Payment Form not appearing

Hi @yieldway

I hope you’re well today!

Recent update doesn’t include anything that would be on purpose doing this or known to cause such issues but it was pretty huge update indeed. One of the common things that can cause such issues after such big update are just resources.

I see that you are using SiteGround Optimizer. This is fine but usually it also optimizes JS and CSS of the site which would usually also include Forminator resources.

I understand that you have purged cache but could you also try two more things?

1. in form’s “behavior” settings make sure that under “Rendering” label the “Load form using AJAX” is enabled
2. temporarily disable all JS/CSS optimization option in SiteGround Optimizer (and any other plugin of this kind if you are using something in addition to SG Optimizer), then clear all cache on site/server again

See if that brings back both forms and keeps them showing up there. If yes, try enabling optimization back and clear cache. If forms keep working fine, it means that just optimized JS/CSS assets had to be fully regenerated. If the issue comes back, we’ll need to investigate it more to find out which resource must be excluded from optimization in case of your site.

If disabling that optimization doesn’t help, we’ll at least be able to rule out JS/CSS optimization to start with.

That said, please give it a try and update us here about results and we then see what to do next to solve the issue.

Kind regards,
Adam

Hi @yieldway

Thank you for response and checking this.

I admit it’s a super-strange issue. If these are two separate pages then they shouldn’t affect each other, especially that you use separate forms on each page.

I mean forms are not “interconnected” in any way so if there’s form of ID 259419 on one page and form of ID 259416 on another, they should be no relation in any way whether they show up or not as form settings are individual “per form”.

I must say I’m a bit confused at this point. I’d like to take a look at form settings and test these forms on my own site.

Could you please export both these forms and share exported files with us?

To export forms follow this guide:

https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

It’s best to put exported form files on your Google Drive, Dropbox or similar account and then just post direct download link in response here.

Best regards,
Adam

Hi @yieldway

Thank you for response and sharing forms.

I’ve checked them and there’s really nothing “unusual” or “suspicious” in them, everything looks legitimate.

I also tested them both on my own test setup and they are loading fine there (though I tested on different host and with no other plugins active and with 2022 theme only).

But I did notice something that may be relevant here:

1. Both these forms have “Submission Behavior -> After submission” set to “Hide form” in “Behavior” settings. This means that after form is submitted it “disappears” from the page. It should be showing up when page is reloaded but… if the page gets cached with hidden form, it may stay that way.

So the example case scenario:

– pages with forms are not cached
– a visitor comes to page A and submits it
– page gets cached
– for next visitor (or the same after reload) the form actually loads like at “hidden form” status

This sounds strange, I know, but might be happening.

2. I’m not entirely sure if SG Optimizer does actually care for the DONOTCACHEPAGE setting. It’s a “standard” recognized by the most major caching plugins but I couldn’t find any information (and reference in SG Optimizer code) so I’m not sure.

If it doesn’t (or does it in some “custom” way) it may keep caching that “hidden state” of the form even despite “Prevent caching” option being set in form settings.

Having said that, I’m aware we are taking now sort of a step back and I apologize for it. But let’s please try one more thing about caching again:

– in SG Optimizer go to “Caching” page and add both pages with forms to “Exclude URLs from Caching” option there
– then again clear all cache
– and then test both forms in browser incognito tab (to avoid any browser cache)

If they do keep showing up, try submitting them and see if after submission they are coming back or remain “disappeared”.

Kind regards,
Adam

Hi @yieldway,

Sorry to know that you are still experiencing the issue.

Could you please confirm if you have activated a default WordPress theme and still were able to replicate the issue?

Wouldn’t you mind sharing the URLs where you have these forms placed so we could take a closer look at this?

You can share the URLs securely using our secure contact form here: https://wpmudev.com/contact/#i-have-a-different-question

– To Mark to my attention, the subject line should contain only: ATTN: Nebu John and share the URLs, please.

Please update us here once you have shared the details.

Kind Regards,
Nebu John

Hi @yieldway

Thank you for the email.

Could you please try the following script

<?php
function wpmudev_forminator_ajax_load_without_nonce() {
	$_POST[ 'nonce' ] = wp_create_nonce( 'forminator_load_module' );
}

add_action( 'wp_ajax_forminator_load_form', 'wpmudev_forminator_ajax_load_without_nonce' );
add_action( 'wp_ajax_nopriv_forminator_load_form', 'wpmudev_forminator_ajax_load_without_nonce' );

You can add it as a mu-plugin following this guide https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins

Let us know the result you got.
Best Regards
Patrick Freitas