Title: Payment Method/ Gateway Issue
Last modified: March 30, 2022

---

# Payment Method/ Gateway Issue

 *  Resolved [nydp1986](https://wordpress.org/support/users/nydp1986/)
 * (@nydp1986)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/)
 * Hi, I am building an E-commerce website for a clothing brand and installed a 
   payment gateway for my Woocommerce. Called “onepay”. I did the setting as I have
   always done, but it’s not working with my website.
 * It keeps on saying “Sorry, It Seems That There Are No Available Payment Methods
   For Your State. Please Contact Us If You Require Assistance Or Wish To Make Alternate
   Arrangements.” on the Checkout page. any help?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-method-gateway-issue-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 16 total)

1 [2](https://wordpress.org/support/topic/payment-method-gateway-issue-2/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/payment-method-gateway-issue-2/page/2/?output_format=md)

 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15511870)
 * Hello,
 * WooCommerce does not have the ability to make payments by itself, this is the
   work that payment gateways should do.
 * My recommendation is to first reach out to the payment gateway support, they 
   will be able to provide you with more information and troubleshoot steps if necessary.
 * I hope this helps.
 *  Thread Starter [nydp1986](https://wordpress.org/support/users/nydp1986/)
 * (@nydp1986)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15513064)
 * I have already complained to the payment gateway support. So I was hoping to 
   collect payments with cash on delivery until the issue is resolved. Therefore
   I enabled the Cash on Delivery option, but it keeps saying the same thing.
    -  This reply was modified 4 years, 1 month ago by [nydp1986](https://wordpress.org/support/users/nydp1986/).
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15513458)
 * Hi [@nydp1986](https://wordpress.org/support/users/nydp1986/)
 * > I have already complained to the payment gateway support
 * That’s a good step taken.
 * > I enabled the Cash on Delivery option, but it keeps saying the same thing
 * Could you please disable the Onepay payment gateway temporarily and check whether
   Cash on Delivery works or not? The settings of that payment gateway could be 
   interfering with WooCommerce. While you wait for support from Onepay, let us 
   know what you find doing this.
 * Here is the documentation to use Cash on Delivery in a basic setup of WooCommerce:
   
   [https://woocommerce.com/document/cash-on-delivery/](https://woocommerce.com/document/cash-on-delivery/)
 * Let us know if we can be of further assistance.
 *  Thread Starter [nydp1986](https://wordpress.org/support/users/nydp1986/)
 * (@nydp1986)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15514809)
 * I have already checked it but it’s still the same. I can’t use COD for international
   customers but I can use it for customers in my country. Therefore, please help
   me to solve this issue.
 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15518991)
 * Hi [@nydp1986](https://wordpress.org/support/users/nydp1986/),
 * When you’re saying you’re using COD do you mean the default Cash on delivery 
   method in _WooCommerce > Settings > Payments_?
 * 
    Link to image: [https://i.imgur.com/gdO2zrd.png](https://i.imgur.com/gdO2zrd.png)
 * Can you just leave enabled the Cash on delivery payment method and disable all
   other methods? Before trying that please disable all plugins (except WooCommerce)
   and temporarily switch the theme from Astra to [Storefront](https://www.woocommerce.com/storefront/).
 * We also would like to take a look at your System Status. You can find it via 
   _WooCommerce > Status_. Select “Get system report” and then “Copy for support”.
   Once you’ve done that, paste it here in your response.
 * Cheers.
 *  Thread Starter [nydp1986](https://wordpress.org/support/users/nydp1986/)
 * (@nydp1986)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15522418)
 * I have tried the way that u explained here, yet it’s not working. So I restore
   it to the previous theme. I accidentally enabled the check payment and then it
   shows in the site checkout but Cash on Delivery is still not showing. I activated
   the Direct Bank transfer method too, and it also works properly, but the COD 
   and the “onepay payment gateway” were still not working. Can it be a problem 
   with my hosting service?
 * Here is the “System Report” (without activating “onepay payment gateway”)
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://nydp1986.com
       Site address (URL): https://nydp1986.com
       WC Version: 6.3.1
       REST API Version: ✔ 6.3.1
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       Action Scheduler Version: ✔ 3.4.0
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       Log Directory Writable: ✔
       WP Version: 5.9.2
       WP Multisite: –
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       WP Debug Mode: –
       WP Cron: ✔
       Language: en_US
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: LiteSpeed
       PHP Version: 7.2.34
       PHP Post Max Size: 1 GB
       PHP Time Limit: 1500
       PHP Max Input Vars: 2000
       cURL Version: 7.71.0
       OpenSSL/1.1.1d
   
       SUHOSIN Installed: –
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       Remote Post: ✔
       Remote Get: ✔
   
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       WC Database Prefix: wpai_
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       Database Data Size: 141.79MB
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       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (24) ###
   
       WooCommerce Advanced Product Labels: by BeRocket – 1.2.3.7
       Astra Widgets: by Brainstorm Force – 1.2.10
       WP AutoTerms: by WP AutoTerms – 2.4.9
       iThemes Security: by iThemes – 8.1.0
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       Elementor: by Elementor.com – 3.6.1
       ElementsKit Lite: by Wpmet – 2.5.5
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       Facebook for WooCommerce: by Facebook – 2.6.12
       Jetpack: by Automattic – 10.7
       LiteSpeed Cache: by LiteSpeed Technologies – 4.6
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       ShopEngine: by Wpmet – 2.2.1
       States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.3.2
       UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
       DavidAnderson – 1.22.11
   
       WC Cancel Order: by Vikram S – 3.1.4
       WooCommerce Smart COD: by woosmartcod.com – 1.6.1
       WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.20
       BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.1
       Product Filter by WooBeWoo: by WooBeWoo – 2.1.0
       WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.7.5
       WooCommerce: by Automattic – 6.3.1
       Hustle: by WPMU DEV – 7.4.13.1
   
       ### Inactive Plugins (1) ###
   
       onepay Payment Gateway For WooCommerce: by onepay – 1.0.1
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: LKR (රු)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
   
       ### WC Pages ###
   
       Shop base: #6 - /shop/
       Cart: #7 - /cart/
       Checkout: #8 - /checkout/
       My account: #9 - /my-account/
       Terms and conditions: #2834 - /terms-and-conditions/
   
       ### Theme ###
   
       Name: Astra
       Version: 3.7.9
       Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
       Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: /home/nydpukpy/public_html/wp-content/plugins/shopengine/widgets/checkout-review-order/screens/review-order-template.php
   
       ### Action Scheduler ###
   
       Complete: 3,233
       Oldest: 2022-03-06 23:02:57 +0530
       Newest: 2022-04-04 01:42:41 +0530
   
       Pending: 2
       Oldest: 2022-04-04 12:11:14 +0530
       Newest: 2022-04-08 03:57:01 +0530
   
       ### Status report information ###
   
       Generated at: 2022-04-04 01:51:28 +05:30
       ```
   
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15522533)
 * Hi [@nydp1986](https://wordpress.org/support/users/nydp1986/)!
 * Thank you for sending the System Status.
 * In it, I can see you have activated the `WooCommerce Smart COD: by woosmartcod.
   com – 1.6.1` on your site. Since it is a Cash On Delivery plugin, it might be
   interfering with the COD core option of WooCommerce.
 * Please try deactivating that plugin and check if the COD option now appears.
 * If not, you could try a conflict test to know if a conflict between WooCommerce
   and your theme, or a plugin could be occurring.
 * You can perform a conflict test by temporarily switching your theme back to [Storefront](https://www.woocommerce.com/storefront/),
   disabling all plugins except WooCommerce, and then check again if the issue persists.
 * If that solves it, reactivate the theme first and check again. Then, reactivate
   your other plugins, testing after each, until you find the one causing conflict.
 * If you cannot perform a conflict test on your live site, we recommend creating
   a staging site using the [WP Staging](https://wordpress.org/plugins/wp-staging/)
   plugin.
 * You can find a more detailed explanation of how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Let us know how that goes for you!
 *  Thread Starter [nydp1986](https://wordpress.org/support/users/nydp1986/)
 * (@nydp1986)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15523105)
 * I have done it with WP staging like you explained above but still not working.
   
   [Screenshots](https://mega.nz/file/0VFRHQaB#8NFSAr857VZDcVqSU9gixo7JeC5mrttW35yC5pj6d_A)
 * **Can it be a problem with my hosting service?**
 * Like I said in the previous message I enable the **direct bank transfer** option
   for a test and it’s working properly but COD doesn’t work.
    [Screenshots](https://mega.nz/file/0YViUYxQ#UtcpTxq7FAhYjMU1Cx225-Y6r84HWe5_olLVAUdJh88)
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15523670)
 * Hi [@nydp1986](https://wordpress.org/support/users/nydp1986/)
 * Sorry to hear that it didn’t work.
 * > I enable the direct bank transfer option for a test and it’s working properly
   > but COD doesn’t work
 * > Can it be a problem with my hosting service?
 * You can check with your hosting provider to be sure if is not something from 
   their end.
 * Otherwise, could you please navigate to **WooCommerce > Status > Logs** and from
   the dropdown on the right side, please see if there are any logs starting with
   the words `fatal-error`? Please let us know what you find.
 *  Thread Starter [nydp1986](https://wordpress.org/support/users/nydp1986/)
 * (@nydp1986)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15526300)
 * These are the results I got from the mentioned path above. Page 1 is the results
   for the **Staging Site** and page 2 is the **Original Site**
 * [Screenshots](https://mega.nz/file/JRtRjLwZ#C7HHbHUnS7geW6Pi7z4F7JAi6qei8EgrfuiewawAM5E)
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15526397)
 * Hello,
 * Sorry for asking this again, to clarify, was the test conflict performed completely,
   I mean were all plugins deactivated? (except for WooCommerce).
 * The error log provided is showing errors related to [Facebook for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
   Was the Facebook for WooCommerce plugin deactivated as well when performing the
   test?
 * Thank you.
 *  Thread Starter [nydp1986](https://wordpress.org/support/users/nydp1986/)
 * (@nydp1986)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15528363)
 * Yes!
    I performed the conflict test in the **Stagging Site** which you’ve described
   above.
 * [Facebook for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
   was shown on the **Original Site**, not in the **Stagging Site**
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15528429)
 * Hi [@nydp1986](https://wordpress.org/support/users/nydp1986/)
 * Thanks for confirming that. Sorry to learn that you tested it fully on the staging
   site but it didn’t work still.
 * 1. Do you see any fatal errors? If yes, please share as requested above.
 * 2. Have you checked with your hosting provider yet?
 * We’ll look forward to hearing from you.
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15549610)
 * We haven’t heard back from you in a while, so I’m going to mark this thread as
   closed for now – we’ll be here if and/or when you are ready to continue.
 *  Thread Starter [nydp1986](https://wordpress.org/support/users/nydp1986/)
 * (@nydp1986)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/#post-15550063)
 * Okay! I found the issue. The issue was “**WOOCS – WooCommerce Currency Switcher**”
   plugin. After deactivating it all the payment methods were shown as usual. Thank
   you for the support.

Viewing 15 replies - 1 through 15 (of 16 total)

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The topic ‘Payment Method/ Gateway Issue’ is closed to new replies.

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## Tags

 * [method](https://wordpress.org/support/topic-tag/method/)
 * [payment](https://wordpress.org/support/topic-tag/payment/)

 * 16 replies
 * 6 participants
 * Last reply from: [Mashi](https://wordpress.org/support/users/shaonback2/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/payment-method-gateway-issue-2/page/2/#post-15550124)
 * Status: resolved