Title: Payment Methods not working Last modified: July 21, 2021 --- # Payment Methods not working * Resolved [Jalis Mahmud Nabil](https://wordpress.org/support/users/jmnabil/) * (@jmnabil) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/) * Hi, I am faceing some issue with checkout page and payment. I select Cash on delivery as a payment method but The checkout page showing a credit/debid card payment. [https://prnt.sc/1e2zdfs](https://prnt.sc/1e2zdfs) I tried with some other payment plugins but nothing is working. It shows the card payment option. and when I visit checkout page my browser says, * > Prevented downloading of a dangerous object * I am using Woostify Theme. Please help me to solve this issue. Thanks and regards * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-methods-not-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [Jalis Mahmud Nabil](https://wordpress.org/support/users/jmnabil/) * (@jmnabil) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14686593) * My system stats * ### WordPress Environment ### * WordPress address (URL): [https://nexanoo.com](https://nexanoo.com) Site address( URL): [https://nexanoo.com](https://nexanoo.com) WC Version: 5.5.1 REST API Version: ✔ 5.5.1 WC Blocks Version: ✔ 5.3.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.4.1 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – * ### Server Environment ### * Server Info: LiteSpeed PHP 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wpep_wpvivid_unused_uploads_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM * ### Post Type Counts ### * attachment: 106 custom_css: 2 customize_changeset: 3 elementor_library: 5 nav_menu_item: 18 page: 23 post: 15 product: 30 product_variation: 75 revision: 43 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (11) ### * Elementor: by Elementor.com – 3.3.1 TI WooCommerce Wishlist: by TemplateInvaders– 1.26.1 User Role Editor: by Vladimir Garagulya – 4.60.1 Variation Swatcher for WooCommerce: by ThemeAlien – 1.0.11 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8 WooCommerce: by Automattic – 5.5.1 Woostify Sites Library: by Woostify – 1.3.3 WP Hide & Security Enhancer: by Nsp Code – 1.6.3.6 WP Mail SMTP: by WPForms – 2.9.0 WPForms Lite: by WPForms – 1.6.8.1 WPvivid Backup Plugin: by WPvivid Team – 0.9.54 * ### Inactive Plugins (5) ### * Bangladeshi Payment Gateways: by ultraDevs – 2.0.4 Jetpack: by Automattic – 9.9.1 States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.3.2 White Label CMS: by [http://www.videousermanuals.com](http://www.videousermanuals.com)– 2.2.3 WooCommerce Smart COD: by woosmartcod.com – 1.6.1 * ### Must Use Plugins (1) ### * wp-hide-loader.php: by – * ### Settings ### * API Enabled: – Force SSL: – Currency: BDT (৳ ) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Shop base: #8 – /shop/ Cart: #9 – /cart/ Checkout: #1216 – /place-order/ My account: #11 – /my-account/ Terms and conditions: #683 – /privacy-policy-2/ * ### Theme ### * Name: Woostify Version: 1.9.3 Author URL: [https://woostify.com/about](https://woostify.com/about) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### TI WooCommerce Wishlist Templates ### * Overrides: – * ### Action Scheduler ### * Complete: 162 Oldest: 2021-07-14 20:33:58 +0000 Newest: 2021-07-21 20:46:34 +0000 * Pending: 4 Oldest: 2021-07-21 21:27:56 +0000 Newest: 2021-07-27 19:22:40 +0000 * ### Status report information ### * Generated at: 2021-07-21 20:54:28 +00:00 ` * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14686703) * Hi there 👋 * It seems that this _Credit/Debit_ card field form is coming from your theme ** Woostify**. So please reach out to their support team as they are the best equipped to help you out. Here is a link to their support forum: * [https://wordpress.org/support/theme/woostify/](https://wordpress.org/support/theme/woostify/) * You can confirm that by temporarily switching to Storefront Theme to see if that resolves the issue. * If it does resolve the issue, please reach out to them for a solution. * Hope that helps! 🙂 - This reply was modified 4 years, 9 months ago by [Gabriel - a11n](https://wordpress.org/support/users/gabrielfuentes/). * Thread Starter [Jalis Mahmud Nabil](https://wordpress.org/support/users/jmnabil/) * (@jmnabil) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14686777) * I was installed Storefront theme. But the problem is not solved. Still, there is a card payment form instead of Cash on Delivery. I think it’s not theme problem. What should I do now? * [Victor Wilson](https://wordpress.org/support/users/dsvwilson/) * (@dsvwilson) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14686834) * Howdy [@jmnabil](https://wordpress.org/support/users/jmnabil/) * This case looks like there is some other source that is overriding the payment method on your site and presenting the card payment method instead. From your System Status Report, I do not see a plugin that looks like it could be responsible for this problem which is why we earlier thought it was the theme. Since you have switched themes and it is not the case, can you try a plugin conflict test? * Disable all plugins on your site except WooCommerce (keep Storefront enabled as well) and test again. Does it still happen? * If it does, you will need to find out what plugin is responsible for activating your plugins one after the other while testing the Checkout each time. There’s more information [here](https://docs.woocommerce.com/document/how-to-test-for-conflicts/). * I hope this helps. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14687847) * Hi [@jmnabil](https://wordpress.org/support/users/jmnabil/), * We recently saw a thread with the same issue. It seems that these fields are being injected by malware. * You can check the thread here: [https://wordpress.org/support/topic/woocommerce-checkout-issue-payment-methods-not-loading-strange-credit/#post-14619370](https://wordpress.org/support/topic/woocommerce-checkout-issue-payment-methods-not-loading-strange-credit/#post-14619370) * For reference, the same issue has been reported here (also affects Magento) with a number of workarounds for WooCommerce: [https://magento.stackexchange.com/questions/330122/hack-in-magento-2-payment](https://magento.stackexchange.com/questions/330122/hack-in-magento-2-payment) * Most have suggested either hiding the added fields with CSS or doing a fresh reinstallation of WooCommerce. For reinstallation, you can follow [this guide](https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#reverting-to-a-previous-version-of-woocommerce) but in step 3, download the newest WooCommerce version. * Once you’ve tried the workarounds shared, you can get in touch with your host to see if they can further clean up or protect the site. * Thanks. * [wphelpzone](https://wordpress.org/support/users/wphelpzone/) * (@wphelpzone) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14697486) * Hi [@jmnabil](https://wordpress.org/support/users/jmnabil/) * Navigate to your all theme’s woocommerce/checkout/form-checkout.php template file. You’ll see some malicious code starts wit ” ”. Removing the part from the file will fix your issue. * But fixing this is not enough because there is a big chance that your site will be hacked again. So to protect your site use hire someone professional to help you secure your site. * Sincerely, Jahanggir Jaman [WordPress Maintenance Service](https://www.wphelpzone.com/) | [WP Community on Facebook](https://j.jaman.xyz/wp-support-group) * Thread Starter [Jalis Mahmud Nabil](https://wordpress.org/support/users/jmnabil/) * (@jmnabil) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14697528) * Hi, [@wphelpzone](https://wordpress.org/support/users/wphelpzone/) Thanks for your help. I could not configure the malicious code. * I uninstalled and reinstalled my entire WordPress installation. Now the problem is solved. But I’m worried about next time. Can you please give me some guidelines, how can I protect my site and protect this malware for future time? * Thanks * [wphelpzone](https://wordpress.org/support/users/wphelpzone/) * (@wphelpzone) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14697570) * Hi [@jmnabil](https://wordpress.org/support/users/jmnabil/) * Glad to hear that the problem is solved now. * You can ask WordPress and WooCommerce related specific questions in my Facebook group – [WordPress, WooCommerce Tips and Help Zone](https://www.facebook.com/groups/wpwoohelp) * To get stay updated with WordPress news and guides you can follow WPBeginner, WP Tavern, etc. * Sincerely, Jahanggir Jaman [WordPress Maintenance Service](https://www.wphelpzone.com/) | [WP Community on Facebook](https://www.facebook.com/groups/wpwoohelp) * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14710474) * That’s wonderful! Glad to know that the responses from [@wphelpzone](https://wordpress.org/support/users/wphelpzone/) were helpful 😃 * Great! I’m going to mark this as resolved – if you have any further questions, you can start a new thread. * Cheers. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Payment Methods not working’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [checkout](https://wordpress.org/support/topic-tag/checkout/) * [payment](https://wordpress.org/support/topic-tag/payment/) * 9 replies * 5 participants * Last reply from: [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/payment-methods-not-working/#post-14710474) * Status: resolved