Support » Plugin: WooCommerce » Payment Pending

  • Resolved jakedugi

    (@jakedugi)


    I have been having trouble with my woocomerce store. My purchases are being marked as payment pending and are not being accounted for in paypall. I have had one successful purchase but all the other ones are nonexistent on the PayPal side. Everything is up to date I have configured the API credentials and the ID Token. What else can I do to fix this problem and salvage those purchases?

    Thank You,

    Jake

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support gabrielfuentes

    (@gabrielfuentes)

    Hi Jake πŸ‘‹

    If almost all of your payments are set to pending and everything is up to date, then we will need more information about your site and these pending orders in order to see what might be happening in this case.

    Could you please share with us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select β€œGet system report” and then β€œCopy for support”.Β  Once you’ve done that, paste it here in your response.

    Also, please provide us a screenshot of the β€œOrder Notes” section as found under WooCommerce > Orders > YOUR PENDING ORDER > Order Notes on the right-hand side

    Keep us posted, we will be more than happy to help moving forward. πŸ™‚

    Thread Starter jakedugi

    (@jakedugi)

    `
    ### WordPress Environment ###

    WordPress address (URL): http://www.americanballet.com
    Site address (URL): http://www.americanballet.com
    WC Version: 4.8.0
    REST API Version: βœ” 4.8.0
    WC Blocks Version: βœ” 3.8.1
    Action Scheduler Version: βœ” 3.1.6
    WC Admin Version: βœ” 1.7.3
    Log Directory Writable: βœ”
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.23
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1

    SUHOSIN Installed: –
    MySQL Version: 5.7.28-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”

    ### Database ###

    WC Database Version: 4.8.0
    WC Database Prefix: wp_k5yapy_
    Total Database Size: 81.56MB
    Database Data Size: 77.04MB
    Database Index Size: 4.52MB
    wp_k5yapy_woocommerce_sessions: Data: 1.08MB + Index: 0.02MB + Engine InnoDB
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    wp_k5yapy_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    ### Post Type Counts ###

    attachment: 137
    gp_gallery: 2
    hurrytimer_countdown: 2
    hwr_gallery: 1
    lp_transaction: 396
    nav_menu_item: 53
    oembed_cache: 3
    page: 54
    post: 3038
    product: 7
    revision: 464
    shop_order: 15
    wds-slider: 1

    ### Security ###

    Secure connection (HTTPS): ❌
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: βœ”

    ### Active Plugins (35) ###

    BackupBuddy: by iThemes – 8.6.2.0
    Akismet Anti-Spam: by Automattic – 4.1.3
    Broken Link Checker: by WPMU DEV – 1.11.15
    Create And Assign Categories For Pages: by Sandeep Singh – 1.1
    Simple Custom CSS and JS: by SilkyPress.com – 3.34.1
    Potent Donations for WooCommerce: by Potent Plugins – 1.1.3
    Enable Media Replace: by ShortPixel – 3.5.0
    WP2Social Auto Publish: by xyzscripts.com – 2.3
    Facebook for WooCommerce: by Facebook – 2.2.0
    Gallery – Video Gallery: by Huge-IT – 2.2.0
    reCaptcha by BestWebSoft: by BestWebSoft – 1.59
    HurryTimer: by Nabil Lemsieh – 2.3.3 – Installed version not tested with active version of WooCommerce 4.0
    iframe: by webvitaly – 4.4
    iThemes Sync: by iThemes – 2.1.0
    Jetpack by WordPress.com: by Automattic – 9.2.1
    Google Ads & Marketing by Kliken: by Kliken – 1.0.6
    Leaky Paywall – Lead In: by ZEEN101 – 1.1.0
    Leaky Paywall: by ZEEN101 – 4.15.7
    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    Maintenance Mode: by Michael WΓΆhrer – 5.4
    Multicons: by Doc4 – 5.1
    Simple Banner: by Ryan Petersen – 2.9.0
    Slider by 10Web: by 10Web – 1.2.29
    Theme Test Drive: by Vladimir Prelovac – 2.9.1
    Timed Content: by K. Tough
    Arno Welzel
    Enrico Bacis – 2.65

    Use Google Libraries: by Jason Penney – 1.6.2.3
    VideoPress: by Automattic
    Niall Kennedy
    Joseph Scott
    Gary Pendergast – 1.5.6

    W3 Total Cache: by BoldGrid – 2.0.0
    What The File: by Never5 – 1.5.4
    Widget Logic: by WPChef – 5.10.4
    Woo Coming Soon: by Fahad Mahmood – 1.2.5
    WooCommerce Payments: by Automattic – 1.8.0
    WooCommerce Shipping & Tax: by Automattic – 1.25.4
    WooCommerce: by Automattic – 4.8.0
    Yoast SEO: by Team Yoast – 15.5

    ### Inactive Plugins (5) ###

    Absolutely Glamorous Custom Admin: by Cusmin – 6.5.4
    Add Link to Facebook: by Marcel Bokhorst
    Tanay Lakhani – 2.3

    Google XML Sitemaps: by Arne Brachhold – 4.1.0
    MailChimp: by MailChimp – 1.5.7
    WP to Twitter: by Joseph C Dolson – 3.4.4

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: donation (donation)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #5802 – /shop/
    Cart: #5803 – /cart/
    Checkout: #5804 – /checkout/
    My account: #5805 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Headway Base
    Version: 3.8.8
    Author URL: http://www.headwaythemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: βœ”

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 35
    Oldest: 2020-12-06 15:03:52 -0800
    Newest: 2020-12-16 20:22:34 -0800

    Thread Starter jakedugi

    (@jakedugi)

    Plugin Support gabrielfuentes

    (@gabrielfuentes)

    Thank you for providing us that information!

    To dive deeper into this issue, could you also please share a copy of your fatal error log as found under WooCommerce > System Status > Logs?

    Plugin Support abwaita

    (@abwaita)

    Hi @jakedugi,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

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