Title: Payment issues
Last modified: April 24, 2024

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# Payment issues

 *  [Anton](https://wordpress.org/support/users/antonalexander960/)
 * (@antonalexander960)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-issues-11/)
 * I have tried to purchase the pro version, and I could not, the website reads:
   Unable to complete your request. Please try again. Is this seriously the only
   way I can contact support? The money has already left my account, yet on your
   end nothing happened? What kind of service is this? How am I supposed to receive
   the product or refund?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-issues-11%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Chouby](https://wordpress.org/support/users/chouby/)
 * (@chouby)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-issues-11/#post-17714358)
 * Hello,
 * No it’s not the only way you can contact the support. In fact it’s even a wrong
   way as [the rules of this forum](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
   disallow the support of commercial products.
   I invite you to contact the Polylang
   Pro support using [https://polylang.pro/support/](https://polylang.pro/support/).
   It’s also accessible from all pages by clicking on the “Support” menu item then
   the “Submit a support request” button.
 *  Thread Starter [Anton](https://wordpress.org/support/users/antonalexander960/)
 * (@antonalexander960)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-issues-11/#post-17714425)
 * Sure, this is the error message that comes up when you try to contact them. So
   just to be clear, there is no way to contact this company? I will have to wait
   14 days for my bank to issue me a refund? ‘**The technical support is available
   only to users having a valid licence key.** For our free products, please use
   the support forum on wordpress.org.
   We can answer questions in English and in
   French. Our support hours are Monday through Friday, 9AM to 6PM CET (UTC+1 / 
   UTC+2 in summer).’
 *  Plugin Author [Chouby](https://wordpress.org/support/users/chouby/)
 * (@chouby)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-issues-11/#post-17715352)
 * Hello,
 * Yes. The **technical** support is available only to users having a valid license
   key. You don’t have a technical issue, but a payment issue.
 * I pointed you to this support form because this is the right way to contact the
   Polylang Pro team. There a options for non-technical issues. For example, you
   can select “I have a question about my account”.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Payment issues’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Chouby](https://wordpress.org/support/users/chouby/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/payment-issues-11/#post-17715352)
 * Status: not resolved