Title: payment issues, order status issue and false errors
Last modified: May 25, 2021

---

# payment issues, order status issue and false errors

 *  Resolved [9912499388ravikumar](https://wordpress.org/support/users/9912499388ravikumar/)
 * (@9912499388ravikumar)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/payment-issues-order-status-issue-and-false-errors/)
 * Hi Team
 * My customers are facing lot of problems which i am stating below
 * 1.When the customer is making the payment its poping up a new window saying that
   this site is nit secure and also its showing not secure in the url just before
 * 2. the site is just redirecting to another site just before the payment
 * 3. Some times even after payment is done it will show the order is cancelled 
   to the customer
 * 4.In backend even after payment is done the orders will still stay in cancelled
   orders of in pending payment orders
 * kindly resolve our issue please
 * thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-issues-order-status-issue-and-false-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [nicw.a11n](https://wordpress.org/support/users/nicw/)
 * (@nicw)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/payment-issues-order-status-issue-and-false-errors/#post-14483134)
 * Hi there
 * Regarding your security popup warnings:
 * On visiting your site at rosary.amigosbooks.com I see that I can access it at
   [http://rosary.amigosbooks.com](http://rosary.amigosbooks.com) AND at [https://rosary.amigosbooks.com](https://rosary.amigosbooks.com)
 * It is important that your site only be available at [https://rosary.amigosbooks.com](https://rosary.amigosbooks.com)
 * You can follow the instructions here, to make sure your site’s SSL is set up 
   correctly: [https://docs.woocommerce.com/document/ssl-and-https/#section-6](https://docs.woocommerce.com/document/ssl-and-https/#section-6)
 * You should also ensure you have set this setting correctly: [https://docs.woocommerce.com/document/ssl-and-https/#section-7](https://docs.woocommerce.com/document/ssl-and-https/#section-7)
 * Once you are running https correctly, the popup warnings (which come from the
   browsers) will stop.
 * > The site is redirecting to another site just before payment
 * Payment is taking place on [https://secure.ccavenue.com](https://secure.ccavenue.com)
   because this is how your cart is set up. For this, I assume you are using the
   [CCAvenue WooCommerce Payment Gateway](https://wordpress.org/plugins/ccavanue-woocommerce-payment-getway/).
 * For issues with this gateway, you can reach their support here: [https://wordpress.org/support/plugin/ccavanue-woocommerce-payment-getway/](https://wordpress.org/support/plugin/ccavanue-woocommerce-payment-getway/)
 * This includes your two problems
 * >  3. Some times even after payment is done it will show the order is cancelled
   > to the customer
 * The payment gateway has to communicate correctly with your website to prevent
   this from happening
 * >  4.In backend even after payment is done the orders will still stay in cancelled
   > orders of in pending payment orders
 * This is the same issue as above – the payment gateway has to communicate correctly
   with WooCommerce
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/payment-issues-order-status-issue-and-false-errors/#post-14510358)
 * Hi [@9912499388ravikumar](https://wordpress.org/support/users/9912499388ravikumar/),
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to proceed as advised above.
 * If you have further questions, please feel free to open a new topic.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘payment issues, order status issue and false errors’ is closed to new
replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/payment-issues-order-status-issue-and-false-errors/#post-14510358)
 * Status: resolved