Title: Payment not receive Last modified: July 26, 2019 --- # Payment not receive * [Theme Arile](https://wordpress.org/support/users/themearile/) * (@themearile) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/) * Hi * I am selling WordPress themes on my website and this is our theme page [https://themearile.com/arilewp-pro-theme/](https://themearile.com/arilewp-pro-theme/). * When I am trying to purchase a theme for testing purpose then I get an error message “We’re sorry, This seller doesn’t accept payments in your currency. Please return to the seller and choose another way to pay.” * And I don’t know how to fix this issue. * While I am unable to solve this problem. And I humbly request you please resolve this issue as soon as possible. * Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-not-receive%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [Pratik Jain](https://wordpress.org/support/users/pratik-jain/) * (@pratik-jain) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-11770301) * Hi [@themearile](https://wordpress.org/support/users/themearile/) * Thanks for the webpage link. I think you are using the PayPal payment gateway right? As per the checkout page, your store currency is US Dollar (USD). * Can you please tell me in which country you are located in OR for which country you had setup the PayPal account? * Thread Starter [Theme Arile](https://wordpress.org/support/users/themearile/) * (@themearile) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-11772496) * Hi * I have setup for the paypal in India. We want to access the payment from all country. * And i have use the store product currency in US Dollar (USD). * So please what the setup we need to do. For receive the payment from India and another countries. * Thanks * [Pratik Jain](https://wordpress.org/support/users/pratik-jain/) * (@pratik-jain) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-11776816) * Hi [@themearile](https://wordpress.org/support/users/themearile/) * Thanks for your response. * It looks like that you have only INR currency in your account. Can you please add USD currency in your PayPal account. You can make it primary also if you want. * Please take a look at below settings also * Go to “Payment Receiving Preferences”, which is at “Profile” or “Settings” > “ Selling tools” > “Getting paid and managing my risk” > “Block payments”… there are several payment methods that can be block. * Thread Starter [Theme Arile](https://wordpress.org/support/users/themearile/) * (@themearile) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-11776911) * Hi [@pratik-jain](https://wordpress.org/support/users/pratik-jain/) * I have also added the currency in USD in my papal account. And i have also set the Block payments settings. IF i set the INR currency in Edd plugin setting i have no issue. But i set the USD currency i get this error. * Thanks * [Pratik Jain](https://wordpress.org/support/users/pratik-jain/) * (@pratik-jain) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-11784549) * Hi [@themearile](https://wordpress.org/support/users/themearile/) * Add currency should resolve your problem. I have done R&D on web and most of people suggest to add currency in your account. * You can take a look at this article also [https://webinterpret.zendesk.com/hc/en-us/articles/203728826-How-to-set-up-your-PayPal-to-accept-International-currencies-PayPal-interface-](https://webinterpret.zendesk.com/hc/en-us/articles/203728826-How-to-set-up-your-PayPal-to-accept-International-currencies-PayPal-interface-) * If your problem is still there then I suggest to contact PayPal support. Sometime there may be restriction with account also. They will guide you better. * You can contact them via [https://www.paypal.com/in/smarthelp/contact-us](https://www.paypal.com/in/smarthelp/contact-us) * I hope this will solve your problem. * [Pratik Jain](https://wordpress.org/support/users/pratik-jain/) * (@pratik-jain) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-11784562) * Hi [@themearile](https://wordpress.org/support/users/themearile/) * Have you tried to make the USD currency as a primary currency? * Thread Starter [Theme Arile](https://wordpress.org/support/users/themearile/) * (@themearile) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-11787956) * Hi * Thanks for your answer. * I have also add the USD primary currency but it is still display error. * You can see the screenshot [http://prntscr.com/omswfp](http://prntscr.com/omswfp) * What should i do for this. * Thanks * [Pratik Jain](https://wordpress.org/support/users/pratik-jain/) * (@pratik-jain) * [6 years, 9 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-11803361) * Hi [@themearile](https://wordpress.org/support/users/themearile/) * I suggest to contact PayPal support. Sometime there may be restriction with account also. They will guide you better. * You can contact them via [https://www.paypal.com/in/smarthelp/contact-us](https://www.paypal.com/in/smarthelp/contact-us) * I hope this will solve your problem. * [khilendrasahu](https://wordpress.org/support/users/khilendrasahu/) * (@khilendrasahu) * [6 years, 3 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-12375567) * Hi, * I have also got this types of issue and tried to change all the settings as per suggestions but its not gone. After that I changed website used currency USD to INR then re-tried and now it’s working. So I’m thinking that integrated payment currency and receiving account country currency must be same. * Well it’s solved for me but logically this restriction is wrong. Please do any thing for this issues Paypal Developer Community. * [Pratik Jain](https://wordpress.org/support/users/pratik-jain/) * (@pratik-jain) * [6 years, 3 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-12375678) * Hi [@khilendrasahu](https://wordpress.org/support/users/khilendrasahu/) * I think there is no restriction like this. * Can you please tell me what is your PayPal primary currency? I think It should be INR right? * I suggest to contact PayPal support. Sometime there may be restriction with account also. They will guide you better. * You can contact them via [https://www.paypal.com/in/smarthelp/contact-us](https://www.paypal.com/in/smarthelp/contact-us) Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Payment not receive’ is closed to new replies. * ![](https://ps.w.org/easy-digital-downloads/assets/icon.svg?rev=3455837) * [Easy Digital Downloads – eCommerce Payments and Subscriptions made easy](https://wordpress.org/plugins/easy-digital-downloads/) * [Frequently Asked Questions](https://wordpress.org/plugins/easy-digital-downloads/#faq) * [Support Threads](https://wordpress.org/support/plugin/easy-digital-downloads/) * [Active Topics](https://wordpress.org/support/plugin/easy-digital-downloads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/easy-digital-downloads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/easy-digital-downloads/reviews/) ## Tags * [payment issue](https://wordpress.org/support/topic-tag/payment-issue/) * 10 replies * 2 participants * Last reply from: [Pratik Jain](https://wordpress.org/support/users/pratik-jain/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/payment-not-receive/#post-12375678) * Status: not resolved