor MyISAM
hjgfh_followup_subscribers: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_followup_subscribers_to_lists: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_followup_subscriber_lists: Data: 0.00MB + indeks: 0.01MB + motor MyISAM
hjgfh_groups_capability: Data: 0.01MB + indeks: 0.02MB + motor MyISAM
hjgfh_groups_group: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_groups_group_capability: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_groups_user_capability: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_groups_user_group: Data: 0.18MB + indeks: 0.48MB + motor MyISAM
hjgfh_ifso_daily_sessions: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_ifso_local_user: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_links: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_mailpoet_custom_fields: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_dynamic_segment_filters: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_mailpoet_feature_flags: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_mailpoet_forms: Data: 0.05MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_log: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_mailpoet_mapping_to_external_entities: Data: 0.18MB + indeks: 0.19MB + motor Aria
hjgfh_mailpoet_newsletters: Data: 5.89MB + indeks: 0.03MB + motor Aria
hjgfh_mailpoet_newsletter_links: Data: 0.58MB + indeks: 0.34MB + motor Aria
hjgfh_mailpoet_newsletter_option: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_newsletter_option_fields: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_newsletter_posts: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_newsletter_segment: Data: 0.03MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_newsletter_templates: Data: 6.84MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_premium_newsletter_extra_data: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_mailpoet_scheduled_tasks: Data: 0.16MB + indeks: 0.11MB + motor Aria
hjgfh_mailpoet_scheduled_task_subscribers: Data: 3.73MB + indeks: 4.16MB + motor Aria
hjgfh_mailpoet_segments: Data: 0.02MB + indeks: 0.03MB + motor Aria
hjgfh_mailpoet_sending_queues: Data: 15.37MB + indeks: 0.03MB + motor Aria
hjgfh_mailpoet_settings: Data: 0.05MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_statistics_clicks: Data: 0.20MB + indeks: 0.30MB + motor Aria
hjgfh_mailpoet_statistics_forms: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_statistics_newsletters: Data: 3.72MB + indeks: 3.95MB + motor Aria
hjgfh_mailpoet_statistics_opens: Data: 1.40MB + indeks: 2.38MB + motor Aria
hjgfh_mailpoet_statistics_unsubscribes: Data: 0.02MB + indeks: 0.05MB + motor Aria
hjgfh_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + indeks: 0.05MB + motor Aria
hjgfh_mailpoet_stats_notifications: Data: 0.02MB + indeks: 0.03MB + motor Aria
hjgfh_mailpoet_subscribers: Data: 0.16MB + indeks: 0.26MB + motor Aria
hjgfh_mailpoet_subscriber_custom_field: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_subscriber_ips: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_subscriber_segment: Data: 0.43MB + indeks: 0.51MB + motor Aria
hjgfh_mailpoet_user_agents: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mailpoet_user_flags: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mlw_qm_audit_trail: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mlw_questions: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mlw_quizzes: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_mlw_results: Data: 0.08MB + indeks: 0.02MB + motor Aria
hjgfh_nf3_actions: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_nf3_action_meta: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_nf3_chunks: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_nf3_fields: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_nf3_field_meta: Data: 0.04MB + indeks: 0.02MB + motor Aria
hjgfh_nf3_forms: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_nf3_form_meta: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_nf3_objects: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_nf3_object_meta: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_nf3_relationships: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_nf3_upgrades: Data: 0.04MB + indeks: 0.02MB + motor Aria
hjgfh_options: Data: 3.52MB + indeks: 0.67MB + motor MyISAM
hjgfh_postmeta: Data: 13.76MB + indeks: 6.67MB + motor MyISAM
hjgfh_posts: Data: 68.55MB + indeks: 1.98MB + motor MyISAM
hjgfh_relevanssi: Data: 8.86MB + indeks: 14.17MB + motor MyISAM
hjgfh_relevanssi_log: Data: 0.15MB + indeks: 0.12MB + motor MyISAM
hjgfh_relevanssi_stopwords: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_smush_dir_images: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_statistics_exclusions: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_statistics_historical: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_statistics_pages: Data: 0.02MB + indeks: 0.07MB + motor Aria
hjgfh_statistics_search: Data: 0.02MB + indeks: 0.04MB + motor Aria
hjgfh_statistics_useronline: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_statistics_visit: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_statistics_visitor: Data: 0.04MB + indeks: 0.07MB + motor Aria
hjgfh_subscribe_reloaded_subscribers: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
hjgfh_termmeta: Data: 0.00MB + indeks: 0.01MB + motor MyISAM
hjgfh_terms: Data: 0.16MB + indeks: 0.23MB + motor MyISAM
hjgfh_term_relationships: Data: 0.28MB + indeks: 0.62MB + motor MyISAM
hjgfh_term_taxonomy: Data: 0.19MB + indeks: 0.14MB + motor MyISAM
hjgfh_tm_taskmeta: Data: 0.02MB + indeks: 0.03MB + motor Aria
hjgfh_tm_tasks: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_ultimatetables: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_usermeta: Data: 6.31MB + indeks: 4.16MB + motor MyISAM
hjgfh_users: Data: 0.74MB + indeks: 0.87MB + motor MyISAM
hjgfh_visual_form_builder_entries: Data: 0.01MB + indeks: 0.00MB + motor MyISAM
hjgfh_visual_form_builder_fields: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_visual_form_builder_forms: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wcpdf_invoice_number: Data: 0.01MB + indeks: 0.01MB + motor MyISAM
hjgfh_wcs_payment_retries: Data: 0.25MB + indeks: 0.05MB + motor Aria
hjgfh_wc_admin_notes: Data: 0.04MB + indeks: 0.02MB + motor Aria
hjgfh_wc_admin_note_actions: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_wc_category_lookup: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_wc_customer_lookup: Data: 0.03MB + indeks: 0.03MB + motor Aria
hjgfh_wc_download_log: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wc_order_coupon_lookup: Data: 0.02MB + indeks: 0.03MB + motor Aria
hjgfh_wc_order_product_lookup: Data: 0.05MB + indeks: 0.05MB + motor Aria
hjgfh_wc_order_stats: Data: 0.04MB + indeks: 0.04MB + motor Aria
hjgfh_wc_order_tax_lookup: Data: 0.03MB + indeks: 0.05MB + motor Aria
hjgfh_wc_product_meta_lookup: Data: 0.02MB + indeks: 0.06MB + motor Aria
hjgfh_wc_reserved_stock: Data: 0.01MB + indeks: 0.01MB + motor Aria
hjgfh_wc_tax_rate_classes: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_wc_webhooks: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wpai_blocks: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wpai_placements: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wpai_settings: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wysija_campaign: Data: 0.02MB + indeks: 0.01MB + motor MyISAM
hjgfh_wysija_campaign_list: Data: 0.01MB + indeks: 0.01MB + motor MyISAM
hjgfh_wysija_custom_field: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wysija_email: Data: 14.49MB + indeks: 0.01MB + motor MyISAM
hjgfh_wysija_email_user_stat: Data: 6.35MB + indeks: 6.04MB + motor MyISAM
hjgfh_wysija_email_user_url: Data: 0.39MB + indeks: 0.42MB + motor MyISAM
hjgfh_wysija_form: Data: 0.01MB + indeks: 0.00MB + motor MyISAM
hjgfh_wysija_list: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wysija_queue: Data: 0.06MB + indeks: 0.13MB + motor MyISAM
hjgfh_wysija_subscriber_ips: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wysija_url: Data: 0.03MB + indeks: 0.01MB + motor MyISAM
hjgfh_wysija_url_mail: Data: 0.03MB + indeks: 0.04MB + motor MyISAM
hjgfh_wysija_user: Data: 0.49MB + indeks: 0.27MB + motor MyISAM
hjgfh_wysija_user_field: Data: 0.00MB + indeks: 0.00MB + motor MyISAM
hjgfh_wysija_user_history: Data: 66.57MB + indeks: 0.02MB + motor MyISAM
hjgfh_wysija_user_list: Data: 0.23MB + indeks: 0.42MB + motor MyISAM
hjgfh_yoast_indexable: Data: 2.30MB + indeks: 0.83MB + motor Aria
hjgfh_yoast_indexable_hierarchy: Data: 0.11MB + indeks: 0.27MB + motor Aria
hjgfh_yoast_migrations: Data: 0.02MB + indeks: 0.02MB + motor Aria
hjgfh_yoast_primary_term: Data: 0.04MB + indeks: 0.05MB + motor Aria
hjgfh_yoast_seo_links: Data: 0.27MB + indeks: 0.07MB + motor MyISAM
hjgfh_yoast_seo_meta: Data: 0.19MB + indeks: 0.20MB + motor MyISAM

### Post Type Counts ###

amn_smtp: 1
attachment: 1018
author-snippet: 2
cta-snippet: 5
custom_css: 1
follow_up_email: 8
forum: 6
front-page-download: 4
mailpoet_page: 1
minifore_ctasnippet: 21
nav_menu_item: 39
nf_sub: 5
oembed_cache: 115
page: 106
polylang_mo: 2
post: 1841
product: 32
product_variation: 9
qsm_quiz: 1
quote: 10
reply: 28
revision: 2075
shop_coupon: 11
shop_order: 1966
shop_order_refund: 19
shop_subscription: 431
sircon_person: 2
sircon_sdepartment: 1
snippet: 15
tablepress_table: 14
team: 2
topic: 18
user_request: 1
wp_block: 34
wpcf7_contact_form: 3
wysijap: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (29) ###

Polylang: av WP SYNTEX – 3.1.1
Autofullfør WooCommerce-ordre: av QuadLayers – 1.4.1
Black Studio TinyMCE Widget: av Black Studio – 2.6.9
Contact Form DB: av Michael Simpson – 2.10.29
Kontaktskjema 7: av Takayuki Miyoshi – 5.4.2
Fathom Analytics: av Conva Ventures Inc – 3.0.4
Fiken: av Fiken – 1.20
MailPoet 3 Premium (New): av MailPoet – 3.67.0
MailPoet 3 (ny): av MailPoet – 3.67.1
Miniforetak Mods: av Sircon Norge AS – 0.1
Ninja Forms: av Saturday Drive – 3.5.7
Relevanssi: av Mikko Saari – 4.13.3.1
Sircon Development Tools: av  – 0.1
Sircon Last updated posts widget: av  – 0.1
WooCommerce Affiliates by Sircon Norge AS: av Sircon Norge AS – 1.0.0
SMTP Mailer: av naa986 – 1.1.2
Table of Contents Plus: av Michael Tran – 2106
Widget Options: av Widget Options Team – 3.7.9
WooCommerce Demio integrasjon av Sircon Norge AS: av Sircon Norge AS – 1.0.1
Follow-Up Emails: av WooCommerce – 4.9.15
WooCommerce Stripe Gateway: av WooCommerce – 5.4.0
WooCommerce One Page Checkout: av Automattic – 1.8.1
WooCommerce PDF Invoices & Packing Slips: av Ewout Fernhout – 2.9.3
WooCommerce Sequential Order Numbers: av SkyVerge – 1.9.5
WooCommerce Subscriptions: av WooCommerce – 3.1.4
WooCommerce: av Automattic – 5.6.0
Yoast SEO: av Vi i Yoast – 17.0
WP Fastest Cache: av Emre Vona – 0.9.3
Smush: av WPMU DEV – 3.8.8

### Inactive Plugins (1) ###

If-So: av If So Plugin – 1.5.4.2

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: NOK (kr)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: demio (demio)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Butikkbase: ❌ Side synlighet bør være offentlig
Handlekurv: #64 - /handlekurv
Til kassen: #65 - /kassen
Min konto: #66 - /min-konto
Vilkår og betingelser: #3517 - /tjenestevilkar

### Theme ###

Name: Sircon Evolution 1.6.4
Version: 1.6.4
Author URL: https://www.sircon.no/
Child Theme: ❌ – Hvis du endrer WooCommerce eller et foreldertema du ikke selv har bygget
anbefaler vi å bruke et dattertema. Se: Hvordan lage et dattertema

WooCommerce Support: ✔

### Templates ###

Archive Template: Temaet ditt har en woocommerce.php-fil. Du vil ikke kunne overstyre woocommerce/archive-product.php egendefinerte mal siden woocommerce.php prioriteres over archive-product.php. Dette er ment til å forhindre visningsfeil.
Overrides: sircon-evolution/woocommerce/myaccount/dashboard.php

### Medlemskap ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://miniforetak.no
Subscriptions Template Theme Overrides: sircon-evolution/woocommerce/emails/customer-payment-retry.php
Subscription Statuses: wc-active: 88
wc-expired: 6
wc-pending: 7
wc-on-hold: 22
wc-cancelled: 308

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ❌ No
Cache Update Failures: ❌ 3 failure

### Store Setup ###

Country / State: Norge

### Subscriptions by Payment Gateway ###

other: wc-expired: 1
Stripe: wc-active: 71
wc-cancelled: 302
wc-expired: 1
wc-on-hold: 22
wc-pending: 7

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
pre-orders

### Action Scheduler ###

Fullfør: 495
Oldest: 2021-08-10 14:45:03 +0200
Newest: 2021-08-25 08:05:02 +0200

Mislykket: 1
Oldest: –
Newest: –

På vent: 162
Oldest: 2021-08-25 08:12:29 +0200
Newest: 2022-08-24 14:33:54 +0200

### Status report information ###

Generated at: 2021-08-25 08:13:05 +02:00
    Thread Starter pstavrum

    (@pstavrum)

    2 years, 7 months ago

    Seemes to be the theme that causes the trouble.

    Thanks again!

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    2 years, 7 months ago

    Hi @pstavrum,

    Seemes to be the theme that causes the trouble.

    Thanks so much for following up and letting us know you did find a culprit. If you’d not already I’d recommend reaching out to the theme developers to help report that.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Payment pending in Woo and not captured in Stripe’ is closed to new replies.