Payment not compatible with WooCommerce Subscriptions

  • Resolved Schweizer Solutions GmbH

    (@schweizersolutions)


    2 years, 6 months ago

    Hi,

    I use your plugin with WooCommerce Subscriptions and I have a strange behaviour on the checkout.

    As a customer I just put a subscription product into the cart and going directly to the checkout. I see SOFORT and credit card as payment methods. As I know, SOFORT is not able to handle recurring payments.

    Also I’m missing the SEPA direct debit, which supports recurring payments.

    The installation is up to date: WordPress, Plugins and Theme. I’ve also disabled all plugins, except WooCommerce, WooCommerce Subscriptions and Mollie Payments. I’ve used the Twenty Twenty One theme. The same behaviour.

    I’ve tried the live and test modus, still the same problem …

    How can we fix it?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 6 months ago

    Hi @schweizersolutions,

    It works a bit differently than how you describe it.

    Mollie for WooCommerce uses the Recurring API, not the Subscriptions API. That means a customer gets a mandate after a successful first payment. This first payment can be done with several different payment methods, including SOFORT.
    For as long as that mandate is valid, payments can be created and completed automatically without the need for the customer to manually confirm.
    These payments are processed either via credit card or SEPA Direct Debit (whichever payment method has a valid mandate).

    SEPA Direct Debit itself is not a gateway that you can activate and enable in the checkout. Instead, it is used for the recurring payments after the first payment was created.
    Most of the gateways that can be used as a first payment are basically just regular SEPA bank transactions with some logic layered on top of it. So SOFORT is processing the first payment, but subsequent charges are processed via SEPA Direct Debit.

    If you disable the SEPA Direct Debit gateway, you will disable the subscription features for all gateways except for Credit cards.

    You can find more information about it in our documentation: https://github.com/mollie/WooCommerce/wiki/WooCommerce-Subscriptions
    I hope that explains it a bit better.

    Kind regards,
    Niklas

    Thread Starter Schweizer Solutions GmbH

    (@schweizersolutions)

    2 years, 6 months ago

    Hi Niklas,

    great, thank you very much! Now we understand it.

Viewing 2 replies - 1 through 2 (of 2 total)
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