Title: payment method issues Last modified: May 22, 2024 --- # payment method issues * [davexr](https://wordpress.org/support/users/davexrt/) * (@davexrt) * [1 year, 10 months ago](https://wordpress.org/support/topic/payment-method-issues-2/) * Having 2 issues with the site, started about a week ago. * 1- Cash orders option is above CC option, which makes it the default method on the checkout page. If I move CC option up above cash→ click save changes= CC is above cash option..If I refresh page= cash option moves above CC option. * I need CC to stay above cash so that it is the default payment option. What is causing the issue? Screenshot: [https://ibb.co/G3Q5Cn0](https://ibb.co/G3Q5Cn0) * Issue #2- If cash option is enabled, the checkout page keeps loading and does not get anywhere… Screenshot: [](https://ibb.co/hgT0qVr)[https://ibb.co/hgT0qVr](https://ibb.co/hgT0qVr) - This topic was modified 1 year, 10 months ago by [davexr](https://wordpress.org/support/users/davexrt/). - This topic was modified 1 year, 10 months ago by [davexr](https://wordpress.org/support/users/davexrt/). Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [davexr](https://wordpress.org/support/users/davexrt/) * (@davexrt) * [1 year, 10 months ago](https://wordpress.org/support/topic/payment-method-issues-2/#post-17774480) * system status report: * ```wp-block-code WC Version: 8.9.1 REST API Version: ✔ 8.9.1 Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.2.18 PHP Post Max Size: 516 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 8.7.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.9.1 WC Database Prefix: 4tU_ Total Database Size: 49.87MB Database Data Size: 39.78MB Database 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) woosg (woosg) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 13 KB WC Pages Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set Theme Name: Flatsome Version: 3.15.5 Author URL: http://www.uxthemes.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-item-data.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart-totals.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/cart/cross-sells.php flatsome/woocommerce/cart/mini-cart.php flatsome/woocommerce/cart/proceed-to-checkout-button.php flatsome/woocommerce/cart/shipping-calculator.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings async-product-editor-category-field launch-your-store Daily Cron: ✔ Next scheduled: 2024-05-23 19:29:10 -07:00 Options: ✔ Notes: 178 Onboarding: completed Action Scheduler Complete: 1,931 Oldest: 2024-04-21 13:46:18 -0700 Newest: 2024-05-22 13:41:23 -0700 Failed: 43 Oldest: 2023-02-14 22:01:29 -0800 Newest: 2024-04-27 13:37:40 -0700 Pending: 8 Oldest: 2024-05-22 14:01:23 -0700 Newest: 2024-05-29 11:19:29 -0700 Status report information Generated at: 2024-05-22 13:41:34 -07:00 ` ``` * [Afzal (woo-hc)](https://wordpress.org/support/users/afzalpansuvi/) * (@afzalpansuvi) * [1 year, 10 months ago](https://wordpress.org/support/topic/payment-method-issues-2/#post-17775687) * Hi [@davexrt](https://wordpress.org/support/users/davexrt/), * Thank you for reaching out. I understand you’re experiencing these issues with the payment methods. Let’s work on resolving them together. The issue with the payment method order might be due to a plugin conflict or a caching issue. Here’s what you can do: 1. **Plugin Conflict**: Deactivate all plugins except WooCommerce and see if the issue persists. If the problem is resolved, reactivate the plugins one by one to identify the conflicting plugins. 2. **Caching**: Clear your site and browser cache to ensure changes are reflected correctly. You mentioned using WP Fastest Cache; try clearing its cache as well. * The Checkout Page loading issue with the Cash option enabled could be related to a conflict or a script error. Try these steps: 1. **Console Errors**: Check your browser’s console for any JavaScript errors when the checkout page loads. 2. **Error Logs**: Look into WooCommerce’s logs for any errors that might be related. You can find these under WooCommerce > Status > Logs. * Please let me know how these steps go or if you need further assistance! * Thread Starter [davexr](https://wordpress.org/support/users/davexrt/) * (@davexrt) * [1 year, 10 months ago](https://wordpress.org/support/topic/payment-method-issues-2/#post-17779555) * I have cleared the cache, and deactivated WP fastest cache. That resolved issue# 1. * Issue #2 is still present, I will continue trying with deactivating the plugins and try to find the issue. * There is some fatal error logs, but I dont know what they mean. * **2024-05-21T19:16:20+00:00** **Critical** Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/ plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT:{“ error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/ gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},” backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/ includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\ AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/ wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action( Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php( 348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/ wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/ public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”# 5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”# 6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/ xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,” thrown”]} * [[**2024-05-21T19:16:50+00:00** **Critical** Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/ plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT:{“ error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/ gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},” backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/ includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\ AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/ wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action( Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php( 348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/ wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/ public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”# 5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”# 6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/ xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,” thrown”]} * [[**2024-05-21T19:17:37+00:00** **Critical** Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/ plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT:{“ error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/ gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},” backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/ includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\ AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/ wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action( Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php( 348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/ wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/ public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”# 5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”# 6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/ xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,” thrown”]} * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 10 months ago](https://wordpress.org/support/topic/payment-method-issues-2/#post-17781719) * Hello [davexr](https://wordpress.org/support/users/davexrt/) * Thank you for your reply. * I am glad to know that your issue #1 is resolved. * Let’s look into issue #2. After reviewing the fatal error log you shared, I noticed that the error is coming from _/plugins/gateway/_ plugin. I am not sure which plugin is that as I do not recognize the directory name. * Then checked the SSR of your site and found this plugin “GW for WooCommerce: by GW – 3.6.9”. This plugin matches the name “Gateway”.Then I tried searching for this plugin but I cannot find it anywhere. * Could you share more details about this plugin? Like it’s home page or author’s page. * Looking forward to your response. 🙂 * Best regards. * Thread Starter [davexr](https://wordpress.org/support/users/davexrt/) * (@davexrt) * [1 year, 10 months ago](https://wordpress.org/support/topic/payment-method-issues-2/#post-17784428) * This is the plugin I am using * [https://sandbox.fluidpay.com/docs/webshop_engines/#plugin-installation](https://sandbox.fluidpay.com/docs/webshop_engines/#plugin-installation) * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 10 months ago](https://wordpress.org/support/topic/payment-method-issues-2/#post-17787936) * Hello [davexr](https://wordpress.org/support/users/davexrt/) * Thank you for your reply. * I have checked the link you shared and it appears this is a custom-built plugin by **fluidpay.com**. Since the error is occurring in one of the files inside this plugin, I recommend reaching out to their support and asking for their opinion. * Once you have heard back from them, share their response here for me. Hopefully, that response will shed some light on the problem and allow us to resolve the error. * Looking forward to your response. 🙂 * Best regards. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘payment method issues’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 3 participants * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/) * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/payment-method-issues-2/#post-17787936) * Status: not resolved