Title: Payment gateway causing problem in processing payment
Last modified: August 26, 2021

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# Payment gateway causing problem in processing payment

 *  [ansum](https://wordpress.org/support/users/ansum/)
 * (@ansum)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/payment-gateway-causing-problem-in-processing-payment-2/)
 * hello!
    actually, I have esewa installed into my woo commerce store but somehow
   few orders are getting cancelled even though the customer has me the payment 
   and I have received the money into my merchant account. As far as I know, I have
   configured the plugin and also the woocommerce setting properly and correctly.
 * Only a few of the orders showing this issue, otherwise the rest orders are fine
   and working well.
 * the scene is, someone comes to my website, goes to checkout, choose the payment
   method, the payment provider takes the user to their website, the user makes 
   the successful payment, I m receiving the payment in my merchant account successfully
   but, the problem is, the order remails as pending payment and the user is not
   getting the order confirmation email.

The topic ‘Payment gateway causing problem in processing payment’ is closed to new
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 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-esewa_61bc48.svg)
 * [WooCommerce eSewa](https://wordpress.org/plugins/woocommerce-esewa/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-esewa/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-esewa/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-esewa/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-esewa/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-esewa/reviews/)

## Tags

 * [payment problem](https://wordpress.org/support/topic-tag/payment-problem/)

 * 0 replies
 * 1 participant
 * Last reply from: [ansum](https://wordpress.org/support/users/ansum/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/payment-gateway-causing-problem-in-processing-payment-2/)
 * Status: not resolved